Merchant Engagement Specialist @ Affirm

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

We are looking for a Revenue Enablement Specialist to assist in the growth and scale of the Affirm merchant experience. In the Merchant Engagement and Communications role, you will work cross functionally to help manage the merchant communication lifecycle from a strategic, programmatic, and operational perspective. This role will act as the centralized hub for B2B merchant communication driving strategy and coordination, helping us further grow and maintain our merchant network by effectively engaging with prospective and existing merchants.

The ideal candidate is a specialist in email strategy/optimization, tactical execution and problem-solving, has a strategic vision, and can understand how to tackle everyday business needs. We are also looking for someone with excellent interpersonal skills who can communicate across all levels in the organization and provide mentorship and knowledge to new team members and other cross-functional partners.

What You’ll Do

Oversee communications sent to merchants at all stages of the merchant lifecycle and journey working closely with cross functional teams responsible for automated Pardot email execution encompassing transactional, lifecycle, and thought leadership messaging.
Establish a holistic strategy and calendar for ongoing merchant communications.
Work with the appropriate teams to establish and execute advanced/multimedia merchant engagement materials e.g., newsletters, webinars, blog posts, etc.
Work closely with marketing operations and Pardot experts to identify issues before others; collaborate to fix issues when they arise; recommend new ways to optimize and improve the process; and document, measure, and train others on new processes.
Collaborate with cross-functional teams to understand company-wide communication, marketing, and sales objectives and support with comms best practices, recommended automation and Pardot campaigns when needed
Partner with Enterprise Applications (IT) and Business Systems to identify, implement, execute, and enable respective teams with tools & technology to support merchant engagement and lifecycle communications.
Consistently and proactively develop, document, and optimize existing email drips and net new one-off campaigns, and automate where appropriate.
Document and communicate across the organization standard methodologies for merchant engagement and communication processes.

What We Look For:

BA/BS degree or equivalent work experience
2+ years of merchant engagement or B2B marketing operations experience
Basic understanding of systems like Pardot, Marketo, and Salesforce
Automation, sales operations and/or analytics background is a plus
Detailed, independent, positive, and results-oriented with the ability to pivot and prioritize goals based on business needs
Experience with project management software (JIRA, Asana, etc.)
Excellent communication and project management skills
Strong quantitative focus and understands how to collect and cascade data appropriately to drive growth and impact
Familiar with or able to learn business application systems quickly
Can develop and execute a plan based on findings

Pay Grade - USA27
Employees new to Affirm or promoted into a new role, typically begin in the min to mid range.

USA base pay range (CA, WA, NY, NJ, CT) per year:
Min: $105,600
Mid: $126,700
Max: $147,800

USA base pay range (all other U.S. states) per year:
Min: $95,000
Mid: $114,000
Max: $133,100

Please note that visa sponsorship is not available for this position.

#LI-Remote

Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.

We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:

Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount

We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.

By clicking "Submit Application," you acknowledge that you have read the Affirm Employment Privacy Policy for applicants within the United States, the EU Employee Notice Regarding Use of Personal Data (Poland) for applicants applying from Poland, the EU Employee Notice Regarding Use of Personal Data (Spain) for applicants applying from Spain, or the Affirm U.K. Limited Employee Notice Regarding Use of Personal Data for applicants applying from the United Kingdom, and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Compensation Overview

What You’ll Do

What We Look For:

6 month growth

1 year growth

2 year growth

Benefits