Full-Time
Network Support Technician I
Confirmed live in the last 24 hours
PDI Technologies
1,001-5,000 employees
Provides payment solutions and loyalty programs
Compensation Overview
$16 - $18Hourly
Entry
Remote in USA
- Associate’s Degree in Computer Science, Information Technology, related field, or equivalent work experience
- Basic understanding of network protocols, including TCP/IP, DNS, and DHCP
- Familiarity with network monitoring and diagnostic tools
- Strong problem-solving skills and attention to detail
- Excellent communication and customer service skills
- Ability to work both independently and as part of a team
- Willingness to learn and adapt to new technologies and processes
- Relevant certifications such as CompTIA Network+, Security+, Cisco CCNA, or similar.
- Experience with network hardware from vendors such as Cisco Meraki, Cradlepoint, Fortinet, or systems using Linux.
- Troubleshoot and resolve network hardware, software, and connectivity issues that come through the customer support interaction queue.
- Assist in the installation, configuration, and maintenance of network hardware such as routers, switches, and firewalls.
- Collaborate with other IT professionals to ensure smooth integration of new technologies into existing network systems.
- Provide technical support to end-users for network-related issues, including remote access and VPNs.
PDI Technologies provides payment solutions, loyalty programs, and shopper insights tailored for retail and convenience businesses. Their software and services help streamline operations and enhance customer engagement, allowing businesses to connect more effectively with their customers. With over 40 years of experience, PDI serves more than 1,500 clients, including convenience stores, restaurants, and petroleum wholesalers. The company differentiates itself by offering industry-specific solutions that focus on operational efficiency and data security. PDI's goal is to empower its clients to make informed decisions that boost profitability and foster customer loyalty.
Company Stage
N/A
Total Funding
N/A
Headquarters
Alpharetta, Georgia
Founded
N/A
6 month growth
↑ 3%1 year growth
↑ 3%2 year growth
↑ 3%
Simplify's Take
What believers are saying
- PDI's recent acquisition of Nuspire positions them to offer advanced cybersecurity solutions, potentially attracting a broader client base in the retail and QSR sectors.
- The introduction of new solutions and an enhanced learning platform demonstrates PDI's commitment to innovation and continuous improvement, which can lead to increased customer satisfaction and retention.
- Partnerships with companies like Grubhub and Otter expand PDI's reach and enhance their loyalty programs, offering more value to customers and potentially increasing market share.
What critics are saying
- The highly competitive nature of the retail technology sector means PDI must continuously innovate to maintain its market position.
- Integration challenges from acquisitions, such as with Nuspire, could lead to operational inefficiencies or cultural clashes.
What makes PDI Technologies unique
- PDI Technologies stands out by offering a comprehensive suite of solutions tailored specifically for the convenience retail and petroleum wholesale markets, unlike broader retail-focused competitors.
- Their strategic acquisitions, such as Nuspire, enhance their cybersecurity offerings, providing a unique value proposition in data security for convenience stores and gas stations.
- PDI's integration of payment solutions with loyalty programs and shopper insights creates a seamless ecosystem that enhances customer engagement and operational efficiency.
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