World Relief

Global Christian humanitarian aid for refugees

Intensive Case Specialist

Case Management & AdvocacyConfirmed live in the last 24 hours

Full-timeCarol Stream, IL, USA$23.75 - $27.33 /hr

About the Job

Requirements

Mature personal Christian faith and commitment to World Relief’s mission, vision, and values.
Able to affirm and/or acknowledge World Relief’s Core Beliefs, Statement of Faith, Christian Identity, and the National Association of Evangelicals’ For the Health of The Nation document.
Valid driver’s license, access to a reliable vehicle, and ability to pass motor vehicle record standards.
Cross-cultural experience and/or knowledge of the refugee or immigrant experience.
Ability to work independently with strong follow-through.
Strong mediation and problem-solving skills.
Strong organizational skills and ability to maintain detailed, accurate records.
Strong interpersonal and verbal communication skills.
Strong Microsoft Office skills.
Ability to work a flexible schedule, including occasional early mornings, evenings, and/or weekends.

Responsibilities

Create individual client service plans with specific goals leading to client independence within the program period; manage a caseload of approximately 20 individuals from a variety of funding sources.
Provide case management supportive services to individuals funded through Medicaid; conduct necessary assessments and follow up through IM+CANS for Medicaid-funded activities.
Conduct home visits and assess ongoing needs to help clients meet service plan goals.
Provide orientation on topics such as financial literacy, parenting, mental health, navigating health care systems, and digital literacy, while assessing clients’ life skills in those areas.
Identify specialist medical providers and coordinate client appointments to ensure medical needs are met in a timely manner.
Help clients navigate health insurance requirements for accessing specialist care and educate them on working with health insurance to pay medical bills.
Provide transportation to medical and medical-related appointments while helping clients become independent in navigating appointments.
Help clients arrange transportation to follow-up appointments and establish future transportation plans.
Refer clients to community agencies for services not provided internally.
Exit clients from intensive services at the conclusion of the program period, including referrals to internal departments and/or outside entities.
Coordinate with outside agencies and organizations to meet client needs, advocating and mediating on clients’ behalf as needed.
Coordinate with primary care providers, specialist medical providers, and medical insurance providers to ensure clients receive appropriate, timely medical care.
Coordinate with other World Relief DuPage/Aurora teams and departments to provide collaborative care.
Participate in weekly case planning meetings with direct service and program management staff.
Submit monthly reporting information accurately and on time, and meet all Preferred Communities program requirements.
Attend monthly Preferred Communities meetings and required training or HO annual conferences.
Complete program-required forms within specified time frames and ensure they are accurately recorded and filed.
Write detailed case notes for each task and client interaction, tracking services in Ritten for Medicaid and Dynamics for other services.
Retrieve participant signatures and complete necessary program paperwork.
Write monthly stories and provide input for grant reports.
Research topics and gather information for group sessions and effectiveness using evidence-based practices and peer-reviewed materials.
Maintain accurate records of client files, case notes, new providers, use of interpretation, and reporting.
Participate in department meetings, staff development opportunities, program trainings, community activities, and organizational events.
Travel regularly to clients’ homes and assist with connections to other service providers and group sessions.

Desired Qualifications

A bachelor’s degree or higher in social work, public health, or a related field is preferred.
Fluency in Dari, Russian, Arabic, French, or Spanish is highly desired.
Ability to supervise interns is preferred.
Direct-service experience with vulnerable populations is preferred.

Salary Range: 23.75 to 27.33 (Currency: USD) (Pay period: per-hour-wage)

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

ORGANIZATION SUMMARY

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

POSITION SUMMARY:

World Relief seeks an Intensive Case Specialist to provide case management for immigrant clients who require non-routine care beyond the scope of primary case management services. This position has responsibility for providing intensive case management services to clients with complex medical conditions and clients facing multiple vulnerabilities including survivors of torture, single parents, clients with psychological conditions or at risk of suicide, elderly clients, disabled clients, or young adult clients without parents. Client service plans will be goal-focused and time-bound with a focus on the client’s ability to become independent from WRDA in meeting needs. The role is limited term, to end June 30th, 2027.

ROLE & RESPONSIBILITIES:

Client Services

Create individual client service plans with specific goals leading to client independence to be achieved within the program period. The caseload at any given time will be approximately 20 individuals, from a variety of funding sources.

Work with individuals funded through Medicaid to provide case management supportive services. For Medicaid funded activities, conduct all necessary assessments and follow up through IM+CANS.

Conduct home visits and assess ongoing needs to assist the client in meeting service plan goals

Provide orientation around various topics, while assessing life skills in particular areas, i.e., financial literacy, parenting, mental health, navigating the health care systems, digital literacy, etc.

Identify specialist medical providers and coordinate client appointments to ensure that medical needs are met in a timely manner

Assist clients to navigate health insurance requirements for accessing medical specialist care and educate clients on how to work with health insurance to pay medical bills

Provide transportation to medical and medical-related appointments, assisting clients to become independent in navigating appointments

Assist clients to arrange for transportation to follow-up appointments and establish future transportation plans

Make appropriate referrals to community agencies for services not provided internally

Effectively exit clients from intensive service provision at the conclusion of the program period, including referrals to internal departments and/or outside entities

Planning, Reporting, and Coordination

Coordinate with outside agencies/organizations to meet client needs, advocating and mediating on behalf of clients, as needed

Coordinate with primary care providers, specialist medical providers, and medical insurance providers to ensure that clients receive appropriate, timely medical care

Coordinate with other WRDA teams and departments to provide strong collaborative care

Participate in weekly case planning meetings with direct service staff and program management staff

Ensure monthly reporting information is submitted in a timely and accurate manner, and all Preferred Communities (PC) program requirements are met.

Attend PC monthly meetings along with required training or HO annual conferences.

Administrative Responsibilities

Complete program-required forms within specified time frames, ensuring that forms are accurately recorded and filed

Write detailed case notes for each task/client interaction. Keep track in two different systems based on client service. Ritten is used for Medicaid and Dynamics for everything else

Retrieve the signatures of each participant and complete all necessary program paperwork

Write monthly stories and provide input for grant reports

Research topics and gather information for group sessions and the effectiveness while utilizing evidence-based practices and peer reviewed materials

Maintain accurate records of client files, case notes, new providers, use of interpretation, and reporting records

Actively participate in department meetings, staff development opportunities, program trainings, community activities, and organizational events

Regular travel is required. This includes travel to client’s home and aiding in the connection to other service providers and group sessions

JOB REQUIREMENTS:

Mature and personal Christian faith
Committed to the mission, vision, and values of World Relief
Desire to serve and empower the Church to impact vulnerable communities
Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
Valid drivers license, access to reliable vehicle and ability to pass MVR standards
Cross-cultural experience and/or knowledge of the refugee/immigrant experience
Highly self-motivated with strong follow-through and ability to work independently
Strong mediation and problem-solving skills
Strong organizational skills and ability to maintain detailed, accurate records
Strong interpersonal and verbal communication skills
Strong Microsoft Office skills required
Ability to work a flexible schedule including occasional early mornings, evenings, and/or weekends

PREFERRED QUALIFICATIONS:

Bachelor’s degree or higher in social work, public health, or related field preferred

Fluency in Dari, Russian, Arabic, French, or Spanish is highly desired

Able to supervise interns is preferred

Comfortable working in a team environment

Direct-service experience with vulnerable populations preferred

World Relief offers a competitive benefits package and employee discount program for full-time employees.

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

***

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.

About the Company

World Relief

Global Christian humanitarian aid for refugees

World Relief is a global Christian humanitarian organization that helps vulnerable people, especially refugees, displaced persons, and crisis-affected communities, with aid and development services. It works through partnerships with about 6,000 churches and 95,000 local volunteers, and it engages in private sponsorship programs like Welcome Corps to support U.S. refugee resettlement. It funds its work through donations, grants, and sponsorships to deliver refugee resettlement, disaster response, and community development programs. The organization distinguishes itself by a faith-based, church-led model that mobilizes volunteers and religious communities alongside traditional funders, aiming to enable sustainable recovery and resilient communities.

Company size: 1,001-5,000
Company stage: Grant
Total funding: $120K
Headquarters: Towson, MD
Founded: 1944

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