Admissions Representative

Position Overview

The Admissions Representative is responsible for guiding prospective students through the enrollment process and helping them pursue their educational goals. This role builds relationships, provides information and guidance, and drives enrollment outcomes in accordance with established policies and procedures. The position works collaboratively across teams, demonstrates accountability for results, and contributes to continuous improvement in support of department goals.

What We Offer:

• Pay: $26 - $29 per hour
• Hours: Monday & Wednesday - 9 am - 6 pm, Tuesday & Thursday 10 am - 7 pm, Friday 8 am - 4 pm,  one Saturday per month 9 am - 1 pm. 
• Paid Training
• Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
• Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible, Holiday)
• Retirement Matching: 50% match on the first 6% of your contributions after 90 days
• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
• Competitive Insurance: Health, vision, and dental coverage for you and your dependents
• Pet Insurance: Competitive coverage for your furry family members through ASPCA
• Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment

What You'll Do

• Guide prospective students through the admissions and enrollment process using a consultative approach to understand their educational goals, interests, and needs 
• Communicate the institution’s educational value proposition and provide accurate information regarding programs, admissions requirements, policies, and enrollment processes 
• Conduct prospective student interviews, outreach, and follow-up activities to support enrollment goals and maintain engagement throughout the admissions process 
• Address prospective student questions and concerns regarding program costs, financing, curriculum, student services, policies, and other factors relevant to the enrollment decision 
• Encourage student referrals and online reviews (e.g. Google, Yelp, Facebook, etc.) following positive admissions experiences 
• Conduct campus tours, participate in admissions events, and provide prospective students with an engaging and informative campus experience
• Maintain accurate and timely prospective student records, activities, and documentation within the CRM and other admissions systems
• Collaborate with Financial Aid, Academics, Student Services, and other campus departments to facilitate a coordinated enrollment experience and support student success 
• Achieve established admissions and enrollment expectations while adhering to ethical recruitment practices, organizational policies, and applicable federal, state, accreditation, and regulatory requirements 
• Maintain knowledge of programs, admissions practices, institutional requirements, and relevant industry developments through required training and professional development 
• Other duties as assigned

What You'll Bring

Education / Experience

• High School Diploma or GED (required) 
• Minimum one (1) year experience in admissions, enrollment, consultative sales, relationship management, customer service, or a related field (required) 
• Experience building relationships, influencing decisions, and guiding individuals through a decision-making or enrollment process (required) 

Skills

• Demonstrate basic understanding of core job functions and tools
• Follow instructions and established procedures with supervision 
• Participate in team discussions and training sessions 
• Ask clarifying questions to build understanding 
• Show openness to feedback and learning
• Use standard software tools (e.g., Microsoft Word, Excel) at a beginner level  
• Maintain focus on assigned tasks and meets basic deadlines 
• Demonstrate curiosity and willingness to develop new skills 
• Follow structured guidance to complete assigned work 
• Builds strong customer relationships and delivers customer-centric solutions
• Achieves results consistently, even in tough circumstances
• Develops and delivers multi-mode communications tailored to diverse audience needs
• Seeks new growth opportunities and challenges through formal and informal development channels   

Abilities

• Ability to provide campus tours, assist with student activities, and/or support special events
• Ability to meet and communicate with prospective students in person, by phone, text and/or email

Standard Abilities

• Able and willing to:
  • Communicate, think, learn, and reason
  • Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
  • Safely ambulate and/or maneuver when on-site at Company locations
  • Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
• Ability to use good judgment, problem-solving and decision-making skills
• Ability to maintain confidentiality and manage sensitive information with discretion
• Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
• Ability to gain, understand and apply information and data as it relates essential functions of the position
• Ability to foster long-term relationships with stakeholders

Work Environment

• Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises.
• This position is eligible for an on campus or an on-site work location to meet business needs. Employees must be able to follow all safety precautions including the use of personal-protective equipment. Employees must also be able to adhere to site-specific safety procedures. Work environments may include exposure to student learning environments with a variety of conditions. Employees must meet minimum technical standards for eligibility and participation.
• No travel required

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About Us

Universal Technical Institute, Inc. is a national leader in workforce solutions for transportation, skilled trades and healthcare/dental. Across our two brands, Universal Technical Institute (UTI) and Concorde Career Colleges, we share a common purpose: to prepare students for careers in high-demand fields. Just as we invest in our students’ futures, we invest in our people by creating opportunities to grow, contribute and build rewarding careers while making a lasting difference in the lives of students, employers and the communities we serve.