speakit

Digital dictation and speech recognition solutions

Turkish Social Media Customer Delight Representative

Customer SupportConfirmed live in the last 24 hours

Full-timeLisbon, Portugal

About the Job

Requirements

Native-level written and verbal communication skills in Turkish.
Good knowledge of English at B2 level.
Basic computer skills are mandatory; advanced computer skills such as coding are preferred.
Good analytical skills and logical thinking.
Strong verbal, written, and listening communication skills.
Ability to adapt to evolving needs and support client business growth on the advertising platform.
Ability to multitask and work under pressure.
Availability Monday through Sunday, including rotating weekends.
EU citizenship or a work permit for Portugal.

Responsibilities

Provide support to high-level clients to help them grow across chat, email, and phone channels.
Support and expand the self-service advertising base for clients in the online and digital advertising domain.
Provide pre-sales and post-sales support for all self-service products.
Provide product and tool support to enhance clients’ experience.
Identify and solve technical bugs and ad delivery issues.
Resolve customer issues in a timely manner, proactively communicate progress to clients, and proactively identify areas where clients can improve their use of the company’s solutions.
Provide product insights and customer feedback to engineering.

Desired Qualifications

Advanced computer skills, such as coding.

Turkish Social Media Customer Delight Representative - Lisbon

speakit · Lisbon, Portugal · Full-time · Posted 2024-05-29

Workplace: on_site

Department: Turkish

Description

Become a member of our ambitious and motivated support team. Ensure customer satisfaction by representing one of the world’s most recognizable companies and supporting their business.

Our client is one of the world’s leading companies in the field of Social Media and wants you to be part of its team.

Responsibilities

Provide support to high-level clients to help them grow across multiple channels – chat, email and phone
Support and expand the self-serve advertising base for clients in the online and digital advertising domain
Provide pre and post-sales support for all self-service products
Provide product and tool support to enhance clients’ experience
Identify and solve problems technical bugs and ad delivery issues
Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions
Provide vital product insights and feedback from our customers to engineering.

Requirements

Native-level written and verbal communication skills in Turkish
Good knowledge of English (B2 level) is required
Computer skills (basic skills mandatory, advanced skills like coding preferential)
Good analytic skills and logical thinking
Excellent communication skills: verbal, written, and listening skills
Proactive and quick learner, able to adapt and to continuously evolving needs to help clients grow their business on the advertising platform
Ability to multitask and work under pressure
Availability Monday to Sunday, including rotating weekends
EU citizenship or work permit for Portugal.

Benefits

Possibility of cooperation with leaders in various industries
Stable work and career progression
Investment in training and personal development
Health Insurance since day one in the company; Possibility to live in one of our apartments
Initial flight expenses refund
Annually complementary return flight to your home country (within Europe)
Free Portuguese language courses, sports activities and organized events
Monthly and Quarterly Bonus

Apply

Apply at speakit

About the Company

speakit

Digital dictation and speech recognition solutions

Speak-IT is the UK’s leading Digital Dictation and Speech Recognition specialist, offering bespoke speech-to-text workflow solutions for sectors such as healthcare, legal, and education. Their product approach combines hardware, software, and services to turn spoken words into typed text through customized workflows that fit each industry’s needs. They work with major players in the voice technology field and provide unbiased advice, ongoing support, and hands-on service to ensure smooth implementation and use. Compared with competitors, Speak-IT differentiates itself through its long-standing presence since 1990, strong partnerships, and a focus on practical, personable customer service. The company’s goal is to help organizations improve efficiency and accuracy in documentation by delivering practical, integrated voice technology solutions and expert support.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: United Kingdom
Founded: 1990

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