J

JP Morgan Chase

Runs a consumer bank and an investment bank

Technology Support 3 - Escalation Mac Support Engineer

Full-Time
$114k - $155k
Mid
Jersey City, NJ, USA
In Person
IT OperationsSystem Administration

About the job

Requirements
  • At least 3 years of experience, or equivalent expertise, troubleshooting, resolving, and maintaining information technology services.
  • Demonstrated experience using enterprise-authorized AI capabilities in production-support workflows, with strong validation habits and awareness of data sensitivity.
  • Ability to review and validate AI-assisted incident recommendations before taking action, escalate when uncertain, and follow operational and security expectations.
  • Hands-on experience with desktop support and macOS engineering.
  • Experience administering mobile device management (Jamf or Workspace ONE), with proven delivery in an enterprise environment managing more than 10,000 Macs.
  • Experience with macOS and the Apple ecosystem at scale, including Apple Business Manager/Automated Device Enrollment, Volume Purchase Program, mobile device management, configuration profiles, and policy frameworks.
  • Strong troubleshooting skills across networking, Wi-Fi, VPN, identity and single sign-on, certificates, and endpoint security.
  • Ability to work independently, prioritize effectively, perform under pressure, and communicate clearly and calmly.
  • Knowledge of applications or infrastructure in a large-scale technology environment, both on premises and in public cloud.
  • Experience with observability and monitoring tools and techniques.
  • Exposure to processes within the Information Technology Infrastructure Library framework.
Responsibilities
  • Provide end-to-end application or infrastructure service delivery and support day-to-day maintenance of firm systems to ensure operational stability and availability.
  • Use enterprise-authorized AI capabilities to accelerate incident triage and trend analysis from operational signals, validate outputs, and handle operational data according to sensitivity and security requirements.
  • Assist in monitoring production environments for anomalies, address issues using standard observability tools, identify issues for escalation and communication, and provide solutions to business and technology stakeholders.
  • Analyze complex situations and trends to anticipate and solve issues while supporting incident, problem, and change management for full-stack technology systems, applications, or infrastructure.
  • Apply reuse-first, AI-assisted practices within incident, problem, and change routines to identify recurring interruption patterns and support validated remediation actions aligned with resiliency and security expectations.
Desired Qualifications
  • Experience supporting or administering VDI and Citrix, such as Citrix Workspace or Virtual Apps and Desktops.
  • Knowledge of Windows desktop fundamentals and cross-platform interoperability, with exposure to Intune or similar tools.
  • Experience with endpoint security tools such as CrowdStrike or EDR, vulnerability remediation, and CIS-aligned hardening.
  • Experience with CI/CD and version control for configuration-as-code, such as Git, packaging pipelines, and testing frameworks.
  • Experience with monitoring and logging platforms such as Splunk and data-driven operations.

About the company

JPMorgan Chase runs the largest bank in the United States, which serves households and small businesses as Chase and large companies, governments, and investors as J.P. Morgan. During the 2008 financial crisis it bought the failing investment bank Bear Stearns and lender Washington Mutual, and in 2023 it took over First Republic Bank after regulators seized it. Chase takes deposits and earns interest on credit cards, mortgages, and car loans, while the investment side earns fees for advising on mergers, raising money for companies, trading stocks and bonds, and managing wealth. Formed in a 2000 merger, JPMorgan Chase traces its roots to 1799 and is based in New York City.

Company Size

10,001+

Company Stage

IPO

Headquarters

New York City, New York

Founded

1799

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Simplify's Take

What believers are saying

  • Growth is broad-based: every JPMorgan division posted record revenue in the June 2026 quarter, and trading jumped 35%.
  • Stock grants gained value: shares rose 21% in three months, valuing JPMorgan at $965 billion in August 2026.
  • Tech teams are well funded: JPMorgan's nearly $20 billion yearly tech budget is the largest in banking.

What critics are saying

  • AI is shrinking some teams: Dimon said in July 2026 that AI cut up to 40% of certain roles.
  • Plan on five office days a week: JPMorgan ended hybrid schedules for all staff in early 2025.
  • It is fighting the president in court: Trump sued JPMorgan for $5 billion in January 2026 over his closed accounts.

What makes JP Morgan Chase unique

  • It ranks first in investment banking: JPMorgan earned 9.3% of global deal fees in the first half of 2026.
  • It trains future CEOs: 10 Fortune 500 chiefs were JPMorgan alumni in September 2025, fifth-most of any employer.
  • Its payments arm is a hidden giant: JPMorgan says it processes $12 trillion a day across 160-plus countries.

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Benefits

  • Health Insurance
  • Flexible Work Hours
  • Paid Sick Leave
  • Paid Holidays

Growth & Insights and Company News

Headcount

6 month growth

-9%

1 year growth

-4%

2 year growth

-4%
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