Commercial Operations Executive/Senior Executive

THE WATCHMAKER OF WATCHMAKERS
Since 1833, driven by an unquenchable thirst for innovation and creativity, and inspired by the peaceful natural surroundings of its home in the Vallée de Joux, Jaeger-LeCoultre has been distinguished by its mastery of complications and the precision of its mechanisms. Known as the Watchmaker of Watchmakers, the Manufacture has expressed its relentlessly inventive spirit through the creation of more than 1,300 different calibres and the award of more than 400 patents. Harnessing 190 years of accumulated expertise, La Grande Maison’s watchmakers design, produce, finish and ornament the most advanced and precise mechanisms, blending passion with centuries-old savoir-faire, linking the past to the future, timeless but always up with the times. With 180 skills brought together under one roof, the Manufacture creates fine timepieces that combine technical ingenuity with aesthetic beauty and a distinctively understated sophistication.

Key Responsibilities

Boutique Operations

·       Proactively collaborates with boutique teams to achieve operational excellence.

·       Ensures that all boutique team members are aware of, and are compliant with all policies, SOPs and guidelines.

·       Consolidates and prepares commission payouts on a monthly basis.

·       Uniform management for all boutiques (order approval, buffer stock management, budget tracker)

·       Support onboarding of new hires including uniform coordination and ensure timely access to all Maison systems.

·       Co-ordinates the operational needs of the boutiques (air-conditioner servicing, pest control, floral arrangements etc.)

·       Actively provides support in the planning and execution of boutique activations.

CRM support

• Manage CRM tools and leverage their full capabilities for client interaction and data management.
• Monitor and analyse CRM KPIs and cross-channel business trends to provide insights to optimize client retention, reactivation, engagement and conversion.
• Oversee integrated CRM campaigns and client communication across all touch points, ensuring a consistent and cohesive brand experience.
• Define omnichannel CRM guidelines and best practices to support customer engagement and suggest new client acquisition strategies to optimize and expand the customer base and optimize sales growth across the retail network.
• Partner with boutique teams to strengthen clienteling practices and CRM adoption within stores.

E-commerce Management

• Management of all e-commerce orders
• Liaise closely with the CRC team to maximise e-commerce sales and facilitate cross-channel conversion.

CANDIDATE PROFILE

• You have 4+ years of experience in the luxury commercial or retail industry holding a bachelor’s degree.
• Extensive experience in working in multicultural environments with multiple and diverse management stakeholders.
• You are an expert in Microsoft PowerPoint, Excel and have high proficiency in Reporting tools.
• You are known for your strategic and leadership ability, strong communication skills, client-oriented, team-player, structure and organized.
• You are an expert in analytical skills and is strives in working with data & database universe