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Full-Time

Onsite Implementation Specialist

Miami/Fort Lauderdale

Confirmed live in the last 24 hours

SpotOn

SpotOn

1,001-5,000 employees

Payment processing and customer engagement solutions

Consumer Software
Consumer Goods
Fintech

Compensation Overview

$20 - $27Hourly

+ Stock Plan

Mid

Miami, FL, USA + 1 more

More locations: Fort Lauderdale, FL, USA

Onsite presence required in Miami/Fort Lauderdale, FL.

Category
IT Support
IT & Security
Required Skills
Communications
Requirements
  • 2+ years of experience with POS implementation, performing installations or working in restaurants
  • Experience working in a wide variety of restaurant types is preferred
  • Knowledge of travel booking platforms
  • Understand how to invoice for services
  • Demonstrated ability to remain calm under pressure
  • Possess strong analytical and critical problem-solving skills
  • Knowledge of basic financial accounting
  • Excellent written and verbal English (second language is a bonus) communication skills
  • Ability to interact with and coach a wide variety of stakeholder, ranging from restaurant managers and owners, to business executives and chefs
  • Ability to perform 2 installations per week
Responsibilities
  • Install Hardware - workstations, pin pads, printers, cash drawers, switches, and other hardware devices that integrate with RPOS.
  • Install router/ firewall, patch cables, cable management
  • Onsite training and live support
  • Menu/system functionality changes
  • Reporting training and how to use this information to run business
  • Follow up meetings and calls with the merchant to ensure a successful transition
  • Pre-Installation setup task lists
  • Post Installation task lists
  • Onsite/remote site readiness visits
  • Onsite/remote troubleshooting
  • Traveling to and from the customer site

SpotOn provides payment processing solutions specifically designed for small businesses, including restaurants, retail stores, and service providers. Their products include a suite of integrated customer engagement tools that help businesses receive payments quickly, boost revenue, and enhance operational efficiency. SpotOn's technology platform offers comprehensive digital solutions that simplify business management and growth. Unlike many competitors, SpotOn emphasizes exceptional 24/7 customer service and offers a consumer-facing app that connects customers with merchants for deals, loyalty rewards, and appointment bookings. The company's goal is to empower small businesses with effective tools to streamline their payment processes and improve customer interactions.

Company Stage

Series F

Total Funding

$954.8M

Headquarters

San Francisco, California

Founded

2010

Growth & Insights
Headcount

6 month growth

0%

1 year growth

5%

2 year growth

10%
Simplify Jobs

Simplify's Take

What believers are saying

  • SpotOn's recognition by Fast Company as one of the Most Innovative Companies in Dining underscores its industry leadership and potential for growth.
  • The introduction of AI-driven tools like Marketing Assist can significantly enhance operational efficiency and customer engagement for small businesses.
  • Being named one of the Best Places to Work by BuiltIn indicates a positive work environment, which can attract top talent and drive further innovation.

What critics are saying

  • The highly competitive nature of the payment processing and restaurant technology markets could pressure SpotOn to continuously innovate to maintain its edge.
  • The company's focus on small businesses, while a strength, may also limit its market reach compared to competitors targeting larger enterprises.

What makes SpotOn unique

  • SpotOn's focus on small businesses, particularly in the restaurant sector, sets it apart from competitors who target broader markets.
  • The company's 24/7 customer support and high user adoption rates, as recognized by G2, highlight its commitment to customer satisfaction.
  • SpotOn's innovative features like the AI-enabled Marketing Assist and Seat & Send waitlist feature demonstrate its dedication to technological advancement in the restaurant industry.

Benefits

Medical, Dental and Vision Insurance

401k with company match

RSUs

Paid vacation, holiday and sick time

Headspace membership

Home office equipment

Monthly cell phone and internet stipend

Unlimited access to virtual audio and visual workouts

Subscription to Linkedin Learning

Tuition reimbursement