Full-Time

Onsite Implementation Specialist

Miami/Fort Lauderdale

Posted on 8/23/2024

SpotOn

SpotOn

1,001-5,000 employees

Payment processing and customer engagement solutions

Consumer Software
Enterprise Software
Fintech

Compensation Overview

$20 - $27Hourly

+ Company Stock Plan

Junior, Mid

Miami, FL, USA + 1 more

More locations: Fort Lauderdale, FL, USA

Onsite presence required in Miami/Fort Lauderdale, FL.

Category
IT Support
IT & Security
Requirements
  • 2+ years of experience with POS implementation, performing installations or working in restaurants
  • Experience working in a wide variety of restaurant types is preferred
  • Knowledge of travel booking platforms
  • Understand how to invoice for services
  • Demonstrated ability to remain calm under pressure
  • Possess strong analytical and critical problem-solving skills
  • Knowledge of basic financial accounting
  • Excellent written and verbal English (second language is a bonus) communication skills
  • Ability to interact with and coach a wide variety of stakeholder, ranging from restaurant managers and owners, to business executives and chefs
  • Ability to perform 2 installations per week
Responsibilities
  • Install Hardware - workstations, pin pads, printers, cash drawers, switches, and other hardware devices that integrate with RPOS.
  • Install router/ firewall, patch cables, cable management
  • Onsite training and live support
  • Menu/system functionality changes
  • Reporting training and how to use this information to run business
  • Follow up meetings and calls with the merchant to ensure a successful transition
  • Pre-Installation setup task lists
  • Post Installation task lists
  • Onsite/remote site readiness visits
  • Onsite/remote troubleshooting
  • Traveling to and from the customer site

SpotOn provides payment processing solutions specifically designed for small businesses, including restaurants, retail stores, and service providers. Their products include a suite of integrated customer engagement tools that help businesses receive payments quickly, boost revenue, and enhance operational efficiency. SpotOn's technology platform offers comprehensive digital solutions that simplify business management and growth. Unlike many competitors, SpotOn emphasizes user-friendly tools and exceptional 24/7 customer service. The company's goal is to empower small businesses by streamlining payment processes and improving customer interactions, ultimately driving their growth.

Company Stage

Series F

Total Funding

$890M

Headquarters

San Francisco, California

Founded

2010

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

2%

2 year growth

10%
Simplify Jobs

Simplify's Take

What believers are saying

  • SpotOn's recognition in Fast Company's 2024 list highlights its leadership in restaurant technology.
  • The appointment of Lambert Walsh as CCO focuses on enhancing customer experience and growth.
  • SpotOn's Restaurant Tech Assessment Checklist aids restaurants in optimizing technology investments.

What critics are saying

  • Emerging fintech startups offering cheaper solutions could erode SpotOn's market share.
  • Rapid technological advancements may outpace SpotOn's integration capabilities, risking customer dissatisfaction.
  • Economic downturns could reduce small businesses' spending on technology, impacting SpotOn's revenue.

What makes SpotOn unique

  • SpotOn offers a comprehensive suite of integrated customer engagement tools for small businesses.
  • The company provides 24/7 exceptional customer service, enhancing its competitive edge.
  • SpotOn's innovative AI-enabled marketing tools streamline restaurant marketing efforts.

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Benefits

Medical, Dental and Vision Insurance

401k with company match

RSUs

Paid vacation, holiday and sick time

Headspace membership

Home office equipment

Monthly cell phone and internet stipend

Unlimited access to virtual audio and visual workouts

Subscription to Linkedin Learning

Tuition reimbursement

INACTIVE