Full-Time

Operations Manager

Customer Care and Install Support

Posted on 6/21/2024

Octopus Energy

Octopus Energy

1,001-5,000 employees

Provides 100% renewable electricity solutions

Data & Analytics
Energy

Senior

Manchester, UK

Required Skills
Customer Service
Requirements
  • Proven record of creating a culture of high performance, trust, wellness, and strong authentic relationships
  • Previous management experience, ideally leading leaders
  • Passion for energy technology and decarbonisation
  • Focus on customer satisfaction and delivering outstanding outcomes
  • Ability to adapt to change and fast-paced environments
  • Autonomous work capability with decision-making skills
Responsibilities
  • Manage a frontline leadership team and drive elite performance
  • Ensure outstanding customer service and continuous improvement
  • Identify innovative ways to support customers transitioning to heat pumps
  • Manage individual customer pipelines and exceed targets
  • Forecast ongoing team results and build relationships with stakeholders

Octopus Energy provides 100% renewable electricity sourced from solar, wind, and water, offering smart tariffs for smart meters, including intelligent electric vehicle charging and off-peak electricity options. The company is dedicated to advancing transformative technologies to drive renewable energy adoption and reduce global dependence on fossil fuels.

Company Stage

Private

Total Funding

$2.5B

Headquarters

, United Kingdom

Founded

2016

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

1%