J

JYSK

Scandinavian home furnishings retailer

Customer Service Team Leader

Customer SupportConfirmed live in the last 24 hours
Full-timeElliniko, GreeceNo salary listedHybrid

About the Job

Requirements

  • Have at least 1–2 years of experience in a similar position.
  • Have very good verbal and written communication skills and a customer-focused approach.
  • Be comfortable making decisions and taking responsibility for the team's direction and results.
  • Inspire colleagues and help maintain a pleasant working environment.
  • Be able to handle challenges and work toward goals.
  • Have a strong spoken and written command of English.

Responsibilities

  • Guide the team daily, assign tasks, and set priorities.
  • Train, motivate, provide feedback to, and develop team members.
  • Schedule regular meetings to keep the team informed.
  • Serve as the shift lead and ensure the customer service department is ready when the Customer Service Manager is absent.
  • Regularly monitor key performance indicators and guide the team toward achieving them.
  • Actively participate in recruiting new team members.
  • Provide customer service through available communication channels, including email, social media, and chat, when needed.
  • Communicate and collaborate with stores and other company departments in Greece and abroad.
  • Ensure internal procedures are followed, contribute to improving them, propose solutions to issues, and suggest ways to improve customer services.

About the Company

JYSK

Scandinavian home furnishings retailer

JYSK is a Scandinavian home-furnishings retailer. The company reaches customers through stores and ecommerce while distribution centers and head offices support the retail network. It sells furniture, mattresses, household goods, and seasonal products. The profile is for the JYSK retail organization rather than unrelated businesses with similar initials. Roles span shops, warehousing, logistics, merchandising, digital commerce, and business support. The workforce connects customer-facing service with the inventory, digital, and commercial functions that keep the retail operation running.

Company size
Not listed
Company stage
Not listed
Total funding
Not listed
Headquarters
Handewitt, Germany
Founded
2010

Recently Posted Jobs

Explore more opportunities at JYSK

See more jobs