Findigs

Findigs

Rental screening and decisioning platform

Customer Success Manager

Full-Time
$120k - $150k/yr

+ OTE + Pre-IPO equity

Mid
Bachelor's
New York, NY, USA
Hybrid

Three to four days in the New York office per week; remote candidates in the United States may be considered.

No H1B Sponsorship

About the job

Requirements
  • At least 3 years of experience in a customer-facing role such as Customer Success or Account Management.
  • Experience in a B2B software-as-a-service environment or consulting is preferred; experience with clients in property technology, business process design or outsourcing, or outsourced operations is a plus.
  • Strong written and verbal communication skills, including clear, empathetic, and efficient correspondence with senior client stakeholders.
  • Strong technical aptitude and the ability to learn new software quickly.
  • Strong proficiency with artificial intelligence tools for day-to-day work, such as summarizing accounts, drafting materials, and surfacing insights.
  • Experience with customer relationship management systems such as Salesforce or HubSpot and/or customer support platforms such as Zendesk, Intercom, or Jira.
  • Strong problem-solving skills and the ability to independently manage a full portfolio of accounts while prioritizing competing needs.
  • Comfort operating proactively in an unstructured, fast-paced, high-growth startup environment.
  • A Bachelor's degree or equivalent practical experience.
Responsibilities
  • Serve as the primary point of contact and trusted advisor for a portfolio of clients, helping them achieve desired outcomes on the platform.
  • Identify opportunities for artificial intelligence tools or workflows to improve account management at scale and help pilot them.
  • Manage net revenue retention, identify and pursue expansion with Sales, build business cases for upselling, and track revenue risk and opportunity in account plans.
  • Lead quarterly business reviews with client stakeholders to share usage insights and business outcomes, demonstrate value, and align on upcoming goals.
  • Monitor account health and product usage using dashboards and artificial-intelligence-driven alerts to identify churn or expansion opportunities early.
  • Build relationships across client operations, finance, and leadership; understand each client's business model; and connect platform outcomes to client key performance indicators.
  • Collaborate with the broader Customer Success team on portfolio strategy and contribute account-level insights to shape priorities and approaches.
  • Capture client feedback and channel it into product feedback loops with Product and Engineering.
  • Contribute to evolving Customer Success playbooks and processes as the mid-market segment scales.
Desired Qualifications
  • Experience in property technology or financial technology.
  • Experience building simple artificial intelligence automations or workflows.
  • Experience with clients in property technology, business process design or outsourcing, or outsourced operations.

About the company

Findigs provides a rental screening and decisioning platform for property managers and renters, offering an all-in-one rental ecosystem that speeds up and clarifies the rental process. The product combines screening, risk assessment, and rental management tools into a single SaaS workflow, with an intuitive interface designed to be used by both landlords and prospective tenants across the United States. Revenue comes from subscription fees and service charges for its comprehensive rental management solutions. Findigs differentiates itself by emphasizing trust and transparency, delivering a unified platform that streamlines communications and decisions between property managers and residents rather than through fragmented tools. The company's goal is to help property managers grow their communities safely while making the rental journey faster and fairer for tenants.

Company Size

51-200

Company Stage

Series C

Total Funding

$77.5M

Headquarters

New York City, New York

Founded

2018

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Simplify's Take

What believers are saying

  • Findigs served 500,000-plus units by May 2026, giving it outcome data depth.
  • McKinley reported a 46% eviction decline in 2025 after using Findigs.
  • The September 2026 platform added payments, identity theft detection, and real-time status.

What critics are saying

  • Perspective AI ranked above Findigs on applicant experience on July 1, 2026.
  • TransUnion SmartMove and Apartments.com Cozy commoditize screening, squeezing Findigs pricing.
  • A 2026 fair-housing class action against automated screening freezes enterprise deployments.

What makes Findigs unique

  • On September 7, 2026, Findigs returns automatic yes-no leasing decisions in 3.4 hours.
  • Findigs cross-checks applicants against 500K-plus units, catching synthetic identities across networks.
  • The June 2, 2026 Series C funded affordable-housing workflows and Rent Guarantee products.

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Benefits

Health Insurance

401(k) Company Match

Unlimited Paid Time Off

Monthly gym stipend

Growth & Insights and Company News

Headcount

6 month growth

↑ 4%

1 year growth

↑ 1%

2 year growth

↑ 4%
The Mirror Democrat and Savanna Times-Journal
Jun 2nd, 2026
Findigs raises $32M Series C funding to redefine leasing decisioning.

Findigs raises $32M Series C funding to redefine leasing decisioning. * 1 hr ago NEW YORK, June 02, 2026 (GLOBE NEWSWIRE) - Findigs, the AI-native leasing decisioning platform that helps residential operators across the U.S. improve revenue and grow their bottom line, announced that it closed a $32 million Series C funding round led by Marc Weiser of RPM Ventures, with participation from existing investors Nyca Partners, Frontier Venture Capital and Western Technology Investment. The round brings Findigs' total funding to date to $80 million. Findigs plans to use the new funds to advance its leasing decisioning platform, expand affordable-housing capabilities (including LIHTC and Section 8 workflow support), and launch Rent Guarantee products that protect operator revenue across the full lease term. "Operators don't need higher occupancy. They need occupancy that pays. We built Findigs to end the trade-off between filling units and protecting revenue. Every application gets an automated yes or no in a few hours, grounded in how applicants actually perform after they sign. That's what gets operators better revenue quality, and that's what grows NOI. This round lets us extend that same engine. For more operators, across more housing types, and across the full lease term." - Steve Carroll, Co-Founder and CEO, Findigs With vacancies up and operating costs climbing, property managers and landlords are looking to grow occupancy without shouldering more risk. But screening rental applicants is still being done using tools that aren't right for the moment. Findigs' platform helps operators grow occupancy rates, increase revenue, and reduce risk by generating an automated yes/no decision for each and every application, rather than leaving the decision-making up to a human reviewer. Those decisions also come within a few hours, as opposed to the industry average of a few days. "Every rental application in the country runs through screening, underwriting and leasing decisions. Tens of millions a year. Almost all of them still go through tools built for a different decade, and rely on manual decisions by leasing teams. Findigs is the only product we've seen that rebuilt the decision itself, and they have the data to prove it works. Over 400,000 units, hundreds of operators, and the only contractual fraud guarantee in the industry. The market is enormous, and this is the team that wins it. That's why we led the round." - Marc Weiser, Managing Director, RPM Ventures To date, more than 400,000 units are on Findigs' platform, comprising hundreds of different operators and clients, and since inception, its customers have seen up to 80% fewer evictions and 90% lower delinquency rates. Findigs counts McKinley, Imagine Homes Management, Oakwood Management Company, Western Wealth Communities, and Sentral among its customers. McKinley saw a 46% decline in eviction rates across its portfolio in 2025, reduced acquisition costs by 33%, and increased occupancy to 98.6%. "The best way to manage a risk is usually by not taking it. It's never been different for the leasing decision and for too long operators and prospective residents have lived with manual reviews, inconsistent criteria, and slow turnarounds because there was no alternative. Modern technology provides the alternative. Using AI, Findigs can combine a better risk decision with a better customer experience and that is why I'm involved." - Hugh R. Frater, Findigs Board Member, founding partner and former Managing Director of BlackRock, and former CEO of Fannie Mae "Most screening tools hand the operator a score and walk away. We hand them a decision. Behind every yes or no is a model trained on how applicants actually perform after they sign, across hundreds of thousands of units. That's what makes the decisions hold up. 80% fewer evictions, and 2-3x better lease conversions." - Chris Diamond, VP of Product, Findigs About Findigs: Founded in 2018, Findigs is the AI-native leasing decisioning platform that helps residential operators across the United States improve revenue quality and grow their bottom line. What operators need isn't just higher occupancy. It's occupancy that pays. Findigs delivers automated yes/no decisions on every application, grounded in post-lease performance data modeled across 400K+ units, and backs every decision with the only contractual fraud guarantee in the category. The company is headquartered in New York and was founded by Steve Carroll. Learn more at findigs.com.

Commercial Observer
Jun 2nd, 2026
Tenant screening firm Findigs raises $32M Series C to expand AI-powered leasing platform

Findigs, a rental screening platform using AI for autonomous decision-making, has raised $32 million in a Series C round led by RPM Ventures, bringing total funding to $80 million. Founded in 2020, the company helps US single-family and multifamily operators reduce rental delinquency and evictions. The platform has evolved from a tenant screening tool to an autonomous decisioning system that optimises what Findigs calls "revenue quality" — ensuring units stay occupied with rent-paying tenants whilst minimising acquisition costs. The company supports 400,000 units across hundreds of operators, with customers reporting up to 80% fewer evictions and 90% lower delinquency rates. The funding will support product development, market expansion, and affordable housing capabilities. Hugh R. Frater, a BlackRock founding partner and former Fannie Mae CEO, has joined Findigs's board.

IBS Intelligence
Jun 2nd, 2026
Findigs raises $32m Series C for AI leasing platform.

Findigs raises $32m Series C for AI leasing platform. By milan rojan. Findigs has raised $32 million in a Series C funding round as the AI-native leasing decisioning platform looks to expand its offerings for residential operators across the United States. The funding round has brought the company's total funding to $80 million. It has been led by RPM Ventures' Marc Weiser, with participation from existing investors Nyca Partners, Frontier Venture Capital and Western Technology Investment. According to the company, the new capital has been earmarked to enhance its leasing decisioning platform, expand affordable housing capabilities, including LIHTC and Section 8 support, and introduce Rent Guarantee products designed to protect operator revenue throughout the lease lifecycle. Steve Carroll, co-founder and CEO of Findigs, said, "Operators don't need higher occupancy. They need occupancy that pays. For too long, the industry has optimised for speed and volume, while leaving money on the table through avoidable delinquency, fraud, and bad debt. We've built a decisioning engine that learns from outcomes after move-in, helping operators make faster, more confident decisions grounded in what actually drives revenue quality." The company has stated that its platform helps residential operators improve revenue quality by balancing tenant acquisition, occupancy growth and risk management. As part of the announcement, Findigs has also appointed Hugh R. Frater, founding partner and former Managing Director of BlackRock and former CEO of Fannie Mae, to its Board of Directors. Frater Hugh R., founding partner at Garnet Partners and former CEO of Fannie Mae, said, "Findigs is tackling one of the most important and overlooked challenges in housing: making leasing decisions that are both fair and financially sound. Their approach brings much-needed intelligence and accountability to a process that has long relied on outdated heuristics." The company has positioned the funding as a step towards scaling its decisioning technology and expanding its presence across the residential housing sector. June 02, 2026

Online Marketplaces
Jun 21st, 2024
DRAFTPropTech Funding Roundup: OYO, Rent2Cash, Stake, Atlas, Badi, Findigs, Sonder, ResVR

OYO close to raising $125 million, slashing its valuation-and defers IPO.

Business Wire
Jun 14th, 2024
Findigs Announces $27M in Series B Funding to Reinvent the Rental Experience and Restore Trust Between Housing Providers and Renters

Findigs, the leading property technology company simplifying rental screening and leasing decisions, today announced $27M in Series B funding. This fi