Full-Time

Customer Success Manager

Findigs

Findigs

51-200 employees

Rental screening and decisioning platform

Compensation Overview

$120k - $150k/yr

No H1B Sponsorship

New York, NY, USA

Hybrid

Three to four days per week in NYC office; remote candidates on East/West Coast considered.

Bachelor's

Category
Customer Experience & Support (1)
Required Skills
HubSpot
Zendesk
Salesforce
JIRA

Get referred to Findigs

See people who can refer or advise you

Requirements
  • 3+ years of experience in a customer-facing role (e.g., Customer Success, Account Management), preferably in B2B SaaS environment or consulting; experience with clients in proptech, and or experience managing business process design/outsourcing, or outsourced operations environments is a plus.
  • Exceptional written and verbal communication skills, with a knack for clear, empathetic, and efficient correspondence, including with senior client stakeholders.
  • Strong technical aptitude and the ability to learn new software quickly.
  • Strong AI proficiency; comfortable using AI tools to work more efficiently day-to-day (e.g., summarizing accounts, drafting materials, surfacing insights), with the ability to build simple automations or workflows considered a strong plus.
  • Experience with CRMs (e.g., Salesforce, HubSpot) and/or customer support platforms (e.g., Zendesk, Intercom, Jira).
  • Strong problem-solving skills and the ability to manage a full portfolio of accounts independently, prioritizing effectively across competing needs.
  • Comfort operating in the unstructured, fast-paced environment of a high-growth startup, with a proactive, builder mindset toward improving your own workflows.
  • Bachelor's degree or equivalent practical experience.
Responsibilities
  • Serve as the primary point of contact and trusted advisor for a portfolio of clients, helping them achieve their desired outcomes on the Findigs platform.
  • Bring a builder's mindset to AI and automation by proactively identifying where new AI tools or workflows could improve how you (and eventually the broader team) manage accounts at scale, and helping pilot them.
  • Actively manage NRR (not just GRR), identify and pursue expansion in partnership with sales, comfortably build a business case for upsell, and track revenue risk/opportunity in account plans.
  • Lead quarterly business reviews (QBRs) with client stakeholders to share usage insights, business outcomes, demonstrate value, and align on goals for the upcoming quarter.
  • Proactively monitor account health and product usage, using dashboards and AI-driven alerts to catch at-risk signals early and get ahead of churn or expansion opportunities.
  • Build multi-threaded relationships across your accounts (ops, finance, leadership), understand each client's business model, and connect Findigs outcomes to client KPIs
  • Collaborate with the broader Customer Success team on portfolio strategy, bringing account-level insight to help shape priorities and approach across your book of business.
  • Capture client feedback and channel it into product feedback loops, acting as a clear voice of the customer with Product and Engineering.
  • Contribute to evolving CS playbooks and processes, bringing ideas from your day-to-day account work as the mid-market segment scales.
Desired Qualifications
  • Experience in Proptech or Fintech

Findigs provides a rental screening and decisioning platform for property managers and renters, offering an all-in-one rental ecosystem that speeds up and clarifies the rental process. The product combines screening, risk assessment, and rental management tools into a single SaaS workflow, with an intuitive interface designed to be used by both landlords and prospective tenants across the United States. Revenue comes from subscription fees and service charges for its comprehensive rental management solutions. Findigs differentiates itself by emphasizing trust and transparency, delivering a unified platform that streamlines communications and decisions between property managers and residents rather than through fragmented tools. The company's goal is to help property managers grow their communities safely while making the rental journey faster and fairer for tenants.

Company Size

51-200

Company Stage

Series C

Total Funding

$77.5M

Headquarters

New York City, New York

Founded

2018

Get referred to Findigs

See people who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • Series C funds LIHTC, Section 8, and Rent Guarantee expansion announced June 2, 2026.
  • McKinley reported 46% fewer evictions and 98.6% occupancy in 2025.
  • Frontier VC said Findigs covers hundreds of operators across over 400,000 units.

What critics are saying

  • HUD and state attorneys general challenge opaque leasing criteria in 2026.
  • Zillow, TransUnion, and Experian bundle screening data, squeezing Findigs' pricing power.
  • If fraud guarantees fail, class actions and insurer loss ratios crush the model.

What makes Findigs unique

  • June 2, 2026 Series C with RPM Ventures validates Findigs' decisioning thesis.
  • Findigs says 400,000 units use automated yes-or-no decisions, not scores.
  • Its fraud guarantee and post-lease outcome models separate it from legacy screeners.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance

401(k) Company Match

Unlimited Paid Time Off

Monthly gym stipend

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

-2%

2 year growth

0%
The Mirror Democrat and Savanna Times-Journal
Jun 2nd, 2026
Findigs raises $32M Series C funding to redefine leasing decisioning.

Findigs raises $32M Series C funding to redefine leasing decisioning. * 1 hr ago NEW YORK, June 02, 2026 (GLOBE NEWSWIRE) - Findigs, the AI-native leasing decisioning platform that helps residential operators across the U.S. improve revenue and grow their bottom line, announced that it closed a $32 million Series C funding round led by Marc Weiser of RPM Ventures, with participation from existing investors Nyca Partners, Frontier Venture Capital and Western Technology Investment. The round brings Findigs' total funding to date to $80 million. Findigs plans to use the new funds to advance its leasing decisioning platform, expand affordable-housing capabilities (including LIHTC and Section 8 workflow support), and launch Rent Guarantee products that protect operator revenue across the full lease term. "Operators don't need higher occupancy. They need occupancy that pays. We built Findigs to end the trade-off between filling units and protecting revenue. Every application gets an automated yes or no in a few hours, grounded in how applicants actually perform after they sign. That's what gets operators better revenue quality, and that's what grows NOI. This round lets us extend that same engine. For more operators, across more housing types, and across the full lease term." - Steve Carroll, Co-Founder and CEO, Findigs With vacancies up and operating costs climbing, property managers and landlords are looking to grow occupancy without shouldering more risk. But screening rental applicants is still being done using tools that aren't right for the moment. Findigs' platform helps operators grow occupancy rates, increase revenue, and reduce risk by generating an automated yes/no decision for each and every application, rather than leaving the decision-making up to a human reviewer. Those decisions also come within a few hours, as opposed to the industry average of a few days. "Every rental application in the country runs through screening, underwriting and leasing decisions. Tens of millions a year. Almost all of them still go through tools built for a different decade, and rely on manual decisions by leasing teams. Findigs is the only product we've seen that rebuilt the decision itself, and they have the data to prove it works. Over 400,000 units, hundreds of operators, and the only contractual fraud guarantee in the industry. The market is enormous, and this is the team that wins it. That's why we led the round." - Marc Weiser, Managing Director, RPM Ventures To date, more than 400,000 units are on Findigs' platform, comprising hundreds of different operators and clients, and since inception, its customers have seen up to 80% fewer evictions and 90% lower delinquency rates. Findigs counts McKinley, Imagine Homes Management, Oakwood Management Company, Western Wealth Communities, and Sentral among its customers. McKinley saw a 46% decline in eviction rates across its portfolio in 2025, reduced acquisition costs by 33%, and increased occupancy to 98.6%. "The best way to manage a risk is usually by not taking it. It's never been different for the leasing decision and for too long operators and prospective residents have lived with manual reviews, inconsistent criteria, and slow turnarounds because there was no alternative. Modern technology provides the alternative. Using AI, Findigs can combine a better risk decision with a better customer experience and that is why I'm involved." - Hugh R. Frater, Findigs Board Member, founding partner and former Managing Director of BlackRock, and former CEO of Fannie Mae "Most screening tools hand the operator a score and walk away. We hand them a decision. Behind every yes or no is a model trained on how applicants actually perform after they sign, across hundreds of thousands of units. That's what makes the decisions hold up. 80% fewer evictions, and 2-3x better lease conversions." - Chris Diamond, VP of Product, Findigs About Findigs: Founded in 2018, Findigs is the AI-native leasing decisioning platform that helps residential operators across the United States improve revenue quality and grow their bottom line. What operators need isn't just higher occupancy. It's occupancy that pays. Findigs delivers automated yes/no decisions on every application, grounded in post-lease performance data modeled across 400K+ units, and backs every decision with the only contractual fraud guarantee in the category. The company is headquartered in New York and was founded by Steve Carroll. Learn more at findigs.com.

Commercial Observer
Jun 2nd, 2026
Tenant screening firm Findigs raises $32M Series C to expand AI-powered leasing platform

Findigs, a rental screening platform using AI for autonomous decision-making, has raised $32 million in a Series C round led by RPM Ventures, bringing total funding to $80 million. Founded in 2020, the company helps US single-family and multifamily operators reduce rental delinquency and evictions. The platform has evolved from a tenant screening tool to an autonomous decisioning system that optimises what Findigs calls "revenue quality" — ensuring units stay occupied with rent-paying tenants whilst minimising acquisition costs. The company supports 400,000 units across hundreds of operators, with customers reporting up to 80% fewer evictions and 90% lower delinquency rates. The funding will support product development, market expansion, and affordable housing capabilities. Hugh R. Frater, a BlackRock founding partner and former Fannie Mae CEO, has joined Findigs's board.

IBS Intelligence
Jun 2nd, 2026
Findigs raises $32m Series C for AI leasing platform.

Findigs raises $32m Series C for AI leasing platform. By milan rojan. Findigs has raised $32 million in a Series C funding round as the AI-native leasing decisioning platform looks to expand its offerings for residential operators across the United States. The funding round has brought the company's total funding to $80 million. It has been led by RPM Ventures' Marc Weiser, with participation from existing investors Nyca Partners, Frontier Venture Capital and Western Technology Investment. According to the company, the new capital has been earmarked to enhance its leasing decisioning platform, expand affordable housing capabilities, including LIHTC and Section 8 support, and introduce Rent Guarantee products designed to protect operator revenue throughout the lease lifecycle. Steve Carroll, co-founder and CEO of Findigs, said, "Operators don't need higher occupancy. They need occupancy that pays. For too long, the industry has optimised for speed and volume, while leaving money on the table through avoidable delinquency, fraud, and bad debt. We've built a decisioning engine that learns from outcomes after move-in, helping operators make faster, more confident decisions grounded in what actually drives revenue quality." The company has stated that its platform helps residential operators improve revenue quality by balancing tenant acquisition, occupancy growth and risk management. As part of the announcement, Findigs has also appointed Hugh R. Frater, founding partner and former Managing Director of BlackRock and former CEO of Fannie Mae, to its Board of Directors. Frater Hugh R., founding partner at Garnet Partners and former CEO of Fannie Mae, said, "Findigs is tackling one of the most important and overlooked challenges in housing: making leasing decisions that are both fair and financially sound. Their approach brings much-needed intelligence and accountability to a process that has long relied on outdated heuristics." The company has positioned the funding as a step towards scaling its decisioning technology and expanding its presence across the residential housing sector. June 02, 2026

Online Marketplaces
Jun 21st, 2024
DRAFTPropTech Funding Roundup: OYO, Rent2Cash, Stake, Atlas, Badi, Findigs, Sonder, ResVR

OYO close to raising $125 million, slashing its valuation-and defers IPO.

Business Wire
Jun 14th, 2024
Findigs Announces $27M in Series B Funding to Reinvent the Rental Experience and Restore Trust Between Housing Providers and Renters

Findigs, the leading property technology company simplifying rental screening and leasing decisions, today announced $27M in Series B funding. This fi