Tiffany & Co.

Designs and sells luxury jewelry worldwide

Field Coach - Retail Trainer

Corporate & Technical TrainingConfirmed live in the last 24 hours

Full-timeKuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaNo salary listedIn-person

About the Job

Requirements

Expert knowledge in retail leadership and people development skills.
Confidently identify gaps and apply coaching and learning methodologies and techniques to train retail team members.
Demonstrate a proven track record with a progressive coaching approach.
Demonstrate strong facilitation, communication, and interpersonal skills.
Interact strategically with a broad range of stakeholders.
Lead and inspire as a role model as a Retail Coach.
Encourage a growth mindset and winning spirit.

Responsibilities

Align with retail goals to implement and drive changes and elevate the client experience.
Monitor and observe daily client interactions on the sales floor, provide feedback to the retail sales team, and update the Coaching Log against Tiffany knowledge, client experience, selling skills, and attitude benchmarks and best practices.
Ensure brand behaviors are demonstrated on sales floors according to company standards, including grooming, image, etiquette, and store presentation standards.
Partner with store leaders to identify store opportunities through observation, sales dashboards, and NPS.
Create coaching plans for the market and stores, and update coaching logs to provide visibility into progress and time spent equipping the sales team.
Monitor and coach the sales team on client experience behaviors, offering short- and long-term solutions to close performance gaps through coaching, training classes, and review of training materials.
Establish frequent check-ins with store leadership, market retail performance, and learning teams regarding coaching conversations, progress, and opportunities.
Update employee training records in Tiffany's Oracle Learning Management System.
Lead by example and support a culture of coaching and feedback, working directly with Store and Team Managers.
Provide store leaders with feedback after observing Leadership Rituals, including Daily T, Leader on the Floor, and one-to-one conversations.
Partner with store leadership to structure, schedule, and participate in motivational learning moments, including regional training sessions, peer mentorship programs, and employee experiences.
Partner with Regional and Local Retail Learning Managers to learn and facilitate trainings for the designated market in support of business objectives.
Organize and/or facilitate impactful onboarding and induction for new hires, partnering with market, regional, or store subject matter experts to enhance the employee learning experience.
Partner with store management to prepare monthly training calendars and focus areas, mapping learning solutions such as Daily T and in-store training sessions to observations and specific business objectives.
Observe the quality of in-store training through follow-up, partnering with the Store Management Team and maintaining an active sales-floor presence to assess the impact of learning initiatives.

Desired Qualifications

GIA certification.
Jewelry industry experience.
Three years of Retail Field Coach or Training and Development experience, including facilitation skills and experience in the luxury brand or service industry.

The name Tiffany & Co. instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world’s great love stories.

Join Tiffany & Co. and be part of the largest luxury group in the world - LVMH!
Do you love making a difference?

The Retail Coach will partner with designated store leaders and retail teams to observe, monitor, and coach teams to ensure Tiffany client experience is delivered consistently, and brand attitudes are demonstrated. Through thoughtful planning of training sessions, partnership with store leadership, on the job coaching and follow up, the Retail Coach will ensure the selling and clienteling skill sets are adopted and demonstrated by the retail teams confidently & skillfully, to meet business needs. The goal is to create Tiffany Brand Ambassadors who are curious and passionate about our clients, the brand, products and have a strategic and optimistic approach to selling and client development.

Responsibilities

Coaching for Client Experience

Align with Retail Goals to implement and drive changes and elevation in Client Experience.
Monitor and observe daily client interactions on the sales floor. Provide feedback to the retail sales team and update Coaching Log as evaluated against Tiffany knowledge, client experience, selling skills and attitude benchmarks/best practices.
Ensure brand behaviors are demonstrated on the sales floors as company standard including but not limited to grooming, image and etiquette, store presentation standards, etc.

Coaching for Performance

Partner with store leaders to identify store opportunities through observation, sales dashboards and NPS.
- Create coaching plan for market & store, update coaching log to give visibility on progression & time spent to equipped the sales team.
- Monitor and coach the sales team on their client experience behavior, offering short- and long-term solutions to closing performance gaps (coaching, training classes, review of training materials, etc).
- Establish frequent check-in schedule with store leadership, market retail performance and learning teams on coaching conversations, progress, and opportunities.
- Update training records for employees in Tiffany Oracle Learning Management System (LMS)
Lead by example and help support a culture of coaching & feedback working directly with the Store & Team Managers.

Partnership on Leadership Development of Store Leaders

Give feedback to store leaders upon observation of Leadership Rituals
(Daily T, Leader on the floor, 1 to 1 conversation)

Training for impact

Partner with store leadership for structuring, scheduling and participating in motivational learning moments that includes regional training sessions, peer mentorship programs, employee experiences etc.
Partner with Regional & Local Retail Learning Manager to learn and facilitate trainings for designated market, designed to support business objectives.
Organize and/or facilitate inspiring & impactful on-boarding/induction to all new hires, partnering with subject matter experts in the market/region or store to ensure an enhanced learning experience for the employee.
Partner with store management to prepare monthly training calendar/focuses, mapping out learning solutions (Daily T, In-store training sessions) based on observations and specific business objective of store/region.
Observe the quality of all in-store training via follow up, partnering with Store Management Team, maintaining an active sales floor presence to assess the impact of any learning initiatives.

Qualifications

Expert knowledge in Retail Leadership and people development skills
Confident in identifying gaps and application of coaching & learning methodology and techniques to train retail team members
Proven track record with progressive coaching approach
Strong facilitation, communication, and interpersonal skills
Ability to interact strategically with broad range of stakeholders.
Lead and inspire as a role model as a Retail Coach
Encourage growth mindset and winning spirit

Preferred

GIA Certified
Jewelry industry experience
3 years of Retail Field Coach / Training & Development experience (facilitation skills / luxury brand or service industry)

About the Company

Tiffany & Co.

Designs and sells luxury jewelry worldwide

Tiffany & Co. designs, manufactures, and sells luxury jewelry, watches, fragrances, and accessories worldwide. Its products are created through careful design and craftsmanship using premium materials, and are sold through both retail stores and online channels. The company differentiates itself with a long-standing brand built on quality and exclusivity, offering curated luxury experiences and a strong omnichannel presence. Its goal is to maintain and grow a prestigious, globally recognized luxury brand while delivering high-value products and a refined shopping experience for affluent customers.

Company size: Not listed
Company stage: Acquired
Total funding: Not listed
Headquarters: New York City, New York
Founded: 1837

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