WTW

Global risk management, insurance brokerage, consulting

Inplant – Seguros - Beneficios

Customer SupportConfirmed live in the last 24 hours

Full-timeMiguel Hidalgo, Mexico City, CDMX, MexicoNo salary listed

About the Job

Requirements

At least 1 year of experience in major medical expense insurance, including knowledge of general policy conditions and claims procedures.
Proficiency with Microsoft Office.
Customer-service orientation, negotiation ability, teamwork, and effective communication.

Responsibilities

Collect information about each service interaction.
Explain the benefits of the major medical expense policy in detail.
Provide personalized guidance to clients on using their major medical expense policy.
Support clients throughout the process of using their policy.
Assist with completing forms for reimbursement, service scheduling, or hospital admissions.
Follow up on procedures in accordance with the service level established for the account.
Complete logs and reports.

En WTW buscamos Inplant para el área de Beneficios que dará atención presencial en las instalaciones del cliente en CDMX y Estado de México. Responsable de resolver consultas sobre el uso de las pólizas de Gastos Médicos, proporcionar información sobre los servicios disponibles y contribuir a una experiencia de servicio cercana y clara.

El Rol
•    Recabar información de cada atención brindada
•    Explicación detallada sobre los beneficios de la póliza de gastos médicos
•    Orientación personalizada al cliente sobre el uso de su póliza de gastos médicos
•    Acompañamiento durante todo el proceso cuando se ocupa la póliza de gastos médicos
•    Apoyo en llenado de formatos para trámites de reembolso, programación o ingresos hospitalarios
•    Seguimiento puntual de los trámites, cumpliendo con el nivel de servicio establecido para la cuenta
•    Llenado de bitácoras y reportes

Los Requerimientos

•    Experiencia mínima de 1 años en el área de gastos médicos mayores, conocimientos de condiciones generales y trámites de siniestros
•    Manejo de paquetería Microsoft Office
•    Actitud de servicio al cliente, habilidad de negociación, trabajo en equipo y comunicación efectiva

Igualdad de oportunidades en el empleo

About the Company

WTW

Global risk management, insurance brokerage, consulting

Willis Towers Watson provides risk management, advisory, and brokerage services to organizations worldwide. Its two segments are Risk & Broking, which identifies, quantifies, and places insurance coverage, and Health, Wealth & Career, which offers consulting, technology, and administration for health benefits, retirement plans, and talent programs. The company blends advisory services, technology platforms, and brokerage capabilities to deliver integrated risk and people solutions rather than relying on a single service line. Its goal is to help clients turn risk into a path for growth by aligning risk management with health, retirement, and talent strategies to support organizational success.

Company size: 10,001+
Company stage: IPO
Headquarters: London, United Kingdom
Founded: 1828

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