This position is for a Senior Vice President in the Central Testing Utility’s (CTU) Strategy, Governance, and Automation (SGA) Team. Specifically, this role will be in the Architecture Unit in the SGA. This team is responsible for the end-to-end Architecture to support (a) enterprise wide Monitoring & Testing and (b) Call
Listening Controls by providing the right platforms and accurate, reliable reporting and analytics.

Business Product Owner - Central Control Capabilities is responsible for Controls Monitoring & Testing Tool and Call Listening Control Architecture  transforming the design and delivery of the new and enhanced solutions / platforms.

Responsibilities:

• Primary point of contact for CCC technology book of work and ensure prioritization criteria are defined and evolved to deliver enhancements as per agreed timeline
• Product Owner for Call Listening Architecture and leading 2-3 value streams within Controls Monitoring & Testing lifecycle
• Oversee the development, enhancement and oversight of the key tools used for Monitoring & Testing across the enterprise
• Running working groups with Monitoring & Testing teams to collect user feedback and proposed system functionality improvements
• Act as system leader with stakeholders within CCC and outside. This includes - (a) Driving resolution of user queries and concerns, re-prioritizing as necessary and ensuring timely delivery by your team and Technology partner (b) Updating the system user guide and developing release notes (c) Finalizing and publishing technology communications and (d) Delivering User training on new and existing system functionality and the M&T Program
• Engage senior management on tactical and strategic solution development.
• Presenting on the status of the CCC Architecture at management committees
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 10+ years of experience in financial services
• Experience working in global and complex settings with multiple stakeholders
• Experience operating in a dynamic, project-based environment with variable stakeholders, shifting priorities, and tight deadlines
• Strategic thinker; must be able to formulate effective solutions to complex problems
• Strong quantitative and qualitative analytical skills; must be able to generate insights from data and draw impact, conclusions, and recommendations
• Excellent organizational skills; ability to multitask, shift priorities, track multiple ongoing processes, delegate as necessary, and track to immutable deadlines
• Strong MS office knowledge including Excel, Word and PowerPoint
• Familiarity with Jira or similar Agile project management software also beneficial
• Effective team player; unwavering commitment to co-operative and collaborative working
• Strong written and verbal communication skills; ability to create and present senior leadership-level communications
• Ability to proactively improve existing processes and desire to continually improve processes
• Ability to work within tight deadlines and shifting priorities
• Ability to speak confidently and authoritatively on a range of subjects and influence opinion of counterparts and seniors in a highly visible, high-expectation environment
• Strong attention to detail; ability to scrutinize text and dialogue to ensure adherence to regulations and compliance
• Proven ability to work in a team of diverse skill sets and cultures
• Proven ability to work in high-pressure, time-sensitive environments
• Consistently demonstrate clear and concise written and verbal communication

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

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Job Family Group:

Business Strategy, Management & Administration

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Job Family:

Business Execution & Administration

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Time Type:

Full time

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Primary Location:

Jacksonville Florida United States

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Primary Location Full Time Salary Range:

$141,440.00 - $212,160.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Jan 22, 2025

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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