Engagement Manager - Breach Notification

Kroll is seeking an Engagement Manager to lead complex, client-facing breach notification projects. You will own engagements from scoping through closeout, coordinate the people and services needed to deliver them, and give clients a clear view of progress, decisions, and risks. This individual is an experienced client facing professional who will deliver superior service that exceeds our clients’ expectations and thrives in a fast-paced, challenging environment.

The Engagement Manager will serve as the client advocate and will deliver best in class solutions to Kroll’s clients. This requires establishing professional relationships with Kroll’s clients and partners, providing expertise on Kroll’s services and managing the various implementation components of client engagements. The strongest candidates bring disciplined project management, sound financial judgment, and the ability to lead teams and clients through changing requirements. Experience in breach response, cybersecurity, privacy, or a related regulated industry is especially valuable.

Responsibilities:

• Serve as the primary client contact and delivery lead for multiple concurrent breach notification engagements.

• Work to accurately define scope and successfully manage the various project implementation components to ensure timely deliverables and flawless execution. 

• Coordinate onboarding, implementation, deployment, reporting, and closeout across internal teams, partners, and vendors.

• Build and foster professional relationships with clients through clear communication, practical guidance, and reliable follow-through, assuming accountability for all aspects of client satisfaction.  Anticipate and manage risks, resolve blockers, escalate issues promptly, and keep stakeholders informed of changes to the plan.

• Represent Kroll Cyber as a subject matter expert (SME) on breach notification methodology, our products and best practices, and understand the law as it relates to data breach response requirements

• Lead and coach the Client Operations Managers assigned to your engagement team.

• Communicate new ideas and areas for development/improvement based upon client requests. 

Functional Area Skills/Knowledge:

• Substantial experience leading complex, client-facing projects or implementations, including several concurrent workstreams.

• Demonstrated ability to manage scope, schedules, risks, and expectations.

• Strong listening skills with an ability to translate client needs into actionable steps

• Proactively communicate with all appropriate stakeholders regarding the client engagement.

• Know and understand the internal processes within Kroll in order to educate the client on our processes, timelines and outcomes that affect their business.

• Sound judgment, attention to detail, and the ability to make progress when priorities or requirements change.

• Proficiency with common project planning, reporting, spreadsheet, and presentation tools.

• Represent Kroll’s products and services clearly, concisely, accurately and with a high level of integrity.

Position Requirements: 

• 7 – 10 years of project management experience required, preferably in data breach response field. Professional certification is a plus (e.g. PMP)

• Bachelor’s Degree

• Strong listening, written communication, and presentation skills, including the ability to advise senior stakeholders and turn client needs into clear actions.

• Ability to demonstrate relentless discipline, project ownership and goal achievement.

• Process improvement experience is a plus

• Must be able to think independently, critically, and make “best business practice” decisions.

• Working knowledge of Microsoft Office suite and experience with Salesforce.com is a plus.

• Proven ability to influence others and lead customer engagements.

• Physical requirements are sitting for long periods of time in front of a computer.

• Work environment is fully remote within the United States, primary working hours are based in Central Time Zone

Your recruiter will be happy to walk you through your U.S.-specific benefits, which include:

• Healthcare Coverage: Comprehensive medical, dental, and vision plans.

• Time Off and Leave Policies: Generous paid time off (PTO), paid company holidays, generous parental and family leave.

• Protective Insurances: Life insurance, short- and long-term disability coverage, and accident protection.

• Compensation and Rewards: Competitive salary structures, performance-based incentives, and merit-based compensation reviews.

• Retirement Plans: 401(k) plans with company matching.

Please note that benefits may vary by region, department and role. We encourage you to speak with your recruiter to learn more about the specific benefits available for your position.

About Kroll 

Join the global leader in risk and financial advisory solutions—Kroll. With a nearly century-long legacy, we blend trusted expertise with cutting-edge technology to navigate and redefine industry complexities. As a part of One Team, One Kroll, you'll contribute to a collaborative and empowering environment, propelling your career to new heights. Ready to build, protect, restore and maximize our clients’ value? Your journey begins with Kroll. 

In order to be considered for a position, you must formally apply via careers.kroll.com.

We are proud to be an equal opportunity employer and will consider all qualified applicants regardless of gender, gender identity, race, religion, color, nationality, ethnic origin, sexual orientation, marital status, veteran status, age or disability.

The current salary range for this position is $130,000 to $175,000

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