Engagement Lead - Incident Response Partner Services

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

CrowdStrike is looking for a highly motivated, self-driven Engagement Lead to oversee forensic investigations performed by CrowdStrike’s trusted partners. This Engagement Lead will be dedicated to making a difference in global security by protecting organizations against a wide range of attackers. This person will coordinate directly with both CrowdStrike’s incident response leadership and the leadership of our partners and customers, representing CrowdStrike and helping deliver high-quality results during high-stakes incident response investigations.

Am I a Partner Services Engagement Lead candidate?

• Have you led teams through complicated incident response investigations?
• Have you managed and built trust with teams of incident responders? 
• Are you comfortable with communicating about technical incident response findings to customer leadership, especially during high-pressure situations?
• Do you find yourself interested in and keeping up with the latest vulnerabilities and breaches?
• Are you self-motivated and looking for an opportunity to rapidly accelerate your skills?
• Do you have an Incident Response or Information Security background that you’re not fully utilizing?
• Are you a mentor who can naturally teach your colleagues new methods and approaches?
• Do you love working around like-minded, smart people who you can learn from on a daily basis?

What You'll Do:

• Oversee incident response engagements performed by CrowdStrike’s partners
• Assist in the development and tracking of project tasks and client deliverables
• Assist in managing the status of delivery team and client tasks to keep workflow on track
• Help ensure alignment between customers and CrowdStrike partners around investigation scope, objectives, and level of effort involved to complete objectives 
• Support partners in effectively communicating with executives on the topics of forensics and malware analysis
• Help train partners on new methods to hunt for bad actors across large sets of data
• Effectively coordinate under the direction of outside counsel
• Coach and mentor partners on advanced methods of  performing host and/or network-based forensics across Windows, Mac, and Linux platforms
• Help review and provide strategic, applicable, and feasible recommendations to help mature the security posture of organizations during and after an incident
• Review written and verbal reports, presentations, recommendations, and findings for key stakeholders, including customer management, regulators, and legal counsel, to ensure alignment with CrowdStrike quality standards
• Supervise current projects and coordinate all team members to keep workflow on track
• Plan internal process improvement initiatives and facilitate execution by cross-functional teams
• Maintain and update templates and internal process documentation

What You'll Need:

Successful candidates will have experience in one or more of the following areas:

• Team leadership experience in a matrixed consulting environment
• Previous experience developing and managing relationships in a consulting environment, preferably involving incident response
• Incident Response: experience conducting or managing incident response investigations for organizations, investigating targeted threats such as the Ransomware, eCrime, Business Email Compromises (BECs)
• Experience in project management, from conception to delivery
• Experience managing external resources
• Experience implementing technology projects
• Ability to work independently with minimal supervision
• Demonstrate self-learning capabilities, taking initiative in a fast pace/quickly changing environment
• Good communication and interpersonal skills capable of maintaining strong relationships
• Strong organizational and multi-tasking skills
• Excellent analytical and problem solving abilities
• Team-management and leadership skills with cross-functional groups across divisions, worldwide, as part of a team
• Documentation management and ability to use project management tools
• Attention to details even under pressure
• Time management skills with the ability to meet deadlines 
• Liaising with project stakeholders concerning project details and deliverables
• Experience with identifying and implementing process efficiencies and monitoring the efficacy of updated workflows
• Comfort with proactively and independently driving for results in small team environments
• Experience working for consulting organizations
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Additionally, all candidates must possess the following qualifications:

• Capable of reviewing technical investigation results for accuracy, consistency, and completeness
• Desire to grow and expand both technical and soft skills
• Strong project management skills
• Contributing thought leader within the incident response industry
• Ability to foster a positive work environment and attitude
• Ability to travel on short notice, up to 30% of the time

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Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

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