Technical Marketing Copywriter

Technical Marketing Copywriter
Toronto, hybrid

This is a 12 month fixed term contract.

This posting reflects an existing vacancy.

This role is part of our eBay Inhouse team, where you will be employed by DEPT® but embedded within eBay.

JOB PURPOSE

We’re seeking a talented Copywriter with demonstrated experience in copy and content writing and using AI to work with a global cross-functional team within eBay. In this role, you’ll own content deliverables end-to-end, from early drafts through stakeholder review and final approval. You will be key in delivering impactful content and driving international projects that support our customers in navigating global policies. You'll work with teams across the world to produce educational and engaging messaging in different languages that truly makes an impact.

WHAT YOU’LL DO:

• Write engaging content: Develop a range of assets including emails, website posts, video scripts, and internal presentations. 
• Adapt complex information for specific audiences: Translate policy requirements into clear, approachable content, while maintaining the appropriate tone of voice and structure across different channels.
• Collaborate with stakeholders: Work together on the copy to get it right with global colleagues. Ensure deliverables are efficiently reviewed and approved. You’re the proactive glue that keeps things moving.
• Alignment across teams: Partner with the Platform Governance and eBay Live teams to align on messaging and strategy across global stakeholders.
• Manage multiple projects simultaneously: Keep several projects moving at once, balancing priorities, deadlines, and stakeholders without losing momentum or quality.
• Utilize AI tools: Speed up your work to help improve the quality and clarity of your writing using AI and automation where applicable.
• Support new initiatives: Contribute to projects that help our sellers comply with evolving policies.
• Innovate with Ideas: Bring fresh, bold ideas for how to make our content more compelling and effective.

WHAT YOU BRING:

• 8+ years of demonstrated experience in copywriting and content creation across formats (i.e. emails, video scripts, messaging frameworks, briefs, announcements, landing pages)
• Excellent English writing and editing skills with an extremely sharp eye for detail
• Experience in CMS is a plus
• Experience in e-commerce and a Marketing environment are a plus.
• Bachelor’s degree in Communications, PR or a related field is a plus
• Familiarity with editorial standards and style guides 
• Strong organizational skills and the ability to manage work independently while keeping projects on track
• Experience working with various stakeholders from different areas of expertise (e.g., Legal, Product and Customer Support teams)
• Comfortable giving and receiving thoughtful feedback to continuously improve content.
• Experience collaborating across regions and time zones; flexibility to support Europe-based colleagues when needed
• Proficiency in Google Suite, Slack, Zoom, and other collaboration tools

WE OFFER

• A flexible hybrid working policy to enjoy the best of both worlds. 
• Early Finish Fridays, kickstart your weekend early with alternating early-finish Fridays.
• 15 days paid holiday annually, increasing with length of service (plus Public Holidays).
• Birthday Leave, a paid day-off each year.
• Access to dedicated mental health resources including enhanced sick pay scheme, employee assistance programme and trained Mental Health First Aiders. 
• Dept Allowance, a dedicated company contribution to spend on either your professional development or personal wellbeing.
• Refreshments are provided in the office all week.
• Enhanced family friendly policies to support parents.
• Learning and Development, continuous growth opportunities through internal training, and "inspirational talks” guest speakers.
• Buddy Program, you will be paired with a ‘Buddy’ to help you navigate your first weeks’ at DEPT®.
• A Certified BCorp Agency and is multi-award winning “Agency of the Year”. 
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• Global DEPT® Cares Month, an annual initiative where our teams donate their professional skills and time to support local charities and pr-bono projects.

The anticipated annual salary range for this position is $90,000 - $95,000 CAD. Salary is based on relevant experience, expertise, and organizational impact.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

AI Disclosure: At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.