Team Manager - Testing Operations
About the job
- Bachelor’s degree preferred
- Education: Bachelor’s degree preferred
- Tools: Familiarity with CRM systems, MS Excel, PowerPoint, QA/QC exposure
- Travel readiness: up to 10% (domestic/international)
- Operational & Quality Oversight: Oversee verification and quality of processed cases
- Operational & Quality Oversight: Act as checker for critical cases and manage escalation queues
- Operational & Quality Oversight: Monitor daily absenteeism and ensure productivity continuity
- Operational & Quality Oversight: Allocate workloads based on case complexity and risk
- Operational & Quality Oversight: Develop strategies for clean-up activities and process optimization
- Governance & Reporting: Validate client/vendor reports and team queries
- Governance & Reporting: Collect dashboard requirements and prepare performance review decks
- Governance & Reporting: Track daily operations, analyze service delivery, and highlight process variances
- Governance & Reporting: Conduct audit reviews, initiate corrective actions, and maintain SLA adherence
- Training, Policy & Knowledge Management: Conduct knowledge transfer and product/market training sessions
- Training, Policy & Knowledge Management: Handle edge cases and contribute to policy refinement
- Training, Policy & Knowledge Management: Lead calibration and quality alignment sessions across reviewers
- Training, Policy & Knowledge Management: Share best practices and promote continuous improvement culture
- People & Team Leadership: Allocate tasks and workflows, ensuring coverage across sub-processes
- People & Team Leadership: Conduct team building, coaching, and performance appraisals
- People & Team Leadership: Identify training needs and deliver refresher/process training
- People & Team Leadership: Manage attrition, absenteeism, and early warning indicators
- People & Team Leadership: Support recruitment and onboarding, including knowledge transfer sessions for new members
- Customer Relationship Management: Act as primary contact for internal/external customers for process deliverables
- Customer Relationship Management: Provide updates, reports, and performance metrics to customers
- Customer Relationship Management: Resolve customer escalations and gather feedback to feed into improvement loops
- Resource & Program Management: Ensure optimal resource utilization via cross-training and buffer planning
- Resource & Program Management: Interface with cross-functional teams to secure support and alignment
- Resource & Program Management: Lead program delivery ensuring adherence to timelines, quality, and client expectations
- Other Requirements: Travel readiness up to 10% (domestic/international)
- Other Requirements: Education: Bachelor’s degree preferred
- Other Requirements: Tools: Familiarity with CRM systems, MS Excel, PowerPoint, QA/QC exposure
- Not explicitly stated as such in the provided content
About the company
TSMG provides end-to-end data collection services for tech companies, with a strong presence in Europe and North America. It supports Fortune 500 clients by recruiting and logistics management to gather large, diverse, and accurate datasets that power AI systems. The company handles all phases of a project—from finding and managing high-performing teams to coordinating on-the-ground data collection—tailoring solutions to each client’s needs. Unlike firms that only offer a single service, TSMG combines recruitment, project management, and logistical support to deliver comprehensive data collection workflows. The goal is to help clients improve AI intelligence by delivering reliable, high-quality data at scale.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Warsaw, Poland
Founded
2018
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Simplify's Take
What believers are saying
- September 2026 job boards show 4,000-plus openings, signaling active project pipeline.
- August 2026 listings span Germany, France, Canada, and the United States.
- Speech, robotics, and mobile-mapping roles align with 2026 demand for training data.
What critics are saying
- TSMG depends on project-based labor; September 2026 listings still require constant hiring.
- One map-client concentration risks sudden volume loss if contracts shift to in-house teams.
- AI synthetic data and automation can erase field-collection demand within 12-24 months.
What makes TSMG unique
- 2026 postings show end-to-end field data collection across Europe and North America.
- TSMG combines recruiting, logistics, training, and quality control for enterprise data projects.
- tsmg.io brands AI, automotive, robotics, mapping, and field operations as core verticals.
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Benefits
Remote Work Options
Flexible Work Hours
Paid Vacation
Health Insurance
401(k) Retirement Plan
401(k) Company Match
Wellness Program
Mental Health Support
Phone/Internet Stipend
Home Office Stipend
Conference Attendance Budget
Professional Development Budget
Family Planning Benefits
Fertility Treatment Support