Issue Management Coordinator

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

SUMMARY

The Issue Management Coordinator is responsible for working closely with key stakeholders in the business line within Wealth, Corporate, Commercial and Institutional Banking (WCIB) and throughout the enterprise to effectively execute the Issue Management program.  U.S. Bank’s WCIB business line offers comprehensive wealth management services to individuals and families across a wide range of wealth levels, as well as lending, equipment finance and small-ticket leasing, depository services, capital markets services, international trade services and other financial services to middle market, large corporate, commercial real estate, financial institution, institutional, non-profit, and public sector clients. WCIB Risk Management is led by the Business Line Chief Risk Officer and works with the business to help identify, control, and monitor the risks inherent to its business activities.

RESPONSIBILITIES

- Ensuring all corrective actions are executed properly in accordance with the Enterprise Issues Management Policy for all assigned issues. (Note: All evidence must be retained and captured as part of issue closure.)

- Independently validate issue resolution plans created by the business to ensure they adequately address the root cause of the issue and evaluate whether corrective actions are sustainable.

- Conduct an independent and detailed review of evidence provided by the business to support the closure and remediation of assigned issues.

- Provide credible challenge of evidence (including data extractions) and provide business line partners and Senior Management with accurate information supporting that assigned issues have been appropriately resolved prior to issue closure.

- Responsible for writing detailed memos for assigned issues that clearly articulate the corrective actions taken by the business to address the root cause and the results of WCIB Issue Management validation and sustainability testing can be easily followed and clearly understood to a reader.

- Ensure accurate and timely updates of Archer (system of record) fields for all assigned issues based on policy and program requirements. Note: Enterprise/Senior Business Line reporting comes from Archer data fields.

- Work closely with WCIB Business Unit Risk Managers (BURMs) and business line partners to address matters of concern and ensure issues are remediated in a timely manner.

- Ensure timely monitoring and tracking of assigned issues to meet established issue closure date. (Note: Issues cannot be extended once opened unless for specific cause and approved by Senior Managers).

- Proactively manage milestone target dates to drive closure of issues and escalate quickly if milestones are at risk (includes both business and WCIB Issues Management owned milestones).

- Provide weekly and monthly written updates regrading status of assigned issues, as requested for established reporting routines, which are shared with senior business line leaders.

REQUIRED

- 6+ years of applicable experience

- Bachelor's degree, or equivalent work experience

PREFERRED

- 6+ years' experience in Risk Management or applicable line of business (e.g., compliance, testing and monitoring, or audit), preferably in financial services or similar industry

- Working knowledge of applicable laws, regulations, financial services, and regulatory trends that impact Wealth, Corporate, Commercial and Institutional Banking Business Units.

- Working knowledge of risk management practices, programs, and issue management processes unique to that Second Line of Defense oversight.

- Thorough understanding of Enterprise Issue Management Policy and Program requirements or the ability to read policies and grasp requirements relatively quickly.

- Ability to work in a dynamic environment and manage multiple assignments, requests/emails, tasks, projects, and deadlines simultaneously often within compressed timeframes

- Self-motivated, willing to take initiative, and capable of working independently (e.g., conduct research and seek answers with limited management intervention).

- Strong analytic, logical reasoning, problem-solving, and critical thinking skills.

- Strong communication and collaboration skills to work effectively across multiple teams.

- Strong administrative and interpersonal skills, including verbal and written communication skills, as well as sound business judgment with the ability to make decisions in conflicting situations.

- Strong attention to detail and focus on accuracy.

- Demonstrated and proven ability to manage time effectively and independently prioritize work both individually and as part of a team.

- Proven ability to not only identify and escalate concerns quickly and effectively but also propose a solution.

- Ability to think strategically and implement change initiatives as it relates to the WCIB Issue Management program.

- Knowledge of products and services offered by the Wealth, Corporate, Commercial and Institutional Banking business.

- Ability to interact effectively directly or indirectly with staff at all levels in the organization.

- Experience with Tableau Reporting, SAS Enterprise Guide, Visual Basic, or SQL ideal.

This position offers a hybrid/flexible schedule which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $105,400.00 - $124,000.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.