Guest Services Representative

Full Salary Ranges: $15.16 - $21.75 Hourly

Anticipated Hiring Ranges: $15.16 - $18.46 Hourly

Why do I see two salary ranges?

The City of Greeley in compliance with Colorado state law, includes a salary range for all positions posted.  This law is intended to improve wage transparency.  The City of Greeley, in support of wage transparency posts both the full salary range for each position (what you might anticipate your earnings could be if you work for the City of Greeley for some time), as well as the anticipated hiring range (the range within which the City anticipates making an offer).  The actual offer extended will be based on your years of relevant experience, education, certifications and potentially other factors.  

City of Greeley's Total Rewards

The City of Greeley is proud to offer a robust benefits package in addition to your wages.  This package includes health and wellness, retirement savings, discounted access to Greeley facilities and more. 

Benefits: This position is benefits eligible. Please view our benefits guide here.

Job Summary: Guest Services Representatives are an integral part of the Recreation Division with the City of Greeley and are responsible for providing quality customer service to patrons of the Greeley Recreation facilities. This position assists with daily facility operations. Responsible for the preparation of concessions products in adherence to Health Code regulations. Maintain the sanitation and cleanliness of Recreation Division concessions spaces in adherence to Health Code regulations.

Benefits: This position is benefits eligible. Please view our benefits guide here.

This is a continuous posting and may be closed at any time.

Experience, Knowledge, Skills

Minimum Qualifications:

Entry Level:

• Current certification in CPR, First Aid, and AED or ability to obtain within 3 months of hire required.

OR

• Any combination of related education, experience, certifications and licenses that will result in a candidate successfully performing the essential functions of the job,

AND

• Possession of a valid driver's license.

Experienced Level Minimum Qualifications:

• Current certification in CPR, First Aid, and AED or ability to obtain within 3 months of hire required.
• 2 years with a valid driver license and a clean driving record (ability to drive a city vehicle).

Preferred Qualifications:

Both Levels: 

• 1-3 years of experience in food handling, restaurant or concessions experience.
• Experience and knowledge of computer operations and use of software packages including Microsoft Office applications desired.
• Spanish/English bilingual

Knowledge, Skills, and Abilities

• Knowledge of the business and organizational structure of Colorado municipalities. 
• Collaboration skills, including the ability to work with others from different areas and backgrounds to reach a common goal. 
• Computer skills, including the ability to utilize Microsoft Office programs (i.e. Word, Excel, PowerPoint, Outlook, etc.) and learn and experiment with new software and systems.
• Kitchen skills, including the ability to utilize kitchen equipment, and food preparation.     
• Interpersonal skills, including the ability to facilitate interaction, communication, and teamwork between others
• Oral, written, and listening communication skills, including the ability to accurately interpret what others are saying and convey messages, information, concepts, and details accurately and clearly.
• Organizational skills, including the ability to set and meet goals and deadlines, manage appointments, create schedules, coordinate and facilitate meetings, and make decisions. 
• Ability to work under pressure, manage multiple concurrent and competing tasks and responsibilities, and adapt to changing priorities while maintaining personal effectiveness.
• Ability to prioritize work, meet deadlines, and stay on task when completing special projects and daily assignments.
• Ability to work independently with minimal supervision and reliable professional judgment, as well as collaboratively with a team to achieve desired results.
• Ability to maintain a strong work ethic, positive problem-solving attitude, and enthusiasm for the work performed.
• Ability to self-start and take initiative in completing daily tasks and special projects.
• Ability to focus on activities that have the greatest impact on meeting work commitments.
• Ability to establish and maintain partnerships with a variety of internal and external constituencies.
• Ability to communicate and work effectively with individuals from diverse backgrounds, cultures, and ages.
• Ability to navigate a complex political environment.

Essential Functions

Customer Service

• Greet all patrons in a timely manner and inquire where and what they are doing in the facility to ensure safety.
• Deliver prompt and professional solutions to both external and internal customer inquiries through face-to-face, phone, and email interactions. Inquiries will focus on the services, programs, and activities offered by the facility, as well as the entire Culture, Parks and Recreation Department.
• Answer and transfer a high volume of telephone calls.
• Provide courteous service to patrons requiring program registrations, facility bookings reservations, and daily use of the facility.
• Provide comprehensive tours of the facility to those who inquire.
• Provide quality customer service through the development of relationships with participants, community members, and various organizations.
• Participate in regular team meetings to ensure consistency is maintained throughout recreation facilities.
• Properly handle and prepare food according to safe serve guidelines.
• Assist in restocking supplies and proper sanitation procedures.

Technology and Risk Management

• Learn and use recreation management software, Amilia, for entry desk operations including membership sales, program registration, facility rentals, and point of sale services.
• Learn and use Connect to Concepts for operations documentation.
• Assist with ensuring marketing materials, website, and social media sites are updated with accurate information.
• Follow and assist in the enforcement of risk management and emergency response training.

Memberships and Operations

• Process and assist with promoting membership sales at the all recreation sites. 
• Aid patrons in registrations for activities, programs, and events.
• Maintain and update family and organization accounts.

Supervisory Responsibilities:

• No Supervisory responsibilities.

Work Environment and Physical Requirements

Work Environment

• Frequent and heavy contact with the public and City employees in person and by telephone.
• Frequent interruptions.
• Flexibility to work early mornings, weekdays, nights, weekends, evenings, and holidays.
• Work is performed in an open office environment with heavy noise levels, at times.

Physical Requirements

• Vision to perform physical activities, read computer keyboards, reference books, and other written documents.
• Strength and stamina enough to walk, stand, stretch, bend, lift or carry up to 49 lbs.
• Manual dexterity enough to complete daily work such as operate computer keyboards, drive and operate motor vehicles, and operate other office and concessions equipment, and complete paperwork.

Travel

• May travel up to 25% of the time.

EOE Statement: The City of Greeley provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

ADA Statement: We are committed to an inclusive and barrier-free search process. We provide accommodations for applicants requesting accommodation through the search process such as alternative formats of this posting.  Individuals with disabilities in need of accommodations throughout the search process should contact the ADA Coordinator at: [email protected] .

Conditions of Employment: Candidates must successfully complete all pre-employment screenings and employment eligibility verification. Pre-employment screenings include a drug test, a background and national sex offender search, a motor vehicle record search, and for some positions, a physical demands evaluation. For more information about City policies and practices during the recruitment process, including but not limited to EOE, Reasonable Accommodation, and pre-employment screenings, please visit our career page HERE.