Full-Time

Application Support Specialist

Scout Motors

Scout Motors

201-500 employees

Manufactures next-generation all-electric trucks and SUVs

Hardware
Consumer Goods

$85,000 - $95,000

Mid, Senior

Columbia, SC, USA

Required Skills
Communications
Customer Service
Requirements
  • Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • Minimum 5+ years of experience in application support or a related role.
  • Experience in supporting the following applications S/4HANA, Ivalua, HRIS, CRM, 3DX, Jira, CATIA, Autodesk, Citrix and middleware.
  • Strong troubleshooting and problem-solving skills.
  • Familiarity with SDLC or ITIL.
  • Excellent communication and customer service skills.
  • Ability to work collaboratively in a team environment.
  • Knowledge of database systems, SQL, and system integration preferred.
Responsibilities
  • Provide first-level support to end-users experiencing issues with applications.
  • Troubleshoot and resolve application-related problems in a timely manner.
  • Assist users with software installation, configuration, and usage.
  • Log and track support incidents, documenting solutions and workarounds.
  • Collaborate with development teams to escalate and resolve complex issues.
  • Ensure timely resolution of support tickets within defined service level agreements (SLAs).
  • Monitor the performance and availability of critical applications.
  • Proactively identify and address potential issues before they impact users.
  • Implement monitoring tools and alerts to ensure early detection of issues.
  • Maintain comprehensive documentation for support processes, known issues, and resolutions.
  • Create and update user guides and knowledge base articles.
  • Communicate effectively with end-users to gather additional information about reported issues.
  • Provide regular updates to users on the status of ongoing support incidents.
  • Collaborate with other IT teams and stakeholders to facilitate issue resolution.
  • Conduct training sessions for end-users to enhance their understanding of applications.
  • Develop training materials and documentation to support user education.
  • Collaborate with vendors and internal teams to apply patches and updates to applications.
  • Ensure that applications are up-to-date and in compliance with security policies.
  • Participate in the testing of new releases and patches before deployment.
  • Work with development teams to identify and report bugs and usability issues.

Scout Motors Inc. is a company that not only values its rich heritage but also embraces the future, as evidenced by its commitment to developing the next generation of all-electric trucks and rugged SUVs. The company's culture is deeply rooted in exploration, hard work, and community, fostering an environment where employees are encouraged to be visionaries and leaders. With a competitive edge in the electric vehicle industry, Scout Motors is leading the charge by reimagining an American icon and creating jobs, making it an exciting and rewarding place to work.

Company Stage

N/A

Total Funding

N/A

Headquarters

Detroit, Michigan

Founded

2022

Growth & Insights
Headcount

6 month growth

93%

1 year growth

654%

2 year growth

3862%