Project Manager - Driver Engagement

About Bolt

Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.

From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding.

And we're just getting started.

Why join Bolt?

• Build the future of mobility and help transform how people live and move in cities.

• Tackle challenges at scale that span technology, operations, regulation, and growth.

• Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry.

• Join one of Europe's leading technology companies, backed by world-class investors including Sequoia.

About the role

You'll work closely with the Senior Operations Manager to strengthen driver engagement, improve Trust & Safety performance, and enhance the overall driver experience across Romania.

You'll own initiatives ranging from driver communications, feedback programs, community engagement, and strategic partnerships to rewards programs that increase driver satisfaction, retention, and marketplace quality.

Success in this role means building an engaged driver community, improving Trust & Safety outcomes, and delivering initiatives that strengthen driver loyalty, retention, and marketplace quality.

Main tasks and responsibilities:

• Lead driver engagement initiatives — own communication channels, driver forums, feedback programs, and community-building activities that improve driver satisfaction, retention, and platform engagement.

• Drive Trust & Safety performance by supporting and coordinating Trust & Safety initiatives, identifying operational gaps, improving driver awareness of safety standards and policies, and contributing to a safer, more reliable marketplace experience.

• Build and manage strategic rewards partnerships — identify market needs and develop partnerships with external brands, fuel providers, banks, and other partners to create impactful driver rewards and benefits programs that strengthen driver loyalty and engagement.

• Lead cross-functional projects end-to-end — take full ownership of driver-focused initiatives, collaborating closely with other functions, Marketing, Legal, Public Policy, and regional teams from problem identification through execution, monitoring, and continuous improvement.

• Collaborate with local and regional stakeholders to align on strategic initiatives, improve operational performance, enhance the driver experience, and support sustainable growth in the marketplace.

About you:

• You have 3–5+ years of experience leading cross-functional operational projects where stakeholder management, analytical thinking, and execution were critical.

• You have a strong operational and people-focused mindset — you understand how to turn driver feedback, engagement insights, and market needs into impactful initiatives that improve driver experience, retention, and marketplace performance.

• You are proactive and solution-oriented — you take ownership of challenges, identify improvement opportunities, and independently drive projects from idea to execution while managing multiple priorities in a fast-paced environment.

• You have experience leading initiatives that bring together internal and external stakeholders to create value— whether through rewards initiatives, strategic collaborations, community-building activities, or driver-focused campaigns that create long-term value.

• You are a strong communicator in Romanian, comfortable engaging with drivers, cross-functional stakeholders, local leadership, and regional teams.

• You are organised, data-driven, and comfortable working with operational metrics, Google Sheets / Excel, and performance tracking to support decision-making and measure impact.

Why you’ll love it here:

• Accelerate your professional growth with unique career opportunities.

• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.

• Take care of your physical and mental health with our wellness perks.

• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.

• Connect with colleagues at annual company events and smaller team gatherings.

• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

Some perks may differ depending on your location and role.

At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Everyone is welcome

Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability.

We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.