Bump Health

Sells pregnancy gift boxes and breast pumps

Customer Service Representative - Revenue

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeRochester, NY, USA$35k - $45kIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
Excellent phone and customer service skills are required.
Strong communication skills are required.

Responsibilities

Welcome patients in person and over the phone, maintain patient charts, process patient orders, create delivery tickets, and coordinate scheduling.
Educate patients one-on-one on the uses and directions of prescribed medical equipment and supplies.
Work closely with doctors, nurses, and other referral sources to ensure excellent patient care.
Complete intake and insurance verification, and determine charges and coverage for the requested service or product.
Collect co-pays and input payment data.
Collect compliant medical documentation for insurance invoices.
Maintain work operations by following company policies and procedures.

Desired Qualifications

Two years of HME/DME experience and knowledge of medical terminology are preferred.
Previous data entry experience is preferred.

Customer Service Representative (CSR) - Durable Medical Equipment (DME)

Bump Health · Rochester, United States · Full-time · Posted 2025-05-20

Salary: USD 35,000–45,000

Workplace: on_site

Department: Revenue

Description

Locally established Rochester, NY Durable Medical Equipment company offers quality service, quality equipment and great follow up care to its customers. We provide competitive wages and benefits in a supportive and friendly atmosphere.

If you have experience in the following areas, you should Apply Today!

Insurance verification
Prior Authorization
Billing experience - Medicare, Medicaid, or Managed Care
Medical Office
Healthcare background
CPAP and Oxygen experience

Customer Service Representative Duties:

Welcome patients in person and over the phone, as well as maintain patient charts, process patient orders, create delivery tickets, and coordinate scheduling.
Work one on one with patients to educate them on uses and directions of prescribed medical equipment and supplies.
Work closely with doctors, nurses, and other referral sources to ensure excellent patient care.
Complete intake, insurance verification and determine charges and coverage for service/product requested.
Collect co-pays and input payment data.
Collect compliant medical documentation for insurance invoices.
Maintain work operations by following company policies and procedures.

Requirements

Position Qualifications:

High School diploma or equivalent (Required)
Excellent phone and customer service skills (Required)
Strong Communication skills (Required)
Two years of HME/DME experience and knowledge of medical terminology. (Preferred)
Previous data entry experience (Preferred)

Benefits

Health Insurance
Employee Recognition Program
Family Friendly Atmosphere

Apply

Apply at Bump Health

About the Company

Bump Health

Sells pregnancy gift boxes and breast pumps

Bump Health sells pregnancy and early parenthood products through an online store and subscription services, while its medical business supplies breast pumps to eligible insured customers. Bump Boxes packages personal care items and maternity essentials, and Bitsy Boxes curates baby products under the same company. Retail customers pay for individual products, gift boxes or recurring deliveries, while the medical team verifies insurance and works with clinicians to arrange eligible orders. The company also sells Glow Organics skincare and branded wellness products, and ships approved medical equipment directly to customers. Bump Health is headquartered in Peoria, Illinois.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Peoria, IL
Founded: Not listed

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