Rentokil

Global pest control and hygiene services

Branch Customer Care - Solo

Customer SupportConfirmed live in the last 24 hours

Full-timeSurakarta City, Central Java, IndonesiaNo salary listedIn-person

About the Job

Requirements

A minimum D3 qualification in any major is required.
Applicants should have adequate communication skills and English-language ability.
Experience in telemarketing, call center, or customer care of at least one year is preferred.
Applicants should be proficient with Google Sheets and data processing.

Responsibilities

Receive, compile, and record all customer complaints and information.
Carry out existing Customer Care programs.
Maintain good relationships with the head office and customers.
Enter all complaints and customer information received through the Call Center into the system and distribute them to the branch.
Ensure all complaints are handled in accordance with standard operating procedures.
Proactively provide relevant departments with information related to customer satisfaction.
File documents.
Handle warehouse-related administration.

Desired Qualifications

A D3 qualification in Administration is preferred.

Branch Customer Care - Solo

Rentokil Initial · Surakarta, Indonesia · Contract · Posted 2026-10-22

Workplace: on_site

Description

Menerima, merekap dan merekam seluruh keluhan dan informasi dari pelanggan
Menjalankan program-program Customer Care yang ada
Membina hubungan baik dengan kantor pusat dan pelanggan
Melakukan input sistem seluruh keluhan dan informasi dari pelanggan yang diterima melalui Call Center dan mendistribusikannya ke cabang
Memastikan bahwa semua keluhan ditangani sesuai dengan SOP
Secara aktif memberikan informasi ke Departemen terkait sehubungan dengan kepuasan pelanggan
Filling dokumen
Handle berkaitan dengan administrasi gudang

Requirements

Minimal D3 Semua Jurusan
Disukai D3 Administrasi
Memiliki kemampuan komunikasi dan bahasa Inggris yang cukup
Disukai memiliki pengalaman telemarketing / call center / customer care minimal 1 tahun
Memiliki kemampuan google sheet dan olah data dengan baik

Apply

Apply at Rentokil Initial

About the Company

Rentokil

Global pest control and hygiene services

Rentokil Initial plc provides pest control and hygiene and well-being services to commercial and private customers around the world. It operates with the reach of a multinational company (about 68,500 staff across 89 countries) and the responsiveness of a local business, using trained technicians to deliver pest management and hygiene solutions that protect people and improve everyday life. The company differentiates itself by its global scale and local execution, as well as its status as a public, FTSE 100-listed firm with extensive experience in its fields. Its goal is to help people stay safe and healthy by preventing pests and improving hygiene in workplaces and homes.

Company size: 10,001+
Company stage: IPO
Headquarters: Crawley, United Kingdom
Founded: 1925

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