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The Royal Kennel Club

Oversees UK dog health, welfare, training

Bartender

Dining, Bar & Counter ServicePosted on Nov 11
Full-timeLondon, UKNo salary listed

About the Job

Requirements

  • Previous experience in a bar, hospitality, catering, restaurant, members' club, hotel, or customer-facing environment.
  • Previous experience preparing and serving alcoholic and non-alcoholic beverages.
  • Experience providing customer service to a diverse range of customers, members, or visitors.
  • Experience accurately handling cash and card transactions.
  • Experience working as part of a team in a busy, fast-paced environment.
  • Experience maintaining high standards of cleanliness, presentation, and organisation.
  • Customer service and communication skills.
  • A professional, friendly, and welcoming manner.
  • Organisational skills and attention to detail.
  • Ability to work flexibly and remain calm and professional under pressure.
  • Ability to work independently and as part of a team.
  • Understanding of health and safety and food hygiene practices.
  • Understanding of responsible alcohol service and applicable licensing requirements.
  • Food Hygiene Level 2 or equivalent.

Responsibilities

  • Take primary responsibility for the day-to-day operation and presentation of the Club bar, ensuring it is prepared, stocked, and ready for service.
  • Prepare, mix, and serve alcoholic and non-alcoholic beverages to the required standard.
  • Develop and recommend cocktails and other drinks offerings that complement Club menus, member preferences, and seasonal requirements.
  • Recommend and upsell wines, cocktails, and other beverages based on member preferences and opportunities to enhance the member experience and beverage sales.
  • Work with Club colleagues to develop recommended wine pairings for the menu and present them at daily or weekly briefings so Club assistants can make recommendations.
  • Share knowledge with Club assistants about wines, cocktails, and other beverages to support consistent recommendations.
  • Provide service to members, guests, committee members, and visitors.
  • Develop knowledge of the Club's drinks offering and advise members and guests on beverage selections.
  • Maintain suitable levels of bar stock, glassware, equipment, and consumables throughout service.
  • Monitor stock and identify replenishment or ordering needs.
  • Maintain the cleanliness, organisation, and presentation of the bar, equipment, and service areas.
  • Open and close the bar in accordance with Club procedures.
  • Support the introduction and promotion of new drinks, seasonal offerings, and Club initiatives.
  • Serve alcohol responsibly and in accordance with licensing requirements and Club procedures.
  • Deliver hospitality and customer service consistent with Club standards.
  • Build professional relationships with members, guests, committee members, colleagues, and visitors.
  • Respond professionally to member and guest requests, queries, and feedback.
  • Use knowledge of Club facilities and services to assist members and guests.
  • Anticipate member and guest needs and take a proactive approach to service.
  • Communicate with colleagues to ensure member and guest requirements are understood and delivered.
  • Provide front-of-house support, including reception or visitor-facing duties, when required.
  • Represent the Club professionally and helpfully.
  • Cover as a welcoming first point of contact for members, visitors, suppliers, and contractors entering the Club.
  • Provide reception service consistent with the Club's standards.
  • Support visitor arrivals, sign-in procedures, and guest enquiries, following security and visitor protocols.
  • Support room bookings, hospitality requests, and event enquiries as directed.
  • Welcome members, guests, visitors, and contractors to the Club.
  • Maintain accurate visitor records and support reception and sign-in procedures.
  • Respond promptly and professionally to telephone, email, and in-person enquiries.
  • Assist visitors with directions, meeting arrangements, and information about Club facilities and services.
  • Keep public areas tidy, presentable, and welcoming.
  • Support meeting room bookings and hospitality requests.
  • Provide food and beverage service as required by the wider Club operation.
  • Assist with preparing and laying out dining rooms, meeting rooms, and hospitality spaces.
  • Serve food and refreshments to members, guests, and committees, maintaining service and presentation standards.
  • Understand the Club's food offering, menus, and dietary requirements to support enquiries.
  • Clear and reset tables and service areas promptly and appropriately.
  • Assist with afternoon tea, coffee services, lunches, and other hospitality requirements.
  • Deliver food and beverage services in meeting rooms and other Club spaces as required.
  • Work flexibly across the Club to support colleagues during busy periods or staff absences.
  • Support preparation, setup, and delivery of Club functions, committee meetings, private events, and member activities.
  • Prepare and deliver bar and hospitality requirements for events in line with booking specifications and service standards.
  • Provide bar service and, where required, food and beverage service during events and functions.
  • Ensure event supplies of drinks, glassware, equipment, and hospitality supplies are adequate.
  • Assist with setup and clear-down of event and function spaces.
  • Support evening functions, special events, and major Club events, including Crufts, when required.
  • Work with colleagues to ensure events run smoothly and provide a quality member and guest experience.
  • Operate the electronic point of sale system accurately and efficiently.
  • Process cash and card transactions in accordance with Club procedures.
  • Record food and beverage sales accurately and report discrepancies promptly.
  • Support bar stock management, including stock checks, rotation, replenishment, and waste minimisation.
  • Assist with ordering and replenishing beverages, bar supplies, and other hospitality stock.
  • Receive, check, and store beverage, food, and hospitality supply deliveries appropriately.
  • Store stock securely and in accordance with food safety and licensing requirements.
  • Monitor equipment and facilities and promptly report faults, maintenance needs, and operational issues.
  • Identify opportunities to improve efficiency, service standards, and the member experience, and raise them with the supervisor.
  • Maintain cleanliness, hygiene, presentation, and organisation in the bar and wider Club service areas.
  • Clean and maintain bar equipment, glassware, fridges, service areas, and other relevant equipment to the required standard.
  • Wash and clean crockery, silverware, glassware, and catering equipment when required.
  • Maintain dining, meeting, hospitality, and public areas in a clean, safe, and presentable condition when supporting wider operations.
  • Follow fire, emergency, security, health and safety, and food hygiene procedures.
  • Follow alcohol licensing legislation and responsible alcohol service practices.
  • Follow Club policies, procedures, and Employee Handbook standards.
  • Attend mandatory training and complete required compliance training.
  • Promptly report accidents, incidents, hazards, safeguarding concerns, equipment faults, and other health and safety matters.
  • Undertake other reasonable duties commensurate with the role as requested by management.

Desired Qualifications

  • Experience working in a private members' club, hospitality venue, hotel, or corporate environment.
  • Experience working in a high-quality or premium hospitality environment.
  • Experience supporting meetings, conferences, events, or functions.
  • Experience using electronic point of sale systems and card payment terminals.
  • Experience with bar stock control, ordering, or inventory management.
  • Knowledge of wines, beers, spirits, cocktails, and other beverage offerings.
  • A relevant bar or hospitality qualification.
  • Experience providing food service alongside bar responsibilities.
  • Previous front-of-house or reception experience.
  • Basic administration skills.
  • Knowledge of hospitality service standards in a members' club environment.
  • Personal Alcohol Licence Level 2.

About the Company

The Royal Kennel Club

Oversees UK dog health, welfare, training

The Royal Kennel Club promotes dog health, welfare and training in the UK. It runs the country’s largest dog registration databases, including Petlog, a microchip reunification service, and it licenses shows and runs the Crufts show. It also runs the Assured Breeder Scheme, the Good Citizen Dog Training Scheme, and a major dog training and events calendar, collecting data, certifying breeders, training dogs and reuniting lost pets. Its goal is to help dogs live healthy, happy lives with responsible owners by funding welfare campaigns, supporting health screening and research, and continuing education and training for owners and professionals.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
London, United Kingdom
Founded
1873

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