Patient Services Dining Manager
Carilion Clinic
Patient Services Dining Manager
Carilion Clinic
Non-profit health system delivering comprehensive care
The Manager, Dining Services
Manages daily operations of assigned dining services areas, ensuring safe, efficient, and high-quality food service delivery
Leads, coaches, and develops supervisors, leads, and frontline staff; oversees hiring, training, scheduling, performance management, and employee retention
Establishes daily priorities and directs staffing and workflow to meet operational, quality, and service expectations
Monitors customer satisfaction data and rounding feedback; implements improvement strategies based on findings
Ensures compliance with all applicable regulatory, sanitation, food safety, and infection prevention standards (including OSHA, Joint Commission, state and local regulations)
Oversees food, supply, and equipment inventory; supports budget management, expense monitoring, and cost-containment initiatives
Maintains accuracy of menu systems, production systems, and clinical or retail interfaces as applicable
Collaborates with nursing, clinical teams, facilities, vendors, and leadership to support service delivery and operational initiatives
Participates in departmental and system-wide projects, performance improvement initiatives, and policy development
Maintains confidentiality of patient, employee, and operational information
Education: High School Diploma or GED.
Experience: Minimum of 5 years of experience in food service operations, including leadership responsibility in a high-volume environment.
Licensure, Certification, and/or Registration: none.
Life Support: N/A
Other Minimum Qualifications: Strong leadership, organizational, financial, problem-solving, and communication skills. Ability to manage multiple priorities in a fast-paced environment. Proficiency with Microsoft Office and operational systems. Ability to lead teams, resolve operational issues independently, and collaborate effectively across departments.
This job description is intended to provide a representative summary of the major responsibilities and qualifications for this position. Incumbents may be asked to perform additional job-related duties as needed.
Compensation Range:
$57,616.00 - $86,424.00Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.


Recruiter:
TAMIKA RICKMANRecruiter Email:
[email protected]For more information, contact the HR Service Center at 1-800-599-2537.
Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.
For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies


Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That’s why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you’re away.
When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:
Non-profit health system delivering comprehensive care
Carilion Clinic is a non-profit health care system in Virginia that serves about one million people through a network of hospitals, outpatient specialty centers, and primary care practices. It delivers care via multi-specialty physician teams that collaborate to put the patient first, aiming to improve outcomes and quality of care while advancing medical education and research. Its approach centers on integrated care across a broad regional network, combined with ongoing teaching and clinical studies. This makes it different from many competitors by pairing patient-focused, outcome-driven care with a strong emphasis on education and research within a nonprofit framework. The company’s goal is to provide high-quality health care, improve patient outcomes, and advance medical knowledge through education and research.
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