Full-Time

Enterprise Deployment Manager

Posted on 5/14/2024

Altium

Altium

1,001-5,000 employees

Provides PCB design software and tools

Industrial & Manufacturing

Compensation Overview

$110,000 - $150,000Annually

+ Home Internet Allowance + Free Lunch + Snacks + Drinks + Free Parking

Senior

Remote in USA

Required Skills
Communications
Management
Oracle
Requirements
  • Bachelors/Masters degree in Electrical Engineering, Mechanical Engineering, or equivalent degree and experience
  • At least 5 years of experience in customer success, account management, or a client-facing role in Electronic Design Automation (EDA)
  • Experience with PCB ECAD Library/component management, PLM, Oracle, and databases desirable
  • Ability to engage customer at business level, drive alignment, and execution
  • Ability to be highly effective in a matrix management organization
  • Excellent communication skills, both written and verbal
  • Able to travel 30%
Responsibilities
  • Work with Account Managers, Solution Architects and other EDMs on training, guiding, and coaching customers through the myAltium engagement process
  • Project management of the Deployment Enablement stage, and ensure the customer’s ongoing success post deployment
  • Use in-depth knowledge of client, industry, business processes, and deep knowledge of the product and technical expertise to drive and increase adoption and usage of AES
  • Serve as the post-sale point of contact for customers during AES deployments
  • Collaborate with Altium’s Customer Success (Technical Support) and R&D organizations to ensure timely resolution of issues, and to propose solutions that continually add value to the customer
  • Handle escalations of deployment and customer productivity blocking issues, and coordinate related activities with Sales, R&D, and Customer Success (Tech Support)
  • Work with Solution Architects and R&D to resolve software issues that have the highest impact to the customer and Altium’s business
  • Build excellent customer relationships, and influence them to adopt recommended best practices
  • Work with Account Managers to reduce churn, and enable client expansion, renewal and retention
  • Be a customer advocate. Promote a customer-focused culture across Altium to continually improve customer relationships and Altium capabilities

Altium LLC provides PCB design software and tools, such as Altium Designer and Altium 365, to facilitate the development and manufacturing of electronics products. The company emphasizes user productivity and innovation through a Business-to-User approach.

Company Stage

Seed

Total Funding

$6.9M

Headquarters

San Diego, California

Founded

1985

Growth & Insights
Headcount

6 month growth

6%

1 year growth

16%

2 year growth

35%