Technical Business Advisor

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Job Profile Summary

Obtains a comprehensive understanding of the technical aspects of our company’s products and services, especially in terms of how they work together and how they integrate into the customer’s operations and needs. Uses this knowledge to review components and processes for end to end operability.  Is equally capable of diving into the detail of a particular function or being able to review an end to end business process and how our solutions work together to deliver that process.   

Job Description

What Part Will You Play?

• Will work on specific areas/issues to review the current state and where necessary make recommendations for remediation action that should be taken.  The emphasis will be on end to end operability but at times it will be necessary to deep dive into a particular functional area.

• May be engaged at any or all stages of a project but with an emphasis on early stage involvement and spotting potential issues before they materialize.  Needs to be able to self manage in terms of closing out items without project management support.

• Performs analysis, ensures its accuracy, and recommends alternative solutions within project strategy and deliverable prioritization which may include feasibility study and risk analysis. Understands client needs and impacts to their systems and adjusts delivery within the client’s requirements.

• Works with business, technical, operations and end users for desired solutions.

• Provides business direction and may handle client interactions.

• May review defined system requirements to ensure they meet the business needs and validates the solution.

• With moderately complex projects, may serve as Subject Matter Expert for components, and must be able to guide understanding of requirements and impacts to the customer, system, and strategy.

• Participates in client facing meetings, joint venture discussions, vendor partnerships, client and internal development team working solutions to determine solution approaches.

• Works closely with the team to resolve varied and complex issues based on specialized experience and knowledge.

• Consultant for business best practices and industry trends.

• Not an exhaustive list; other duties as assigned.

What Are We Looking For in This Role?

Minimum Qualifications

Required Experience:

• Typically Minimum 6 year’s relevant experience. Experience in Client Facing roles where end to end thinking was essential. 

• Technical background in Mainframe and Distributed/Cloud based technology including Database technologies. 

• Desired Experience: Involvement in the implementation of new solutions and the transition across to these solutions.  Involvement in the client onboarding process.

Required Education: Bachelor’s Degree - Information Technology, Computer Science, MIS, Business or equivalent work experience, such as relevant technical background and/or work product/SME knowledge in lieu of a degree.

What Are Our Desired Skills and Capabilities?

SKILLS / KNOWLEDGE: Having wide-ranging experience, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways. Having ownership of a function, account or matrix management responsibilities, uses knowledge to ensure success, strengthen relationships, expand the business, and may lead matrix teams on complex projects. Barriers to entry such as technical committee review may exist at this level.

JOB COMPLEXITY: Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. Creates formal networks involving co-ordination among groups, both internal and external.

SUPERVISION: Determines methods and procedures on new assignments and may coordinate activities of other personnel (Team Lead).

Benefits: Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/

“The position listed in this requisition is ineligible for the referral bonus award program”

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].