Access Control Attendant

Description

About Trinity Property Consultants

At Trinity Property Consultants, your expertise fuels our mission. Guided by our values of innovation, teamwork, excellence, and empowerment, we’ve been a leader in the multifamily industry for over 25 years and proudly manage properties for a nationally ranked NMHC’s Apartment Owner. We are building more than great places to live – we’re creating vibrant communities and meaningful careers.

The Opportunity

As an Access Control Attendant, you will help support a welcoming, well-managed community and its safety efforts by monitoring access at the property entrance and providing courteous service to residents, guests, vendors, and other visitors. You’ll verify authorized entries, maintain accurate access records, and promptly communicate concerns or unusual activity while providing a professional and positive experience for everyone entering the community.

Compensation: $15 to $17 per hour, based on your experience.

Schedule: Full-time, 40 hours per week (5 days).  Workdays will vary to provide coverage Monday through Sunday.

What You’ll Own

Access Control & Visitor Management

• Staff designated entrance guard station during assigned shifts and remain attentive to incoming and outgoing traffic.
• Greet residents, guests, vendors, deliveries, and other visitors in a courteous and professional manner.
• Verify resident, guest, vendor, and visitor access using the community’s approved procedures, access lists, credentials, or verification systems.
• Contact residents or the appropriate community representative when authorization is unclear or additional approval is required.
• Allow or deny entry in accordance with established community policies; do not bypass access procedures or grant exceptions without authorization.
• Maintain visitor logs, vehicle information, incident reports, and other access-control records as required, ensuring entries are accurate and timely.

Community Awareness & Incident Response

• Monitor the entrance and surrounding area for unusual activity, safety concerns, suspicious behavior, or attempted unauthorized access.
• Promptly report incidents, disturbances, property damage, equipment issues, and other unusual or extraordinary circumstances to the supervisor or designated contact.
• Follow established emergency procedures, including contacting emergency services when appropriate; do not place yourself or others at unnecessary risk.
• Operate gates, barriers, radios, telephones, cameras, and access-control equipment as trained, and report malfunctions promptly.

Service, Communication & Accountability

• Communicate clearly and respectfully with residents, visitors, coworkers, vendors, and community leadership, including when enforcing access rules.
• Keep the guard station clean, orderly, secure, and presentable, and protect keys, credentials, visitor information, and company equipment.
• Protect resident and visitor privacy by handling access records and personal information confidentially.
• Complete shift handoffs and communicate pending issues, incidents, access concerns, and equipment problems to the next attendant or supervisor.
• Follow all company policies, community rules, safety procedures, and applicable Fair Housing and other relevant requirements, applying access procedures consistently and without discrimination.
• Perform other related duties as assigned by the supervisor.

What You Bring

• Customer Focus: Ability to provide courteous, professional service while consistently following established access procedures.
• Communication: Ability to communicate clearly, calmly, and respectfully with residents, visitors, vendors, coworkers, and management.
• Sound Judgment: Ability to remain alert, assess situations appropriately, and recognize when an issue requires supervisor involvement or emergency assistance.
• Professionalism: Ability to handle stressful or confrontational situations calmly and without unnecessary escalation.
• Attention to Detail: Ability to accurately document visitor entries, incidents, and shift information.
• Reliability & Integrity: Dependable attendance, strong follow-through, confidentiality, and the ability to follow written and verbal instructions.
• Independent Work: Strong time-management skills and the ability to remain focused and attentive while working independently at a fixed post.

Qualifications

• Experience: Prior customer service, concierge, front desk, gate attendant, access control, parking operations, or security-related experience is preferred but not required.
• Education: High school diploma or equivalent preferred. Must be able to read, write, communicate effectively in English, and accurately complete required records and reports.
• Tech Proficiency: Basic computer, telephone, and email skills, with the ability to complete written or electronic logs and learn the community’s visitor-management, gate, camera, radio, and access-control systems.

Requirements

Availability & Travel

This position will require availability for nights, weekends, and holidays as needed, as well as occasional travel for company events or meetings. Active participation in team functions and regional or company activities is expected.

Physical Demands

This position necessitates regular periods of sitting, standing, walking, as well as use of hands and arms. Occasional climbing may be required. Extended use of computers or telephones is also necessary. The role may require lifting up to 25 pounds independently, and occasionally up to 50 pounds with assistance. The ability to respond promptly to both visual and auditory alarms is essential. Candidates must be able to work both indoors and outdoors under various weather conditions, including rain, snow, heat, hail, wind, and sleet.

We Take Care of You

• Medical, Dental & Vision: Highlights include company-paid individual PPO-HSA plan (with $1,200 annual employer contribution); HMO options for California residents. Dental and vision premiums are fully covered for employees; coverage for dependents is available at an additional cost.
• Retirement Plans (401K): The company matches the employee's contribution up to 2% of salary.
• Life & Disability Insurance: We provide up to $25,000 in life insurance and AD&D, short and long-term disability when enrolled in a medical plan.
• Time Off: 11 paid holidays, 2-4 weeks of vacation (based on tenure), and paid sick time.
• Referral Bonuses: $1,000 referral bonuses for eligible hires.
• Volunteer Time Off: Up to 16 hours annually (8 for personal volunteer activities, 8 for company-sponsored events).
• Perks: Professional development, tuition reimbursement, employee discounts, and more.

Our Commitment to Belonging

Trinity Property Consultants is proud to be an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive, respectful workplace where all individuals can thrive irrespective of race, ethnicity, gender identity, sexual orientation, age, religion, disability or other protected classes.

Ready to Join Us?

Explore what it’s like to grow your career with a company that values people as much as performance.  Learn more and apply today!

Note: This job description includes the core Access Control Attendant responsibilities of Trinity Property Consultants. These duties are subject to change based on company discretion.

Trinity Property Consultants is an equal opportunity employer and does not discriminate against persons because of age, race, color, creed, religion, disability, gender, ethnic or national origin, or veteran status. Trinity Property Consultants prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability.