Intelligent Technical Solutions

Managed IT and cybersecurity services provider

Network Administrator

Network Engineering & AdministrationUpdated on Nov 13

Full-timeDallas, TX, USA$37.95 - $42.90 /hr

About the Job

Requirements

Be willing to work full-time on-site at the company office or client locations as required.
Have experience troubleshooting Windows and Mac operating systems.
Have experience with Server 2016 through 2025.
Have experience with VMware and Hyper-V virtualization.
Have experience supporting Microsoft 365 and Azure.
Be proficient in firewall rules, VLAN configuration, access point support and administration, and VPN tunnels.
Have a minimum of five years of experience in IT support or a similar role.
Have advanced knowledge of firewalls, switches, network architecture, and troubleshooting.
Have an advanced understanding of managing and troubleshooting networks.
Have an advanced understanding of virtualized environments.
Have a valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Responsibilities

Resolve workstation operating system issues with little or no assistance.
Resolve printer issues with little or no assistance.
Resolve standard business application issues, including Microsoft Office, with little or no assistance.
Resolve line-of-business application issues for common applications such as Sage ERP and QuickBooks, and support niche applications with vendor assistance.
Resolve server issues with little or no assistance.
Resolve networking issues with little or no assistance.
Serve as an escalation point for technicians.
Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.
Provide onsite and remote IT support and troubleshoot client technical issues.
Complete system updates.
Meet performance measures based on client satisfaction scores, quality assessments, ticketed utilization hours, average hours per service ticket, and tickets closed with one time entry.

Desired Qualifications

Experience with managed service providers (MSPs) is highly desirable.
Active network certifications are preferred.

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our Network Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

This role is expected to be able to resolve the following technical issues with little or no assistance:

Workstation operating system issues of any kind.
Printer issues of any kind.
Standard business application (Office, etc.) issues of any kind.
Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
Server issues of any kind.
Networking issues of any kind.
Escalation point for technicians

Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications

Willing to work full-time on-site, either at the company office or client locations as required.
Experience with Windows and Mac OS troubleshooting.
Experience with Server 2016 through 2025.
Experience with VMWare and Hyper V Virtualization.
Experience supporting M365 and Azure.
Proficient in Firewall rules, VLAN configuration, access point support and administration, and VPN tunnels.
Minimum of five years experience in IT Support or a similar role.
Advanced knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
Advanced understanding of managing, and troubleshooting networks.
Advanced understanding of virtualized environments.
Experience with Managed Service Providers (MSPs) is highly desirable.
Active Network Certifications are preferred.
Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Job KPIs

CSAT: Scores filled out by clients using the rating system in tickets.
Quality Score: Assessments performed by the training and quality team.
Utilization: Hours entered into tickets in the ticketing system.
Hours / Ticket: Average number of hours entered per service ticket.
First-touch closed: Tickets completed with one time entry.

Compensation

Pay rates ranges from $37.95/hour up to $42.90/hour and may vary by experience and location.

Benefits

Medical Insurance Plan
Dental & Vision
Life Insurance
Disability Coverage
Paid Time Off (starts at 15 days per year)
Maternity/Paternity Leave
Paid US Holiday
Retirement Plan
Health & Wellness Program
Company-paid training and certification
Supplemental Life Insurance (Employee-paid)
Supplemental Health Plans (Employee-paid)

Fraud Alert – Recruitment Scams

Intelligent Technical Solutions (ITS) has been made aware of fraudulent job postings and communications misrepresenting our company. Applicants are advised to exercise caution and apply only through official ITS channels.

ITS does not request payment or financial information at any stage of the hiring process.
Sensitive personal information (e.g., Social Security numbers) will not be requested prior to a formal offer.
We have become aware of fake profiles on LinkedIn, Facebook, and other social media platforms impersonating our employees and falsely claiming to represent our company. Please exercise caution when interacting with these accounts.
If you receive suspicious messages or requests, do not engage. Report them to [email protected].
All verified job openings are posted here: https://www.itsasap.com/job-openings

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About the Company

Intelligent Technical Solutions

Managed IT and cybersecurity services provider

ITS is a managed services provider that helps mid-market organizations improve IT performance, strengthen cybersecurity, and ensure compliance. Its offerings include Managed IT, Co-Managed IT, Managed Cybersecurity, Compliance (HIPAA, CMMC, SOC 2, NIST readiness), Incident Response, Business Continuity & Disaster Recovery, Cloud Services, Data Analytics & Reporting, and IT Consulting with vCIO and technology strategy. ITS combines proactive IT management with cybersecurity, compliance guidance, and strategic consulting to reduce operational risk and align technology with business goals, supporting either a fully outsourced IT partnership or augmented in-house teams nationwide with local presence in key markets. Its goal is to help clients operate securely and efficiently while enabling growth through practical guidance on managed IT, cybersecurity, compliance, and technology strategy.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Las Vegas, NV
Founded: 2003

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