Client Service Management
About the job
- You must be enrolled in a bachelor's or master's degree program in Germany and have an interest in financial markets.
- You must be available on-site in Munich or Berlin for a four-week onboarding period.
- You must demonstrate service orientation and attention to detail in customer interactions.
- You must work proactively and independently.
- You must have very good German language skills at C2 level and English language skills at C1 level, both spoken and written.
- Availability of 16–20 hours per week is required.
- Serve existing customers and prospective customers by phone and email as a reliable contact person, addressing their concerns and satisfaction.
- Communicate with internal departments to resolve customer concerns.
- Support operational processes in brokerage or asset management.
- Coordinate tasks with internal teams and external partners.
- Support the team with special projects.
- Learn to build and maintain sustainable customer relationships and develop into a competent contact person for customers.
- Initial professional experience from previous internships or working-student positions is a plus.
About the company
Scalable Care is a digital care platform that uses conversational AI and automation to help organizations deliver healthcare at a larger scale. The system automates routine interactions and workflows to boost the capacity of healthcare teams, create additional revenue streams, and improve patient outcomes. It works by integrating AI-driven chats and automated processes into care delivery, enabling tasks such as triage, scheduling, follow-ups, and other frontline duties to be handled more efficiently. What sets it apart from competitors is its explicit focus on scalable workforce enablement and revenue growth through AI-powered automation, rather than just offering a single tool or interface. The goal is to empower organizations to expand their healthcare capacity, increase earnings, and achieve better health results for patients.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
San Francisco, California
Founded
2019
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Simplify's Take
What believers are saying
- Scalable raised €155 million on February 5, 2026, extending its runway.
- August and September 2026 launches added AI trading, fixed-term deposits, and a Milan branch.
- Scalable World ETF assets topped €700 million, proving product-led distribution momentum.
What critics are saying
- Revolut, Trade Republic, and bank brokers compress margins on savings and brokerage fees.
- BaFin and ECB supervision intensify compliance costs after the September 2025 banking license.
- If deposit-led growth stalls, Scalable remains a regulated commodity broker, not a category winner.
What makes Scalable unique
- Scalable Capital became a full bank in September 2025, blending brokerage and deposits.
- Its European Investor Exchange launched in December 2024, reducing dependence on external venues.
- Agentic Investing opened to ChatGPT, Claude, and Grok on August 25, 2026.
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Benefits
Relocation Assistance
Professional Development Budget
Commuter Benefits