Head of Payment Processor Integrations

Description

We provide technology that community financial institutions use to manage risk and drive growth. Our solutions automate key processes – from anti-money laundering to fraud detection to CECL readiness to lending workflows – empowering our customers by addressing their Enterprise Risk Management needs.

The Head of Payment Processor Integrations serves as Product’s senior payments expert and is solely accountable for Abrigo’s relationships with external payment processors and technology providers. This role directs and coordinates the strategy for establishing integrations—or reliable data exchanges when full integration is unavailable—for check, wire, ACH and instant payments.

The role sets the processor integration and data exchange strategy that guides Integration Engineering, Implementations and Partnerships. It draws on deep knowledge of financial services payment platforms and an established professional network to move processor efforts forward and provide subject matter expertise across Abrigo.This position can be based in Raleigh, NC, Austin, TX, or remote and will report to the Senior Director, Product Compliance.

What You’ll Do:

• Own the payment processor relationship portfolio and serve as the single accountable owner for the processor-facing integration and data exchange lifecycle across Check, wire, ACH and Instant payments.
• Build and maintain senior working relationships and a trusted network across financial institution payment processors, core and digital banking providers, item processors and related payment platforms and applications.
• Develop and maintain the integration and data exchange strategy, including target processor priorities, available integration paths, fallback exchange methods, internal actions, dependencies and sequencing.
• Organize processor engagement from initial discovery through requirements, technical coordination, testing, production readiness and ongoing relationship management. Track owners, decisions, commitments, risks and next steps through completion.
• Lead processor discussions to understand capabilities, constraints, roadmaps, specifications, support models, operational processes and change notices for Check, wire, ACH and Instant payment data.
• Coordinate with Integration Engineering on feasibility, interface and file requirements, data availability, security and connectivity considerations, test access, dependencies and technical decisions. Provide business context and processor access; leave technical design and engineering execution with the responsible technical teams.
• Work with Implementation to translate established processor connections and data exchange methods into repeatable customer deployment approaches and to resolve processor-related implementation gaps.
• Coordinate with Partnerships and other internal teams on processor engagement, commercial or contractual questions, risk review and organizational dependencies, while retaining clear ownership of payment processor relationships and integration outcomes.
• Maintain current processor documentation, including contact maps, platform and application profiles, integration status, data exchange specifications, decision history, known constraints, escalation paths and change notifications.
• Provide payment subject matter support beyond product-specific work, including consultation, issue investigation, internal education and knowledge transfer for Product, Implementations, Support, Sales Engineering and other teams.
• Identify recurring processor and data exchange gaps, communicate their impact, and recommend actions that improve coverage, implementation readiness, product capability and customer outcomes.
• 20% travel domestically.

What You’ll Need:

• 8+ years of experience in financial services payment processing, payment technology, processor operations or a closely related area, with practical understanding of Check, wire, ACH and Instant payment processing.
• Established professional relationships and a credible network across payment processors, financial institution technology providers or payment processing platforms and applications.
• Demonstrated ability to lead external relationships and cross-functional initiatives where technical, operational and business teams must coordinate to reach an outcome.
• Experience with check, wire, ACH and instant payment data or operations, including processor applications and related file or API exchanges.
• Experience understanding or establishing payment integrations and data exchanges, including the ability to interpret processor documentation, data formats, operating models and constraints.
• Strong communication, negotiation and facilitation skills, including the ability to build credibility with senior external contacts and translate processor discussions into clear internal actions.
• Ability to organize multiple processor relationships and workstreams, maintain accurate records and drive commitments to resolution.
• Formal Product Management training or prior Product Management experience is not required. Relevant payments expertise, relationship leadership and execution experience are essential.

Preferred Qualifications:

• Experience working with financial institutions, fintech, payment processors, core providers, digital banking providers or item processors.
• Familiarity with integration methods such as APIs, managed file transfer, secure file transfer, batch processing, acknowledgments, rejects and reconciliation.
• Experience coordinating processor onboarding, technical discovery, testing, production launch, issue escalation or ongoing service reviews.

WhatYou’llGet:                                                                   

• Market competitive total rewards package
• To be part of the Heart & SOUL of a winning company with an inspiring mission
• The opportunity to Make Big Things Happen
• Competitive salary along with full health benefits with an HSA option
• Flexible PTO and bank holidays
• 401(k) plan and company match

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, age, genetic trait, sexual orientation, national origin, disability status, or any other characteristic protected by law. Abrigo iscommitted to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at[email protected]with the subject line accommodation.