Salary Range: 110000 to 160000 (Currency: USD) (Pay period: per-year-salary)

CWS seeks a NOC Tier 1 Shift Lead to supervise the U.S. Customs and Border Protection’s (CBP) Network Operations Center (NOC) contract Tier 1 NOC technicians. The NOC Tier 1 Shift Lead supervises the Tier 1 NOC technicians to ensure timely incident detection, triage, and escalation per established performance standards.

Duties & Responsibilities

Lead Tier 1 operations during assigned 12-hour shifts in a 24/7 environment.
Oversee incident intake, analysis, and escalation following ITIL procedures.
Ensure adherence to service level agreements (SLAs).
Maintain accurate shift logs and incident summaries.
Mentor and evaluate Tier 1 personnel performance.

Required Qualifications

5+ years of NOC or Tier 1 support experience.
CompTIA Network+ or ITIL v3 certification.
Familiarity with monitoring and ticketing systems (e.g., SolarWinds, ServiceNow).

Preferred Qualifications

CCNA certification.
Experience supporting Federal or DHS systems.

Place of Performance

Springfield and Ashburn, VA (Shift-based position with 24x7 coverage).

Clearance

Must have favorably passed a full five (5) year background investigation (BI) required by CBP policies and procedures for employment prior to beginning work with CBP.

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected]

Computer World Services

Network Operations Center Tier 1 Shift Lead

About the Job

Requirements

Responsibilities

Desired Qualifications

Duties & Responsibilities

Required Qualifications

Preferred Qualifications

Place of Performance

Clearance

About the Company

Computer World Services

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