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New York Psychotherapy and Counseling Center

Delivers accessible, multilingual mental health care

Front Desk Receptionist

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeBronx, NY, USA$19 - $20 /hrIn-person

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • Fluency in English and Spanish is required.
  • One to two years of reception experience in a fast-paced office is required; experience in a medical or community mental health office is preferred.
  • Proficiency in Microsoft SharePoint, Microsoft Office, Outlook, Word, Excel, and PowerPoint is required.
  • Working knowledge of Microsoft Teams video meeting platform is required.
  • Ability to maintain self-care and cope with mental and emotional stress related to the position, function independently, and demonstrate flexibility, consistency, and professionalism.
  • Ability to multitask with attention to detail.
  • Ability to work well in a team setting and in a fast-paced environment.
  • Ability to work with versatility and tact in an evolving mental healthcare facility.

Responsibilities

  • Greet and welcome clients and visitors, directing them appropriately upon arrival.
  • Check clients in and out using the electronic health record system.
  • Answer phones, take messages, and transfer calls as needed.
  • Perform general office duties, including scanning, faxing, and making copies.
  • Schedule client appointments and conduct outreach as determined by management.
  • Assist with processing referrals and intake-related scheduling for clients.
  • Provide prescribers with in-person and virtual support.
  • Assist prescribers and other staff to ensure efficient scheduling.
  • Provide daily scheduling outreach and regularly submit summary reporting data.
  • Process prior authorizations and obtain required medication approvals.
  • Facilitate medical records requests in compliance with state regulatory guidelines.
  • Electronically store and accurately record patient information in the electronic medical record system.
  • Support interdisciplinary teams, including clinical and medical staff.
  • Maintain confidentiality and safeguard protected health information and related documents in compliance with HIPAA regulations.
  • Assist with opening and securely closing the clinic when required.
  • Perform other duties as assigned by senior clerical staff, management, program administration, and leadership, and as needed to support operational needs and provide a positive client experience.

Desired Qualifications

  • Reception experience in a medical or community mental health office is preferred.

About the Company

New York Psychotherapy and Counseling Center

Delivers accessible, multilingual mental health care

New York Psychotherapy and Counseling Center provides mental health care services in New York City, focusing on underserved communities. The center offers therapy and counseling delivered by bilingual, multicultural staff who live in the neighborhoods served, and stays open seven days a week to improve access. Clients receive in-person services through a network of clinicians in local communities, with ongoing outreach to reduce barriers to care. The company differentiates itself by its emphasis on cultural and linguistic accessibility, proximity to neighborhoods, and consistent availability. Its goal is to improve the quality and accessibility of mental health care for NYC's underserved populations.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
New York City, New York
Founded
1974

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