Director Crisis Management

Job Description

The Director of Crisis Management (DCM) is responsible for the development, coordination, implementation, and monitoring of the Crisis Management program for Wynn. This position will also monitor and evaluate incidents locally and globally, using incident escalation protocols to communicate to all aspects of operations.  

Job Responsibilities

• Assume primary responsibility for monitoring and assessing potential impact of local and global events/incidents via open-source collection efforts.
• Creating and disseminating a crisis management manual that is easily accessible and constantly updated and reviewed by appropriate personnel.
• Establish and lead company-wide crisis management policies, standards, plans (including but not limited to company crisis management plans), and operational support platforms for crisis events.
• Provide accurate, succinct and timely communications on issues that could impact Wynn operations, in time sensitive situations under stress.
• Develop a cohesive and user-friendly method of expeditious notifications and updates.
• Ensure events that could potentially impact Wynn are escalated to the President and COO, along with relevant stakeholders, in a timely manner
• Ability to analyze a developing crisis situation and provide accurate intelligence to support crisis management teams.
• Develop and incorporate best practices; execute training standards and programs for crisis incident management and business continuity.
• Provide worldwide direct support to all business units on Incident/Crisis Management planning.
• Provide business and technical guidance to senior leadership, department operators, and employees.
• Trusted advisor to raising operational risk and business resiliency awareness throughout the organization.
• Provide summarized and detailed metrics on Crisis Management, readiness, crisis and incident reporting, and perform gap analysis and controls assurance program reviews as necessary in areas critical to the operating effectiveness of Wynn.
• Engage with corporate, business unit and division leaders as appropriate to minimize the recurrence crisis incidents.
• Maintain contact with outside Incident Management professional organizations and local/regional emergency response groups that participate in business continuity, disaster recovery, and emergency management.
• Collaborate effectively with cross-functional entities across the organization.
• Mentor and manage a team of direct and indirect reports, responsible for supporting crisis and incident management.
• Drive organizational direction, and possess attributes of time management, problem-solving, prioritization, goal setting, leadership and motivation, negotiation, interpersonal relations, verbal/written communications and human resource management.
• Exercises a great amount of independent decision making, acts as a subject matter expert.
• Strong interpersonal skills, including the ability to deal effectively with senior level management.
• Possess a mature ability to deal with stress and make sound professional judgment in potentially threatening environments.
• Ability to solve practical problems and react quickly and calmly to changing or emergency circumstances.
• Knowledge of social media research and analysis to support internal threat investigations.
• May require long hours including nights, weekends and holidays.
• Ability to respond 24/7 and direct subordinate resources and first responders while ensuring executive management is contemporaneously briefed.
• Perform other essential duties and tasks specific to position. 

Qualifications

• At least two years of experience with one year of satisfactory full-time professional experience in a command center or intelligence fusion center environment in one or a combination of the following: federal government such as Department of Homeland Security, emergency management, fire or police services, public safety, public health, public administration, urban planning, engineering, military service or another specialized area related to public or private command center operations.
• Crisis/Emergency Management degree and/or ITIL, ASIS/CPP or ISACA/CISM certification is preferred.
• Certified Business Continuity Professional (CBCP) is preferred.
• Member Business Continuity Institute (MBCI) is preferred.
• National Incident Management System (NIMS)/National Response Framework working knowledge is preferred.
• Strong analytical, organizational and decision-making skills.
• Strong verbal and written communication skills; must be able to interface and coordinate work effectively with senior business leaders.
• Strong project and program management skills.
• Must be able to interface and coordinate work efficiently and effectively with business partners.
• Team oriented self-starter, with high degree of initiative.
• Ability to recognize and deal appropriately with sensitive and confidential information.
• Detailed oriented and ability to meet inflexible deadlines.
• Ability to quickly learn new procedures, skills and techniques.
• Ability to work a flexible schedule and sometimes extended schedule during crisis periods. Must remain on duty until properly relieved.
• Experience in presentation of workshops or public speaking.
• Ability to respect confidentiality and ethical boundaries with regard to guidelines, supervision and professional consultation.
• Must be a self-starter and possess strong analytical and problem-solving skills.
• Demonstrated ability to organize and work independently as a leader and as part of a team.
• Proficiency with Microsoft programs including word, excel, power point and database programs
• Must exhibit excellent oral and written communication skills.
• Must be 21 years old.
• Must be able to obtain any necessary work cards for the position prior to start and maintain those cards during the course of employment (work cards may include Gaming registration and driver’s license).

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.