Related experience as a concierge or a strong customer service background is required.
Ability to work under pressure is required.
Strong organizational skills, attention to detail, and excellent follow-through skills are required.
Strong written, verbal, and computer skills are required.
The ability to lift 25 pounds or more regularly is required.
The ability to stand for prolonged periods or walk long distances is required, with occasional sitting, stair climbing, stooping, and bending.
Responsibilities
Provide superior customer service at the front desk for residents, visitors, and vendors during the Monday-through-Friday, 3:00 p.m. to 11:00 p.m. shift.
Greet residents and respond to resident requests and inquiries.
Address residents’ concerns in accordance with company customer service standards.
Ensure that only authorized individuals enter the building.
Manage multiple phone lines and direct calls to the appropriate destination.
Assist residents with packages and mail.
Present a professional image and use a gracious approach in all activities.
Desired Qualifications
Knowledge of Yardi is a plus.
Company Overview:
Since 1931, The B. F. Saul Company has been engaged in the acquisition, renovation, construction, and management of residential property in the Washington Metropolitan area. The Residential division is currently comprised of four luxury properties: The Waycroft (Arlington, VA), Park Van Ness (Washington, DC), The Kennedy-Warren (Washington, DC), Lyon Place (Arlington, VA), The Milton at Twinbrook Quarter (Rockville, MD) and Hampden House (Bethesda, MD). Our Residential division prides itself on providing a high level of customer service to our residents to ensure complete resident satisfaction.
Do you have a passion for customer service and networking? Are you friendly with a positive attitude and strong organizational skills?
If so, we have an amazing opportunity for you to utilize those skills and more while offering opportunities for growth as a Concierge with B.F. Saul Company & Affiliates at our newest property, Hampden House in Bethesda, MD.
Under the direction of the General Manager, the Evening Concierge will be responsible for providing superior customer service at the front desk for all residents, visitors and vendors. This shift is Monday -Friday 3:00 pm - 11:00 pm.
ABOUT THE OPPORTUNIY
As a Concierge you are responsible for ensuring our residents’ needs are met and they feel welcomed and safe when they walk into their home. Responsibilities of this position include:
·Having a gracious approach to all activities.
·Always presenting a professional image.
·Greeting and responding to resident requests and inquires.
·Addressing residents’ concerns in accordance with the company's customer service standards.
·Ensuring that only authorized individuals enter the building.
·Managing multiple phone lines and directing them to the appropriate destination.
·Assisting with resident packages and mail.
WHAT YOU BRING
As a Concierge you will need the following:
·Highschool diploma or GED.
·Related experience as a concierge or a strong customer service background.
·Ability to work under pressure.
·Strong organizational skills, attention to detail, and excellent follow-through skills.
·Strong written, verbal, and computer skills.
·Knowledge of Yardi is a plus.
PHYSICAL REQUIREMENTS
As a Concierge you must be able to lift 25 lbs. or more, regularly required to talk and hear, able to stand for prolonged periods of time or walk long distances, and occasionally be able to sit, climb stairs, stoop down, and bend down.
CORE COMPANY COMPETENCIES
Excellence: Demonstrates a commitment to continuous improvement, innovation, and achieving the highest possible standards for performance.
Ethics: Demonstrates a commitment to integrity, peer respect, and fairness. Continuously demonstrates a strong work ethic by exhibiting an indisputable drive to get the job done.
Results: Consistently going above and beyond to deliver exceptional results and value for the team and the organization.
CORE JOB COMPETENCIES
The key areas that are critical to success in this position are:
Core Cultural Competency: Demonstrates respect for people and company values, mission and vision. Maintains a respectful, diverse and inclusive work environment. Demonstrates cooperation with colleagues and establishes strong working relationships to deliver positive results. Sets high performance and ethical standards and strives for continuous improvement to actively contribute to the success of the Company particularly in the values of Excellence, Ethics, and Results.
Customer Service: Responds to customer service requests in a timely, professional, and enthusiastic manner; gives high priority to customer satisfaction.
Attention to Detail: Taking responsibility for a thorough and detailed method of working.
Initiative: Spotting opportunities within a circle of influence; anticipating challenges and acting on them; self-starting rather than waiting passively until the situation demands action.
Reliability: Consistently good in quality and performance; ability to be trusted and depended on in one's job.
EMPLOYEE BENEFITS & PERKS
We offer our Concierge a competitive salary ($17/hr. - $21/hr. based on experience), a sales incentive program, tuition reimbursement, commuter benefits, PTO, a diverse and inclusive work culture, and much more.
Apply today to join our dynamic team!
The actual base pay offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held. Base pay is one component of The Residential Division's total compensation package, which also includes access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, incentive plans and more.
The Residential division is proud to be an equal opportunity workplace. We foster an environment that recognizes employees’ unique skillsets and ensure that all employees have an equal opportunity to grow and advance.
If you are a candidate in need of assistance or an accommodation in the application process, please contact [email protected] or 301-986-6000.