Toy Room Assistant Coordinator

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose summary:   

The Gifts of Hope Toy Room Assistant Coordinator assists the Program Coordinator in assisting individuals and families who are seeking aid and assistance from, or have been referred to, The Salvation Army Gifts of Hope Program.

RESPONSIBILITIES and Accountabilities:

The incumbent will assist with the following range of job duties characteristic, or typical of the job class:

• To assist in all aspects of the Gifts of Hope Christmas Toy Room Program which can range from coordinating toy drives, promoting the program, coordinating supplies for the toy rooms, setting up and maintaining both toy rooms, coordinating packing and distributing toys, inventory and clean up at the end of the program.
• Must have a solid understanding of basic to intermediate computer operation including Microsoft 365 programs, data entry, internet browsers, and some file management and ability to create reports.
• Assist in evaluating and processing registrants for the Gifts of Hope Toy program.
• Assist in the screening of applicants and cross checking with other agencies to verify there is no duplication of service.
• Record all essential information into the case management database Link2Feed.
• Assist with referrals for additional support needs that arise in the registration process
• Ongoing reinforcement of the vison and values of The Salvation Army Okanagan Central Community Church and Ministries.
• To be open to praying with individuals as requested.
• To liaise with The Salvation Army Okanagan Central Community Church and Ministries through the Casework Manager with reference to additional program partnering opportunities.
• Assist in updating and maintaining the registration process.
• Collects, organizes and prepares statistical data and other program information either through Link2Feed or Microsoft Excel.
• Assists in the creating of information and training material for staff and volunteers involved in the Gifts of Hope Toy Program.
• Train and lead volunteers who will be working in the Gifts of Hope Toy Distribution Centre.
• Coordinate Gift of Hope distribution days in cooperation with the Casework Manager.
• Assist with the follow up of telephone and email inquiries.
• Assist in the organization and set up of the registration venues including all IT needs.
• Prepare briefing reports for the leadership team at The Salvation Army Okanagan Central Community Church.
• Assist in and lend support to events with community partners for toy drives and liaison with local schools and service groups to organize and promote toy drives. Help in the arranging of and collection of toys following those events.
• Adhere to the policies and procedures of The Salvation Army in all aspects of
• Represent the organization in a professional manner and ensure the efficient and professional operation of the Gifts of Hope program.

WORKING CONDITIONS:

• This is a temporary contract position: hours will be varied based on program needs.

• Some flexibility in scheduling is expected, some weekend and evening work may be required.
• Time commonly spent in office environments in agreeable conditions, in service and administration areas of social service centers, or in corps settings.
• This position provides direct service to the community and will support people from a diverse range of backgrounds and histories.
• The ability to lift/move up to 20 lbs.
• Frequent local travel to events, schools, Community Services office etc.  should be anticipated.

Education and Experience Qualifications:

• Completion of a two (2) year Community College Diploma in a human services field, i.e., Social Services Worker.
• Alternative combinations of education and experience may be considered.

Education, Qualifications and Certifications:  

Experience and Skilled Knowledge Requirements

• Minimum of two (2) years of prior related experience in providing casework services, documenting, and maintaining case files, working in collaboration with other service providers, community outreach, and working with people of diverse backgrounds in a social services/mental health setting.
• Knowledge of community-based resources is required and experience networking with government and social service agencies.
• Experience with program facilitation, administrative duties, and program development.
• Experience with community development considered an asset
• Hold a valid BC Class “5” drivers licence, own vehcile and insurance and provide a copy of a driver’s abtract for review and veritifcation that is satisfactory to The Salvation Army, in its sole discrection.

Skills and Capabilities (examples provided below):

• Display competence in developing and maintaining appropriate participant relationships and interagency relations

• Attention to detail, problem solving and analytical skills.
• Proficient computer skills in all aspects of Microsoft Office.
• Ability to enter data and perform statistical analysis efficiently and accurately.
• Ability to deal effectively with the public, government, business leaders and professionals.
• A team player: ability to work in a compassionate, respectful, active, responsible, and non-judgmental manner and independently. 
• Keen sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.

• Lead by example, by demonstrating a positive attitude, a strong work ethic and a willingness to learn and be flexible in the face of change.

• Self-motivated – Able to plan work activities and priorities associated with each participant.
• Driven – Advocates, supports, and motivates participants.
• Relationship building – demonstrated ability to build positive, productive, and supportive relationships with the community, corps members, participants, and other staff.
• Problem solving – creates action plans to help break down barriers to achieving participant goals.
• Participant centered – willingness to listen and learn from each participant with compassion and dignity.
• Organizational commitment – understanding and ability to uphold the ethical and social norms of the organization.
• Communication – strong written, verbal, and interpersonal communications skills.
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening as required.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Ability and willingness to provide First Aid/CPR and Non-Violent Crisis Intervention Certifications is an asset.

Compensation:

The target hiring range for this position is $18.25 to $22.23 with a maximum of $26.20.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.