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The Salvation Army

Christian social services nonprofit

Case Manager

Full-TimeUpdated on 10/4/2026Deadline 4/21/27
$24 - $25/hr
Mid
Bachelor's, Associate's
Syracuse, NY, USA
In Person

About the job

Requirements
  • A high school diploma or associate's degree with increased years of relevant experience will be considered.
  • Specific experience in mental health services and knowledge of community resources are required.
  • A flexible work schedule must be maintained according to individual client needs, including late afternoon or evening hours as needed.
  • Must have access during work hours to reliable private transportation.
  • Must have a valid New York State driver's license that meets The Salvation Army's insurance requirements.
  • Must successfully complete background and drug screens.
Responsibilities
  • Provide support, advocacy, and crisis intervention to individuals and families.
  • Conduct intakes for clients referred to the program.
  • Devise and implement individualized service plans and intervention strategies targeting all aspects of the individual or family system while utilizing client input.
  • Identify needs not met by the program and advocate on clients' behalf, connecting clients to community and mainstream resources as appropriate.
  • Coordinate services with other service providers to provide housing assistance in a timely and efficient manner.
  • Assist clients in accessing mainstream resources and/or increasing income to stabilize housing and build appropriate budgets to minimize the risk of homelessness; transport clients or families as needed.
  • Provide individual and group life skills training to assist clients with self-sufficiency.
  • Conduct housing inspections to ensure clients obtain safe, affordable housing, and verify tenancy with landlords initially and on an ongoing basis as needed.
  • Conduct regular home visits.
  • Ensure client service information and financial paperwork are accurately completed and recorded in a timely manner.
  • Enter client information into HMIS and conduct quarterly reviews of client progress.
  • Actively participate in case conferences, staff meetings, service coordination meetings, supervision, and professional and in-service training sessions.
Desired Qualifications
  • A bachelor's degree in human services or a related field is preferred.

About the company

The Salvation Army is an international Christian nonprofit delivering social services through regional territories. The organization provides emergency assistance, shelters, rehabilitation, youth programs, disaster response, community services, worship, and thrift retail. It serves individuals and families in need, donors, volunteers, congregations, and communities across its service territories. Its operating model centers on locally delivered programs supported by territorial leadership, fundraising, retail operations, logistics, facilities, and administration. Teams work across social services, counseling, retail, logistics, fundraising, ministry, facilities, finance, and community programs. Teams support coordinated daily delivery.

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