Associate Support
Technical Account Management
Updated on 3/17/2023
Locations
Remote • United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
- Associates degree required from an accredited school
- BS degree in Computer Science, MIS, or related field
- 1-3 years into their career field with solid technical skills in one or more areas of networking, security, operations, scripting, and/or programming - or previous Tanium experience
- Ability to master new concepts and technologies; continually striving to master the Tanium platform & modules
- Problem solving; can break problems down into manageable, ordered piece parts and successfully convey the problem statement and plan to others
- Aptitude for comprehending complex troubleshooting
- Good judgement: understand the importance of weighing cost & value in decision making and practice making good judgement calls with improved consistency over time
- Independent; should be able to independently work on problems; should be able to complete tasks with limited assistance; participate in projects and follow technical support procedures only requiring help on more complex enterprise initiatives or issues
- Prior customer/technical support experience and knowledge
- Hands-on Tanium experience
- Relevant technical certifications (Google IT Support Professional Certificate, CISSP, MCSE, A+/Security+/Network+ combined, etc.)
- Experience/certification/education in one or more of the following technical domains: Endpoint Security, Endpoint Support/Troubleshooting, Incident Response, Systems Management, Utility Scripting (bash, PowerShell, VBScript, Python.)
Responsibilities
- Solving customer issues by:
- Triaging, managing & solving reported customer issues and cases
- Assisting customers with Tanium platform/module upgrades
- Working with other Support TAMs to assist with their assigned cases
- Able to work flexible shifts and on-call schedules to ensure availability for customer issues
- Improve customer experience by:
- Documenting best practices
- Tracking activity, documenting root cause, and reporting
- Testing and troubleshooting the Tanium platform and customer environmental issues with a goal of becoming a subject matter expert
- Testing Tanium & providing feedback to Engineering teams on how we can improve the overall customer experience
- Participating in Technical panel interviews for STAM candidates as needed
Security & systems management platform
Company Overview
Tanium is on a mission to revolutionise endpoint management and security for their global customers. It combines everything into a single platform that can identify where all your data is, patch every device you own in seconds, implement critical security controls, all in real time.
Benefits
- Insurance, Health & Wellness Package
- 401k Plan, Stock Options, Equity Incentive Plan, and Performance Bonus
- Work From Home
- Maternity & Paternity Leave
- Adoption Assistance
- Flexible Hours
- Paid Time Off
- Free Lunch or Snacks
- Company Social Events
- Travel Concierge
- Commuter Checks & Assistance
- Employee Discount
- Tuition Assistance
Company Core Values
- We Do the Right Thing by putting our customers first, always acting ethically, and thinking and acting like owners of the company.
- We Are Unstoppable in focusing on our mission with a relentless pursuit of innovation and excellence.
- We Win as a Team by rejecting self-serving behaviour and succeeding through collaboration, diversity, and mutual trust and respect.