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Associate Support
Technical Account Management
Updated on 3/17/2023
Remote • United States
Experience Level
  • Associates degree required from an accredited school
  • BS degree in Computer Science, MIS, or related field
  • 1-3 years into their career field with solid technical skills in one or more areas of networking, security, operations, scripting, and/or programming - or previous Tanium experience
  • Ability to master new concepts and technologies; continually striving to master the Tanium platform & modules
  • Problem solving; can break problems down into manageable, ordered piece parts and successfully convey the problem statement and plan to others
  • Aptitude for comprehending complex troubleshooting
  • Good judgement: understand the importance of weighing cost & value in decision making and practice making good judgement calls with improved consistency over time
  • Independent; should be able to independently work on problems; should be able to complete tasks with limited assistance; participate in projects and follow technical support procedures only requiring help on more complex enterprise initiatives or issues
  • Prior customer/technical support experience and knowledge
  • Hands-on Tanium experience
  • Relevant technical certifications (Google IT Support Professional Certificate, CISSP, MCSE, A+/Security+/Network+ combined, etc.)
  • Experience/certification/education in one or more of the following technical domains: Endpoint Security, Endpoint Support/Troubleshooting, Incident Response, Systems Management, Utility Scripting (bash, PowerShell, VBScript, Python.)
  • Solving customer issues by:
  • Triaging, managing & solving reported customer issues and cases
  • Assisting customers with Tanium platform/module upgrades
  • Working with other Support TAMs to assist with their assigned cases
  • Able to work flexible shifts and on-call schedules to ensure availability for customer issues
  • Improve customer experience by:
  • Documenting best practices
  • Tracking activity, documenting root cause, and reporting
  • Testing and troubleshooting the Tanium platform and customer environmental issues with a goal of becoming a subject matter expert
  • Testing Tanium & providing feedback to Engineering teams on how we can improve the overall customer experience
  • Participating in Technical panel interviews for STAM candidates as needed

1,001-5,000 employees

Security & systems management platform
Company Overview
Tanium is on a mission to revolutionise endpoint management and security for their global customers. It combines everything into a single platform that can identify where all your data is, patch every device you own in seconds, implement critical security controls, all in real time.
  • Insurance, Health & Wellness Package
  • 401k Plan, Stock Options, Equity Incentive Plan, and Performance Bonus
  • Work From Home
  • Maternity & Paternity Leave
  • Adoption Assistance
  • Flexible Hours
  • Paid Time Off
  • Free Lunch or Snacks
  • Company Social Events
  • Travel Concierge
  • Commuter Checks & Assistance
  • Employee Discount
  • Tuition Assistance
Company Core Values
  • We Do the Right Thing by putting our customers first, always acting ethically, and thinking and acting like owners of the company.
  • We Are Unstoppable in focusing on our mission with a relentless pursuit of innovation and excellence.
  • We Win as a Team by rejecting self-serving behaviour and succeeding through collaboration, diversity, and mutual trust and respect.