Associate Support
Technical Account Management
Updated on 4/12/2024
Tanium

1,001-5,000 employees

Converged Endpoint Management platform for enterprise protection
Company Overview
Tanium stands out as a leader in the Converged Endpoint Management (XEM) platform, offering unparalleled control and protection for every endpoint, everywhere. The company's culture is deeply rooted in its mission to safeguard enterprises, organizations, and individuals, fostering a sense of purpose and commitment among its employees. With a clear industry leadership position, Tanium provides a competitive edge through its unique XEM platform, making it an attractive workplace for those seeking to advance their careers in a dynamic and impactful environment.
Cybersecurity

Company Stage

N/A

Total Funding

$1B

Founded

2007

Headquarters

Kirkland, Washington

Growth & Insights
Headcount

6 month growth

1%

1 year growth

1%

2 year growth

-12%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
CategoriesNew
IT & Security
Cybersecurity
IT Support
Requirements
  • BS degree in Computer Science, MIS, or related field
  • 1-3 years into their career field with solid technical skills in one or more areas of networking, security, operations, scripting, and/or programming - or previous Tanium experience
  • Ability to master new concepts and technologies
  • Problem solving skills
  • Aptitude for comprehending complex troubleshooting
  • Good judgement
  • Independent work capability
Responsibilities
  • Triaging, managing and solving reported customer issues and cases
  • Assisting customers with Tanium platform/module upgrades
  • Working with other Support TAMs (STAMs) to assist with their assigned cases
  • Tracking activity, documenting root cause, and reporting
  • Testing and troubleshooting the Tanium platform and customer environmental issues
  • Documenting best practices
  • Participating in Technical panel interviews for STAM candidates as needed