Full-Time

Associate Support

Technical Account Manager

Posted on 9/26/2024

Tanium

Tanium

1,001-5,000 employees

Provides endpoint security and systems management solutions

Compensation Overview

$45k - $130k/yr

+ Equity Awards

Entry, Junior

Addison, TX, USA

This is a hybrid position, requiring attendance several days each week in Addison, TX.

US Citizenship Required

Category
Sales & Account Management
Required Skills
PowerShell
Bash
Python
Requirements
  • BS degree in Computer Science, MIS, or related field - or relevant and equivalent work experience
  • 1 to 3 years into their career field with solid technical skills in one or more areas of networking, security, operations, scripting, and/or programming - or previous Tanium experience
  • Ability to master new concepts and technologies; continually striving to master the Tanium platform and modules
  • Problem solving; can break problems down into manageable, ordered piece parts and successfully convey the problem statement and plan to others
  • Aptitude for comprehending complex troubleshooting
  • Good judgement: understand the importance of weighing cost and value in decision making and practice making good judgement calls with improved consistency over time
  • Independent; should be able to independently work on problems; should be able to complete tasks with limited assistance; participate in projects and follow technical support procedures only requiring help on more complex enterprise initiatives or issues
  • Prior customer/technical support experience and knowledge
  • Hands-on Tanium experience
  • Relevant technical certifications (Google IT Support Professional Certificate, CISSP, MCSE, A+/Security+/Network+ combined, etc.)
  • Experience/certification/education in one or more of the following technical domains: Endpoint Security, Endpoint Support/Troubleshooting, Incident Response, Systems Management, Utility Scripting (bash, PowerShell, VBScript, Python).
Responsibilities
  • Solving customer issues by: Triaging, managing & solving reported customer issues and cases.
  • Assisting customers with Tanium platform/module upgrades
  • Working with other Support TAMs (STAMs) to assist with their assigned cases
  • Able to work flexible shifts and on-call schedules to ensure availability for customer issues
  • Improve customer experience by: Tracking activity, documenting root cause, and reporting
  • Testing and troubleshooting the Tanium platform and customer environmental issues with a goal of becoming a subject matter expert.
  • Testing Tanium and providing feedback to Engineering teams on how we can improve the overall customer experience
  • Document best practices
  • Participating in Technical panel interviews for STAM candidates as needed

Tanium provides endpoint security and systems management solutions through its Tanium XEM platform. This platform enables businesses to monitor and manage their endpoints in real-time, ensuring they have control over their IT environments. Tanium's services are particularly beneficial for organizations that handle sensitive information, such as military branches, financial institutions, and global retailers. Unlike many competitors, Tanium's architecture is designed to address modern IT challenges effectively, offering a high level of certainty and control. The company's goal is to help organizations protect their critical assets and maintain secure operations in an increasingly complex digital landscape.

Company Size

1,001-5,000

Company Stage

Late Stage VC

Total Funding

$1.1B

Headquarters

Kirkland, Washington

Founded

2007

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for endpoint security in hybrid work environments boosts Tanium's market.
  • Tanium's expansion in Bellevue indicates growth and increased operational capacity.
  • Recognition in Gartner's Magic Quadrant enhances Tanium's credibility in digital employee experience.

What critics are saying

  • Emerging cybersecurity startups may erode Tanium's market share.
  • Expansion in Bellevue could increase operational costs without guaranteed ROI.
  • Global talent shortage in cybersecurity may hinder Tanium's growth and innovation.

What makes Tanium unique

  • Tanium's XEM platform offers real-time endpoint visibility and control.
  • The company serves diverse clients, including U.S. Armed Forces and global retailers.
  • Tanium's AEM platform integrates AI for enhanced operational resilience.

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Benefits

Insurance, Health & Wellness Package

401k Plan, Stock Options, Equity Incentive Plan, and Performance Bonus

Work From Home

Maternity & Paternity Leave

Adoption Assistance

Flexible Hours

Paid Time Off

Free Lunch or Snacks

Company Social Events

Travel Concierge

Commuter Checks & Assistance

Employee Discount

Tuition Assistance

Growth & Insights and Company News

Headcount

6 month growth

↑ 0%

1 year growth

↑ 0%

2 year growth

↑ 0%
Silicon Canals
May 15th, 2025
Tanium'S Converge World Tour Continues In London

Autonomous Endpoint Management leader highlights customer successLONDON–(BUSINESS WIRE)–Tanium’s Converge World Tour arrives in London today, uniting executives, customers, partners, and product leaders at the Park Plaza, Westminster Bridge.Attendees will gain insights from Tanium CEO Dan Streetman, who will open the event by addressing the importance of trust and resilience in today’s unpredictable threat landscape. Tanium SVP of Product Management, Randy Menon, and Tanium VP of AI, Harman Kaur, will also discuss how Tanium’s Autonomous Endpoint Management (AEM) platform empowers organizations to mitigate risk while maintaining operational resiliency.“Converge World Tour London will showcase how the transformative power of Tanium’s AEM platform is helping our customers,” said Steve Hamilton, VP North EMEA. “This event will provide a unique opportunity for participants to explore cutting-edge innovation and gain valuable insights into enhancing operational security at scale.”Converge World Tour London highlights include:Executive panels on “Why Automation is Step One on your AI Journey” and “How to Achieve Operation Resilience” featuring Tanium customers and ServiceNow.on “Why Automation is Step One on your AI Journey” and “How to Achieve Operation Resilience” featuring Tanium customers and ServiceNow. Customer panel on “Automation for Impact and ROI” with speakers from AstraZeneca and other customers.on “Automation for Impact and ROI” with speakers from AstraZeneca and other customers. Tanium Partner Academy , hosted by Tanium SVP, Global Partner Sales, Tony Beller, where the regional winners of the 2025 Partner Awards will be announced., hosted by Tanium SVP, Global Partner Sales, Tony Beller, where the regional winners of the 2025 Partner Awards will be announced. Hands-on technical labs and breakout sessions including: “Automating Vulnerability Management,” and “Maximise Tanium Value with Integrations & APIs” featuring Tanium Senior Directors of Product Management, Julia Grunewald and Shelley Sahani.For more about an upcoming Converge World Tour event in a city near you, please visit: https://www.tanium.com/converge-world-tour.About TaniumTanium Autonomous Endpoint Management (AEM) offers the most comprehensive solution for intelligently managing endpoints across industries, providing capabilities for asset discovery and inventory, vulnerability management, endpoint management, incident response, risk and compliance, and digital employee experience

Homeland Security Today
May 6th, 2025
Torry Crass Joins Tanium as Public Sector CISO

Torry Crass joins Tanium as Public Sector CISO.

ARN
Apr 1st, 2025
DXC Technology to offer and manage Tanium's AEM platform

DXC Technology has partnered with Tanium to deliver endpoint security to organisations via the vendor's autonomous endpoint management (AEM) platform across Australia and New Zealand (A/NZ).

Built In
Feb 19th, 2025
Director, Strategic Partner Accounts - MSP

Tanium has been named to the Forbes Cloud 100 list for nine consecutive years and ranks on the Fortune 100 Best Companies to Work For.

Intelligence360
Jan 6th, 2025
Tanium To Expand Into 10,200 Square Feet Of Space In Bellevue Washington.

Tanium to expand into 10,200 square feet of space in Bellevue Washington. Tanium to expand into 10,200 square feet of space in Bellevue Washington.Bellevue, Washington — According to state and local development sources, Tanium plans to build out 10,200 square feet of new space in Bellevue. The company plans to occupy the new space in Bellevue, on or about May 1, 2025. According to the company website We believe in creating a culture of confidence for our customers, your organizations, and those whom you serve when it comes to managing and securing your vast IT environment. We believe that organizations should be able to see, control, and remediate every endpoint in real time, at scale, and with intelligent automation. We protect security-conscious organizations as the real-time platform for AI that delivers autonomous solutions, empowers the AI ecosystem, and enables organizations to mitigate risk and maintain the highest levels of operational confidence

INACTIVE