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Mercier Consultancy Group

German Speaking Digital Trust and Safety Analyst - German

Risk & ComplianceConfirmed live in the last 24 hours
Full-timeSofia, Bulgaria

About the Job

Requirements

  • Native or fluent German, spoken and written, is essential.
  • A valid EU passport is mandatory.
  • A keen understanding of social media platforms and online community dynamics is required.
  • Excellent communication and interpersonal skills, with the ability to articulate findings clearly, are required.
  • Strong analytical and problem-solving capabilities, with attention to detail, are required.
  • The ability to work independently and as part of a team in a fast-paced environment is required.

Responsibilities

  • Review and analyze user-generated content on social media platforms to ensure compliance with community guidelines and policies.
  • Identify, investigate, and action policy-violating content, including hate speech, misinformation, spam, and other harmful material.
  • Apply critical thinking and analytical skills to interpret complex policy guidelines in the context of social media content.
  • Collaborate with cross-functional teams to report emerging trends, policy loopholes, and user safety concerns.
  • Maintain high levels of accuracy and efficiency in content moderation tasks.
  • Provide feedback on policy improvements and product enhancements based on observed trends and user behavior.
  • Engage with users or escalate complex cases according to defined protocols.
  • Contribute to maintaining a safe and trustworthy digital environment for millions of users.

Desired Qualifications

  • Previous experience in content moderation, trust and safety, or a related field is advantageous.

About the Company

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