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EXL

Analyzes business data and runs outsourced operations

Senior Assistant Vice President

IT OperationsConfirmed live in the last 24 hours
Full-timeNo salary listedIn-person

About the Job

Responsibilities

  • Own end-to-end availability, performance, security and resilience across service desk, end-user computing, systems, network, voice and site-specific platforms, delivering agreed service-level agreements and measurable improvements in user and client experience.
  • Lead technology operations governance, capacity planning, major incident and problem management, business continuity and disaster recovery, with a focus on reducing recurring incidents and improving recovery readiness.
  • Identify and prioritise business and operational artificial intelligence use cases by assessing value, feasibility, data readiness, security, model risk, change impact and adoption requirements.
  • Partner with Enterprise Architecture, Data, AI/Analytics, Engineering, Information Security, Legal, Risk and business teams to develop, pilot, implement and scale AI capabilities with responsible-AI governance and measurable benefits.
  • Own technology budgets, forecasts, investment priorities and business cases; drive productivity, automation, cost optimisation and value realisation.
  • Lead workforce and succession planning, organisation design, capability development and resource allocation to meet current and future service needs.
  • Own operational risk and control management, including control design and testing, audit evidence, timely closure of findings and sustained compliance with client and enterprise requirements.
  • Maintain leadership dashboards with accurate key performance indicators, key risk indicators, trends and actions covering service availability, service-level attainment, recurring incidents, capacity, security, audit closure, AI adoption, user experience, financial performance and transformation value.
  • Lead client and internal governance forums, communicate performance, investment priorities and risks clearly, and ensure decisions and actions are followed through.
  • Build, coach and retain high-performing teams while fostering collaboration, accountability, inclusion, continuous learning and shared success.
  • Manage strategic partners and vendors, including service quality, contractual and commercial performance, innovation and alignment with enterprise priorities.

About the Company

EXL

Analyzes business data and runs outsourced operations

EXL analyzes business data and runs outsourced operations for insurers, healthcare payers, banks, retailers, and other large organizations. Its teams combine industry expertise with data engineering and AI to handle tasks such as claims processing, payment reviews, customer service, and finance within existing technology environments. The company also builds software, including LifePRO, which manages insurance policies, and EXLdata.ai, which connects fragmented data for use in AI systems. Clients pay for consulting projects, ongoing managed services, and software delivered through the cloud. EXL was founded in 1999 and is headquartered in New York City.

Company size
10,001+
Company stage
IPO
Headquarters
New York City, New York
Founded
1999

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