Ikano Retail

Retail and consumer solutions provider

Part Time Customer Relations Officer

Checkout & Customer ServiceConfirmed live in the last 24 hours

Part-timeSimpang Ampat, Penang, MalaysiaNo salary listedIn-person

About the Job

Requirements

Have a cheerful, pleasant personality and a positive mindset.
Be customer-service-minded, sales-driven, and motivated to work in a vibrant retail environment.
Be physically fit and take a hands-on approach.
Be meticulous, have an eye for detail, and have follow-up skills.
Be a strong team player and able to work in a fast-paced working environment.
Be comfortable handling basic food preparation.
Be able to work rotating shifts and support retail operations during peak periods, public holidays, and weekends.

Responsibilities

Help customers in a friendly manner, aiming for win-win outcomes and repeat business.
Resolve customer complaints positively and promptly, and handle issues efficiently and empathetically.
Make the buying process as easy as possible for customers.
Use knowledge of the IKEA product range and retailing to offer informed solutions and resolve customer issues.
Resolve complaints within the authorized level, recognize when escalation is needed, and pass relevant information to a manager.
Help ensure the department is fast and efficient for customers and cost-effective for the store.
Work toward fulfilling the store’s four tasks.

Job Description

About the job
·To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:
· Ensure the department is fast and efficient for our customers, and cost-effective for the IKEA store.
· Ensure that customers’ issues are handled efficiently and with empathy.
· Actively working towards fulfilling the four tasks of the store.

Your assignment

· I am helpful and friendly in my approach to my customers, always aiming for a win-win situation and for repeat
business.
· I have the knowledge, confidence and desire to resolve customer complaints. I deal positively and quickly with any issues they raise.
· I have the knowledge, confidence and desire to make the buying process as easy as possible for our customers.
· I ensure we listen to our customers and use knowledge of both the IKEA product range and how retailing works in order to offer informed solutions and resolve customer issues.
· I am empowered to solve customer complaints within my level of authorisation. I recognise when I need to
escalate an issue and then pass on the relevant information to a manager for him/her to be able to deal effectively
with the customer.

Qualifications

Possess cheerful, pleasant personality with a positive mindset.
Having customer service minded, sales driven and feel motivated in working in a vibrant retail environment.
Physically fit with hands-on approach.
Meticulous with an eye for details and follow-up skill.
Strong team player and able to work in a fast-paced working environment.
Comfortable to handle basic food preparation.
Able to work on rotating shifts and support retail operations during peak periods on public holidays & weekends.

Additional Information

Please apply by 2 November 2026

Important Note:

You are invited to this Life at Home Journey with IKEA, click here to begin Life at Home Journey With IKEA Your job application will be prioritized when your complete Life at Home journey with IKEA.

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About the Company

Ikano Retail

Retail and consumer solutions provider

Ikano Retail is part of Ikano Group, an international company network with about 8,000 employees across 11 countries. It operates in real estate, production, insurance, data analytics and retail, and focuses on making everyday life easier by providing relevant, affordable, and sustainable solutions built on fair terms. The company works by developing and delivering services and products across its diverse businesses to meet people’s needs and simplify their lives. What sets Ikano apart from competitors is its family-owned heritage (owned by the Kamprad family) and its broad, multi-sector approach that ties real estate, manufacturing, finance, data analytics and retail together under a shared mission, aiming for long-term sustainability rather than a single-product focus. Ikano’s goal is to create possibilities for better living for many people through collaboration and fair, affordable, sustainable solutions.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Luxembourg
Founded: 1988

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