Program Coordinator - Multiple Teams

Primary Location:

Peace - Louisville

Address:

2020 Newburg Rd.
Louisville, KY 40205


Shift:

Days 7A - 7P (United States of America)

Job Description Summary:

UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center.
With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description:

Position Summary and Purpose
The Behavioral Health Program Coordinator is responsible for planning, organizing, directing, coordinating and implementing the structured therapeutic program activities for individuals and groups of patients of an assigned patient care unit for a specific shift. The role may provide care to various patient populations including pediatrics, adolescents, adults and geriatrics.
 

Essential Functions:
•    Monitors therapeutic milieu to identify need to initiate structured interventions to ensure that patients are engaged and needs are met and acts as a patient advocate by ensuring each individual’s rights are maintained at all times
•    Provides leadership and guidance to unit staff, in collaboration with the nursing leadership, as it relates to programming and interventions to achieve and maintain a therapeutic milieu
•    Stays informed regarding changing status of all patients on the unit and, in collaboration with the nursing leadership, assists in providing leadership to maintain a safe and therapeutic environment for patients and staff utilizing proactive techniques to de-escalate the milieu and/or individuals
•    Participates in development, implementation and utilization of therapeutic milieu activities and interventions
•    Intervenes to facilitate crisis intervention or conflict resolution for patients within the unit milieu during assigned shift; responds to codes on own unit in a timely manner using procedures established by policy
•    Performs specific functions and skills to assist the nursing staff in providing patient care as needed; to include specimen collection, hygiene, and activities of daily living
•    Coordinates and communicates with the patients, families, physicians and other related health disciplines regarding patient’s needs as it relates to program interventions and activities
 

Other Functions:
•    If required by position/department operations: Must achieve and maintain Transportation Dept. authorization to operate facility vehicles 
•    Performs delegated and ancillary basic nursing skills, including activities of daily living, monitoring of patient condition and vital signs, body mechanics, providing nutritional support and other activities as appropriate to clinical service, in accordance with hospital standards, nursing standards of care, and policies and procedures
•    Performs functional assignments per unit standards of care, including such activities as patient admission and discharge procedures, unit environmental organizational tasks, and others as appropriate to service
•    Maintains compliance with all company policies, procedures and standards of conduct 
•    Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
•    Performs other duties as assigned
 

Additional Job Description:

Job Requirements
(Education, Experience, Licensure and Certification)
Education:
•    Bachelor’s degree counseling psychology, psychology or other closely related health degree (required)
•    In lieu of Bachelor’s degree, a minimum of 5 years clinical experience specific to unit, program and field.
•    Master’s degree in counseling psychology, psychology or other closely related behavioral health degree (preferred)
Licensure:
•    If required by position/department operations, active drivers license authorization 
Certification:
•    Basic Life Support (BLS) accredited by the American Heart Association (AHA) (required)
•    Facility determined crisis intervention training program (required)

Job Competency:
Knowledge, Skills, and Abilities critical to this role: 
•    May assist with EKGs, Phlebotomy, Glucose Monitoring and Vital Signs as trained and assigned
•    Able to utilize therapeutic communication techniques to perform and document interventions
•    Able to communicate effectively with members of the health care team, patients and families, often under stress or in emergency situations
•    Ability to establish and maintain effective working relationships with patients, caregivers, other employees and the general public
•    Proven ability to work on a team – ability to work with others, serve others, help others, lead others, mentor others and take direction from others in the interest of moving process and programs forward to the desired outcome; able to see the big picture in emotionally charged situations and respond in a Demonstrated organizational skills – manages time effectively, keeps tasks appropriately prioritized with the ability to change directions as needed for the good of the department or organization
•    Strong work ethic– motivated, diligent, industrious and persistent in the workplace, stays on tasks to completion, works at a fast pace to ensure optimal efficiency; is able to perform work in a neat, efficient, well-coordinated, well communicated manner with a high degree of accuracy and professionalism, professional, composed manner
•    Strong customer service and communication skills; responsive, polite, pleasant to work with, provides timely, accurate information; can build working relationships others through trust, communication, and credibility

Language Ability: 
•    Must be able to communicate effectively in both verbal and written formats
•    Must be able to read, interpret and follow detailed verbal, written and illustrated instructions

Reasoning Ability:  
•    Ability to break down problems or tasks; scanning one’s own knowledge and experience to identify causes and consequences of events
Computer Skills:
•    Proficient in Microsoft Office (Outlook, Word)
•    Must have the ability to learn and use the electronic documentation system appropriately

Additional Responsibilities:
•    Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
•    Maintains confidentiality and protects sensitive data at all times
•    Adheres to organizational and department specific safety standards and guidelines
•    Works collaboratively and supports efforts of team members
•    Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community

UofL Health Core Expectation:
At UofL Health, we expect all our employees to live the values of honesty, integrity and compassion and demonstrate these values in their interactions with others and as they deliver excellent patient care by:
•    Honoring and caring for the dignity of all persons in mind, body, and spirit
•    Ensuring the highest quality of care for those we serve
•    Working together as a team to achieve our goals
•    Improving continuously by listening, and asking for and responding to feedback
•    Seeking new and better ways to meet the needs of those we serve 
•    Using our resources wisely
•    Understanding how each of our roles contributes to the success of UofL Health