Full-Time

Field Operations Manager

Posted on 7/25/2024

Agero

Agero

1,001-5,000 employees

Roadside assistance and vehicle management services

Automotive & Transportation

Mid, Senior

Remote in USA

Hiring in AZ, FL, IL, KY, MA, MI, NC, NM, TN, GA, NH, and VA.

Category
Procurement & Sourcing
Supply Chain Management
Operations & Logistics
Required Skills
Communications
Requirements
  • Bachelor’s degree in business or equivalent experience
  • 3 - 5 years of related supplier or asset management and/or procurement related experience
  • Strong analytical, communication and relationship building skills are a requirement
  • Excellent performance management and relationship building skills
  • Exceptional written and verbal communication skills. Works in a fast-paced environment, builds strong partnerships
  • Utilizes good judgment, analytical and decision-making skills
  • Works independently with minimal guidance
Responsibilities
  • Implements a master strategy for assigned region and creates action plans to improve CSI and reduce claims expense.
  • Coach service providers on overall performance within assigned region.
  • Communicates product and process changes to individual providers.
  • Builds and maintains positive relationships with clients and service providers while providing enhanced service level performance.
  • Coordinates and completes targeted proactive analyses for managing network performance.

Agero provides roadside assistance and vehicle management services to drivers in distress. Their offerings include towing, accident management, and support for various automotive needs. Agero operates through a network of service providers that covers all U.S. zip codes and extends into Canada, ensuring that help is available wherever it is needed. The company partners with automakers, insurance companies, and repair facilities to deliver these services, generating revenue through memberships and business partnerships. Agero's accident towing service is a key feature, focusing on quick response times to accidents. Additionally, they collaborate with Lucky Truck to offer affordable insurance options for service providers. Agero stands out from competitors by emphasizing innovation and strong relationships with customers and employees, aiming to continuously improve their services and enhance customer satisfaction.

Company Stage

Acquired

Total Funding

$18.8M

Headquarters

Medford, Massachusetts

Founded

1972

Simplify Jobs

Simplify's Take

What believers are saying

  • Agero's Crash Response technology expansion indicates increased adoption by top insurers.
  • Partnership with NICB enhances trust and reduces costs by combating insurance fraud.
  • Recognition as a top workplace attracts top talent and improves employee satisfaction.

What critics are saying

  • Increased competition from emerging apps could erode Agero's market share.
  • The rise of EVs may reduce demand for traditional towing services.
  • Automakers developing in-house programs could decrease Agero's partnerships and revenue.

What makes Agero unique

  • Agero offers a comprehensive suite of roadside assistance and claims management services.
  • The company partners with a curated network covering 100% of U.S. zip codes.
  • Agero's focus on innovation and human connections sets it apart in the industry.

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Benefits

Competitive salary

Flexible time off

401(k) matching

Tuition assistance

Commuter benefits

Fully remote opportunities

INACTIVE