Post-secondary education with mathematical, business, quality, and technical training; high school graduation and relevant business experience may be substituted.
At least 1–2 years of experience in a sales or customer service environment.
A strong understanding of computers, measurements, tolerances, and basic geometry, and the ability to read blueprints.
Ability to work without direct supervision.
Good time management and organizational skills.
A good command of written and spoken English.
Ability to work well with others.
Good telephone presence and manners.
Responsibilities
Establish close relationships with assigned accounts and develop a deep understanding of their business issues.
Coordinate sales and service activities with Outside Sales Representatives to maximize sales penetration by account.
Use consultative and value-added selling techniques, including Solution Selling.
Update the customer relationship management system daily with relevant information gathered from client contacts.
Use the customer relationship management system effectively to ensure goals and quotas are captured.
Respond promptly and accurately to customer and prospective customer requests for information and pricing.
Work with Engineering and the Plant to suggest extrusion design changes that improve extrudability, assembly, function, and price.
Report on quality requirements, market trends, and competitive information.
Use the Quote Log and follow pricing guidelines established by department leadership and the Outside Sales Representative.
Create customized pricing using formulas and spreadsheets.
Receive, input, and expedite orders accurately and in a timely manner.
Qualify potential customers.
Provide requested information to the Credit Department.
Prepare non-conformance reports and assist in resolving them promptly.
Work directly with Production staff to provide customer service.
Comply with all quality-related policies, procedures, and system requirements.
Attend prospect and customer meetings as required.
Directly responsible to the Manager Inside Sales and Customer Service. Functionally responsible with all members of the Sales Team concerning day to day sales matters and the Production Team concerning order fulfilment. All sales staff contributes to the success of each customer.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of the Inside Sales Representative are detailed below, but not limited to the following:
Establish close relationships and a deep understanding of business issues with assigned accounts.
Co-ordinate sales and service activities with Outside Sales Representatives with the goal of maximizing sales penetration by account.
Practice consultative and value-added selling techniques using “Solution Selling”.
On a daily basis, update CRM with relevant information gathered from client contacts.
Utilize CRM in an effective manner to ensure we capture our goals and quotas.
Promptly and accurately respond to Customer and Prospective customer requests for information and pricing.
Work closely with Engineering and the Plant to suggest extrusion design changes to improve extrudability, assembly, function and price.
Report on quality requirements, market trends and competitive information.
Utilize the Quote Log and follow the pricing guidelines as established by the leadership of the department and the Outside Sales Representative.
Create customized pricing using formulas and spreadsheets
Receive, input and expedite orders accurately and in a timely matter.
Qualify potential Customers.
Provide Credit Department with requested information.
Prepare NCR’s and assist in solving them in a timely manner.
Work directly with Production staff to provide Outstanding Customer Service.
Be a strong team player and assist co-workers when needed.
Comply with all quality related policies, procedures and system requirements.
Attend prospect and customer meetings as required.
All other duties as assigned
Requirements
MINIMUM QUALIFICATIONS
Education/Experience
Post-secondary education with mathematical, business, quality, and technical training.
High school graduation and relevant business experience may be substituted.
Technical Skills/Competence
Candidates should have at minimum 1-2 years’ experience in a sales/customer service environment.
A strong understanding of computers, measurements, tolerances, basic geometry and the ability to read blueprints
Should have a high energy level, a positive attitude and be able to work without direct supervision.
Empathy and confidence will allow the candidate to succeed in this position.
Good time management and organizational skills are necessary.
Must have a good command of English, both written and oral.
Should be a strong team player and work well with others.
Must have good telephone presence and manners.
Benefits
We offer a comprehensive and competitive benefits package that goes beyond base pay, supporting your health, growth, and long-term success:
Profit Sharing
Health & Dental
Health Care Spending Account
Education Assistance Program
Employee Assistance Program (EAP)
Company Events
Floater Days
Paid Holidays
Shift Premiums
Annual safety footwear reimbursement program
The expected salary range for this position is $60,000 – $70,000 annually. Actual compensation will be determined based on factors including, but not limited to, skills, experience, qualifications, internal equity, and business needs.
Our organization may use Artificial Intelligence (AI) enabled tools to support our recruitment initiatives.