Executive Vice President Group Director of Operations and Efficiency

Agency:

NEON

Job Function:

Projects and Performance Improvement

Job Subfunction:

Project and Program Management

Job Description:

Job Summary:

The EVP, Group Director of Operations and Efficiency, is a key agency leader responsible for driving operational excellence, efficiency, and profitability across the agency. In partnership with Executive Leadership, this role will oversee the systems, processes, and teams that enable the agency to deliver high-quality work efficiently, effectively, and profitably.

The role will provide above brand strategic, logistical, and technical expertise across workflow, resource management, project management, utilization, staffing, process optimization, and agency operations. This leader will identify opportunities to improve how the agency works, translate business needs into scalable solutions.

Job Duties/ Responsibilities

o Build, manage, and lead fully functioning Operations, Resource Management, and Project Management teams.

o Create and implement best in class operations and process models across the agency, including resource planning, campaign execution & delivery, finance, expense control, staff management, and department supervision.

o Partner closely with Agency Leadership regarding all operational agency challenges and solutions, as well as finance to keep the agency profitable throughout its every function.

o Lead agency-wide resource planning and capacity management to ensure the right talent is available at the right time to meet client and business needs.

o Monitor and optimize utilization, staffing levels, capacity, and workload across agency functions

o In partnership with HR and interdepartmental leadership, deliver effective onboarding and ongoing training across disciplines.

o Establish and promote operational best practices and ensure teams understand and consistently apply them.

o Educate teams on processes, tools, systems, and ways of working that support operational excellence internally and with 3rd parties.

o Work in tandem with network technology leadership to ensure best in class tools are in use and optimized. Help to integrate and onboard new tools/technology to drive network transformation.

o Proactively communicate with clients and internal teams to ensure alignment and effective delivery.

o Anticipate and identify areas in which a brand or discipline can improve operations on an ongoing basis

o Monitor revenue margins and oversee employee productivity

o Evaluate regularly the efficiency of business procedures according to organizational objectives, and drive change management where applicable

o Review financial information and adjust operational budgets based on agency priorities to promote profitability

o Develop and implement operational policies that support agency objectives.

Qualifications:

o Bachelor's degree in Business, Operations, Project Management, or a related field

o 15+ years of project management/operations experience

o 5+ years of experience leading departments, teams, and/or multiple operational functions

o Previous experience managing high-level reports, multiple functions across departments

o Superior verbal & written communication skills + Excellent presentation skills

o Strong financial management and experience overseeing Agency revenue worth $100MM+

o Demonstrated ability to influence and collaborate effectively with Executive Leadership and cross-functional teams.





230,000 - 295,000

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