Lead Clinical Medical Assistant

The Lead Clinical Medical Assistant supports the Clinical Supervisor in overseeing daily clinical operations and serves as a key resource and leader for the Medical Assistant team. This position serves as a role model in demonstrating sound judgement, maintaining professionalism, and supporting the Clinical Supervisor in maintaining a safe, efficient, and patient centered environment.

This position helps ensure patient flow, consistent clinical standards, accuratedocumentation, and compliance with organizational policies and procedures. Provides day-to-day guidance, training, and support to clinicalstaff while maintaining a strong focus on patient care and service excellence.

Key Responsibilities:

• Serve as a clinical resource and point of contact for Medical Assistants and clinicalsupport staff.

• Assists the Clinical Supervisor with daily coordination of clinical operations and workflow.

• Monitor patient flow and help identify and resolve operational or clinical workflowissues.

• Provide guidance, coaching, and support to Medical Assistants to promoteconsistent performance and adherence to established standards.

• Assist with onboarding, orientation, training, and competency assessment of newclinical staff.

• Support implementation and maintenance of clinical policies, procedures, and bestpractices.

• Help ensure exam rooms, equipment, supplies, and clinical areas are properlymaintained and prepared for patient care.

• Monitor compliance with infection prevention, safety, documentation, andregulatory requirements.

• Assist with staff scheduling, coverage, and workflow assignments as directed by theClinical Supervisor.

• Perform and oversee appropriate clinical duties within the scope of practice of theMedical Assistant role.

• Promote accurate and timely documentation in the electronic medical record.

• Assist providers and clinical staff with patient care, procedures, and coordination ofservices.

• Identify performance, workflow, or patient-care concerns and communicate thempromptly to the Clinical Supervisor.

• Participate in quality improvement initiatives, audits, and clinical processimprovement projects.

• Promote a positive, professional, and collaborative work environment.

• Provide exceptional patient service and model appropriate communication andprofessionalism.

• Perform other duties and responsibilities as assigned by the Clinical Supervisor orleadership.

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