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URBN

Multi-brand fashion retail with lifestyle brands

Department Manager

Retail Store ManagementConfirmed live in the last 24 hours
Full-timeMilan, Metropolitan City of Milan, Italy€33k - €38k /yrIn-person

About the Job

Requirements

  • Experience in a managerial role in a fast-paced, high-volume fashion retail environment.
  • Demonstrated strong operational skills.
  • Understanding of Urban Outfitters culture and its appeal to the local market.
  • Ability to increase sales through excellent customer service, strong visual presentation, and a full understanding of the business.

Responsibilities

  • Assume full responsibility for department sales, service profitability, and loss prevention.
  • Create a department environment that promotes creativity and inspires Urban Outfitters customers.
  • Provide appropriate feedback and guidance to support employee development.
  • Assist senior management with general operations within the role's scope.
  • Help build community relationships that reflect Urban Outfitters culture and support the company's Peers Teaching Peers philosophy.
  • Recruit, motivate, develop, and lead a store team.
  • Manage all aspects of team performance development, including performance evaluations, individual development plans, coaching and counselling, and disciplinary actions.
  • Recognize and develop talented individuals for advancement and growth within the organization.
  • Uphold company standards and act as a positive role model.
  • Inspire, motivate, and encourage teamwork within the team.
  • Conduct productive daily meetings to ensure objectives are achieved.
  • Delegate projects effectively while enabling team members to make creative decisions.
  • Oversee customer service standards by defining daily goals and expectations to create a positive store environment.
  • Maintain a strong sales-floor presence by training and coaching the store team on customer service, standards, product placement, and time management.
  • Meet the company's average mystery-shop results while complying with mystery-shop standards.
  • Execute store-level operating procedures accurately and promptly in accordance with company policies and procedures.
  • Achieve store inventory-loss targets by overseeing compliance with loss-prevention practices.
  • Support compliance with company health and safety regulations to protect employees and customers from accidents and incidents.
  • Manage all aspects of the assigned department in collaboration with the Visual Merchandising Manager, including training, shipment placement, markdowns, transfers, merchandising, and store standards.
  • Understand and interpret current fashion trends in local markets to develop creative solutions.
  • Ensure the department's floor sets are well organized and appropriately scheduled.
  • Maximize department sales through analytical and creative merchandise management from receipt through sale.
  • Use company reports to respond to trends and guide the business.
  • Keep up with current trends and maintain a strong understanding of the customer profile, including external influences such as media and the local community.
  • Manage inventory levels appropriately by understanding relevant reports and market trends while considering the store environment.
  • Demonstrate entrepreneurial skills to achieve and exceed store targets.

About the Company

URBN

Multi-brand fashion retail with lifestyle brands

URBN operates a global portfolio of lifestyle brands, including Urban Outfitters, Anthropologie, Free People, Nuuly, Terrain, and Vetri Family. Each brand targets different customer niches with a mix of clothing, accessories, and home goods, and some offerings extend into experiences like dining or a rental model with Nuuly. The multi-brand approach lets URBN serve a wide range of tastes under one umbrella and diversify beyond a single brand. Its goal is to build long-term value by expanding brand offerings, entering related product areas, and exploring services like rental to support a circular economy while reaching new markets.

Company size
10,001+
Company stage
IPO
Headquarters
Philadelphia, PA
Founded
2016

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