Full-Time

Director – Observability Architect

Confirmed live in the last 24 hours

Grafana Labs

Grafana Labs

1,001-5,000 employees

Observability and monitoring solutions provider

Data & Analytics
Enterprise Software

Compensation Overview

$280k - $337kAnnually

+ Equity + Bonus

Senior, Expert

Remote in USA

Category
Engineering Management
Software Development Management
Requirements
  • 3+ years leading a post-sales technical team, 5+ years in the high tech industry having held roles such as TAM Manager, SE Manager, Professional Services Manager, Developer, Sales Engineer/Architect, Manager, etc.
  • Direct technical experience in observability or closely related field
  • Direct experience mentoring, developing people and managing performance over time.
  • Experience in Open Source or Cloud first/Product lifecycle management a big plus.
  • Deeply knowledgeable of the operational expertise in observability strongly preferred.
  • Direct experience selling monitoring/data/visualization products.
  • Creativity in solving customer adoption Challenges.
  • Hire and maintain teams that can assist customers in troubleshooting technical issues that may arise as well as assisting with RCA.
  • Experience forecasting headcount needs.
  • You will need first class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. You will need to be able to skillfully articulate our value proposition and the technical advantages of our products.
  • You will love running teams that solve technical challenges and thrive on bringing creative solutions to our customers.
Responsibilities
  • Attract, recruit, ramp, and mentor a team of great managers and Observability Architects from diverse backgrounds and experiences.
  • Guide the Observability Architecture team to become a technically deep, reliable partner to our customers as they implement our tools.
  • Be responsible for consumption, retention and expansion.
  • Work alongside the Engagement Management team to define, build, enhance and execute impactful customer lifecycle frameworks.
  • Direct the bulk of your day-to-day work based on guidance and goals from leadership, owning the planning, actions and outcomes of your teams.
  • Partner with the US Sales leadership on customer programs, marketing initiatives and community/company events to drive adoption and expansion within our customer base.
  • Executive sponsorship of key accounts will be key to your success. The right candidate will be a thought leader to customers and internally within Grafana Labs.
  • Ensure that your customers’ requirements are being met with our product through partnership with Product Management and Engineering.
  • Own and report on the quarter over quarter cadence of your team while they help prospects evaluate our software with demonstrations, technical deep dives, trials and POVs.
  • Contribute to renewals forecasting.
  • Build a team that educate and enables viewers, editors, and architects on how to leverage the Grafana stack.
  • Work closely with our sales team to articulate the overall Grafana value proposition, vision, and strategy to customers.
  • Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material.

Grafana Labs specializes in observability and monitoring solutions for cloud infrastructure and applications. Its main product, Grafana, is an open-source metrics dashboard that allows users to visualize and analyze data from various sources. This helps businesses monitor the performance and health of their systems in real-time. Grafana Labs serves a wide range of clients, from large enterprises to individual developers, across sectors like technology, finance, healthcare, and retail. Unlike many competitors, Grafana Labs offers both open-source and commercial products, generating revenue through premium features, enterprise support, and managed cloud services. The company's goal is to provide essential tools that ensure the reliability and efficiency of digital services.

Company Stage

Series D

Total Funding

$783.2M

Headquarters

New York City, New York

Founded

2014

Growth & Insights
Headcount

6 month growth

7%

1 year growth

19%

2 year growth

47%
Simplify Jobs

Simplify's Take

What believers are saying

  • The release of Grafana 11.0 and Loki 3.0 demonstrates Grafana Labs' commitment to continuous innovation and staying ahead in the observability market.
  • Grafana Labs' strong community engagement, highlighted by events like GrafanaCON, fosters a collaborative environment that can drive further innovation and user adoption.
  • The introduction of Grafana Alloy and other open-source updates enhances the platform's capabilities, making it more attractive to a broader range of users and industries.

What critics are saying

  • The rapid pace of innovation in the observability market means Grafana Labs must continuously evolve to stay competitive, which can strain resources.
  • Balancing the needs of both open-source users and enterprise clients can be challenging and may lead to conflicts in prioritizing features and support.

What makes Grafana Labs unique

  • Grafana Labs leverages its open-source roots to build a strong community and user base, setting it apart from competitors who rely solely on proprietary solutions.
  • The company's dual model of open-source and premium offerings allows it to cater to both individual developers and large enterprises, providing flexibility and scalability.
  • Grafana Labs' focus on comprehensive observability through its LGTM stack (Loki, Grafana, Tempo, Mimir) offers a more integrated solution compared to fragmented tools from other vendors.

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Benefits

30 days of paid vacation each year on top of national holidays, parental leave, & sick leave

Health coverage

4% contribution match on our 401(k)

$1,500 learning and development stipend

Udemy subscription

Complimentary subscription to Headspace

Discounts on a wide variety of services, including entertainment, food, and fitness.

Remote Work Option

Global Employee Assistance Program