Service Coordinator Trainee

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries. 

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About the Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Key Responsibilities & Accountabilities

• Support the Service Department in coordinating day-to-day operational activities.
• Assist the service team in supply chain-related activities, including follow-up on purchase orders, material deliveries, and vendor coordination.
• Support the existing service staff in tracking, monitoring, and following up on overdue customer payments and related documentation.
• Maintain and update the Service Department database, including customer records, service reports, contracts, and other departmental documents.
• Coordinate with internal departments to ensure timely processing of service-related administrative requirements.
• Liaise with the Administration and HR departments regarding visa applications, renewals, travel arrangements, accommodation bookings, and other employee-related logistics.
• Assist in preparing service reports, presentations, and departmental records.
• Support scheduling of service engineers, training activities, meetings, and customer visits.
• Ensure proper filing and maintenance of documents in accordance with company procedures.
• Comply with company policies, HSE requirements, and quality management procedures at all times.
• Perform other duties related to the training program and service coordination function as assigned.

Qualifications & Experience

•  Bachelor's degree from a recognized university (any discipline).
• Omani National.
• Position reserved for Persons with Disabilities (PWD).
• Fresh graduates or candidates with limited relevant experience are preferred.
• Willingness to learn service coordination, administration, supply chain support, and business support functions.
• Good communication and interpersonal skills.
• Ability to work effectively in a team-oriented environment.

Competency

• Strong organizational and coordination abilities.
• Attention to detail and accuracy in maintaining records and databases.
• Ability to manage multiple tasks and prioritize effectively.
• Team-oriented mindset with a willingness to support different departments.
• Customer-focused approach and professional attitude.
• Commitment to continuous learning and professional development.
• Ability to work effectively in a multicultural environment.

Skills

• Basic knowledge of computers and Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Ability to maintain databases and electronic records.
• Good written and verbal communication skills in both Arabic and English.
• Basic understanding of office administration and document management.
• Ability to prepare reports, spreadsheets, and presentations.
• Strong coordination and follow-up skills.

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture.  We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status.  We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances.  Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

Are you being referred to one of our roles? If so, ask your connection at Yokogawa
about our Employee Referral process!